Delivering Results Effectively

Question 1

When you are first developing a system to achieve a certain result, how should you start?

1. Avoid adopting someone else’s system.
2. Stay away from starting when a triggering event occurs.
3. Strive to make the first draft of your system perfect.
4. Think of your initial draft as the first of many.

Answer 1

4. Think of your initial draft as the first of many.
   Correct

Never try to be perfect with your first draft. Always consider it to be the first of many drafts.

Question 2

Maya needs to hire two individuals from a group of applicants. How should Maya evaluate the applicants to determine which ones will achieve the best results?

1. by performance metrics
2. by their psychological profiles
3. by the experience they bring
4. by the skills they possess

Answer 2

2. by their psychological profiles
   Correct

Psychological profiles will provide the best match between individuals and results.

Question 3

You are Danita’s accountability coach. Danita is training a group of new employees on a task. As an accountability coach, which technique would you tell Danita was the most effective in her training?

1. Danita shows the trainees how to perform the task, then asks the trainees to take a 15-minute break, and then has them practice the task on their own.
2. Danita provides the tools for the task, asks the trainees to perform the task, then observes how the trainees perform the task.
3. Danita shows the trainees how to perform the task, asks the trainees to perform the task, then asks the trainees how they thought they did.
4. Danita shows the trainees how to perform the task, asks the trainees to perform the task, then observes how the trainees perform the task.

Answer 3

4. Danita shows the trainees how to perform the task, asks the trainees to perform the task, then observes how the trainees perform the task.
   Correct

Demonstrate, practice, and observe are the most effective ways to master a task.

Question 4

What is the impact of the “generosity effect”?

1. If you give time and money to a meaningful cause, you will find yourself more highly motivated.
2. If your are generous with your money, you will find your personal values changing to the values of other businesses.
3. The more money you spend on products, the more profitable other businesses will be.
4. The more time and money you give to your friends and family, the more you will increase your personal motivation.

Answer 4

1. If you give time and money to a meaningful cause, you will find yourself more highly motivated.
   Correct

The “generosity effect” proposes that giving time and money to a meaningful cause increases your motivation and your drive toward success.

Question 5

How would you define the relationship between motivation and results?

1. External motivation leads to the best results.
2. If you understand your internal motivation, actions will automatically follow.
3. The results you want to deliver are based on an underlying motivation.
4. You will deliver the best results if you separate motivation from action.

Answer 5

3. The results you want to deliver are based on an underlying motivation.
   Correct

Your internal motivation drives the actions you take to reach your desired result.

Question 6

A sales manager listens well but does not follow-up with the salespeoples’ concerns. Where in the result formula would you find this deficiency?

Select an answer:
1. systems
2. accountability
3. motivation
4. actions

Answer 6

2. accountability

Question 7

Tyrone notices the sales in his department have slowed. How can Tyrone use the result formula to come up with an action plan he feels would be most effective to increase sales?

Select an answer:
1. Tyrone should decide on a single action to take from the entire result formula.
2. Tyrone should limit his review of the formula to deficiencies identified under systems.
3. Tyrone should limit his review of the formula to deficiencies identified under motivation.
4. Tyrone should select an action to take from each of the three columns: systems, accountability, and motivation.

Answer 7

1. Tyrone should decide on a single action to take from the entire result formula.

Question 8

Li uses the result formula to put the results she wants into action. What must Li do with the formula before she takes any other steps?

Select an answer:
1. Li will use the result formula to define the desired result.
2. Li will choose the one action she will take.
3. Li will walk through the entire result formula.
4. Li will take a deep dive into the results formula.

Answer 8

1. Li will use the result formula to define the desired result.

Question 9

How should you identify the values that are most important to you?

Select an answer:
1. Write them down in short phrases.
2. State them in a mental “vision statement.”
3. State them mentally using short phrases.
4. Write them down using in-depth definitions.

Answer 9

1. Write them down in short phrases.

Question 10

What is required to have true accountability?

Select an answer:
1. a system
2. a supervisor
3. a third party
4. a partner

Answer 10

3. a third party

Question 11

In the result formula “S+A+M = Result,” what does the M represent?

Select an answer:
1. motivation
2. mastered
3. meaningful
4. measurable

Answer 11

1. motivation

Question 12

What should be your focus in determining the results you want?

Select an answer:
1. What tactics will provide the results you want?
2. What results do you want that best define your goals?
3. What strategy will provide the results you want?
4. What results do you want that you are not getting right now?

Answer 12

4. What results do you want that you are not getting right now?