Leading Your Team Through Change

Question 1

How can you best describe passive supporters?

1. They do the right things and share what they have done.
2. They do the right things but are not vocal about what they have done.
3. They have not made up their minds about a change.

Answer 1

2. They do the right things but are not vocal about what they have done.
   Correct

They are supporters because they do the right things, but passive because they do not talk about what they do.

Question 2

Ralph is a very vocal active resistor. As team leader, how should Divya deal with Ralph?

1. Ensure that he understands the decision came from elsewhere in the company.
2. Offer him a role in finding solutions to the problems that a change will cause.
3. Explain that while his opinion is appreciated, team members need to be supporters.

Answer 2

2. Offer him a role in finding solutions to the problems that a change will cause.

Question 3

Cassie is a passive resistor on a team. Her team leader is helping the team create a norm that will minimize the negative effect of Cassie’s passive resistance. What should the norm stipulate?

1. Passive resistors will be paired with passive or active supporters.
2. There will be differences of opinion, but no one will be a passive resistor.
3. Negative opinions are not to be shared with other members of the team.

Answer 3

2. There will be differences of opinion, but no one will be a passive resistor.
   Correct

This lets team members openly express their dissatisfaction without the toxicity of passive resistance.

Question 4

How often should a leader check the team’s pulse during a period of change?

1. at the announcement of the change and when the change is implemented
2. occasionally, as locations on the support continuum rarely change
3. constantly, as locations on the support continuum are not static

Answer 4

3. constantly, as locations on the support continuum are not static
   Correct

Attitudes toward the change can lead people to fluctuate on the continuum, shifting their locations up or down.

Question 5

The team that Sakura leads is about to face a change in which longtime members will be moved to other teams. How can Sakura use the support continuum to start preparing the team for this change?

1. In a team meeting, have each member identify where they are on the continuum.
2. In one-on-one meetings, have each member identify where they are on the continuum.
3. In a team meeting without Sakura, have each member identify where they are on the continuum.

Answer 5

1. In a team meeting, have each member identify where they are on the continuum.
   Correct

This starts a conversation without getting emotions involved and allows everyone to know where their fellow members stand.

Question 6

How is an index used in measuring change?

1. by identifying one metric and building a distribution curve
2. by identifying numerous metrics and building a distribution curve
3. by identifying where each employee’s motivation is on a distribution curve

Answer 6

1. by identifying one metric and building a distribution curve
   Correct

The curve enables a leader to see where team members are in the index, and ideally they will be clustered around the same number.

Question 7

What is a common attribute of the moneyballers on a team?

1. they are great and undervalued
2. they have potential and are undervalued
3. they work the hardest for the money they are paid

Answer 7

1. they are great and undervalued
   Correct

Question 8

Kyra is leading her team through a change initiative. How can she best use accountability during this time of change?

1. She can offer a pay increase as a motivator for the team members lagging behind on the initiative.
2. She can have the team hold its members accountable for completing the tasks they are assigned.
3. She can provide additional opportunities to the team members who are doing a great job on the initiative.

Answer 8

3. She can provide additional opportunities to the team members who are doing a great job on the initiative.
   Correct

If it is in the budget, Kyra can also use good performance in the initiative as a basis for raises or promotions.

Question 9

What is the correct order of actions when using Five Step Reinforcement?

1. Start by leading out in front, state the “why,” find the right way to measure, find the moneyballers, and hold people accountable.
2. Start with the “why,” lead out in front, hold people accountable, find the right way to measure, and find the moneyballers.
3. Start with the “why,” lead out in front, find the right way to measure, find the moneyballers, and hold people accountable.

Answer 9

3. Start with the “why,” lead out in front, find the right way to measure, find the moneyballers, and hold people accountable.
   Correct

The framework starts with sharing the why and evaluating change implementation as a whole, and then it moves down to the individual level.

Question 10

Adamou is explaining the “why” of a change that will have a significant impact on his team’s work. To best get his team on board, what must Adamou do?

1. Take ownership of the “why” and explain the reasons the change is important to him.
2. Reiterate that the change is coming down from upper management.
3. After stating the “why,” ask for feedback from the team on how they feel about the change.

Answer 10

1. Take ownership of the “why” and explain the reasons the change is important to him.
   Correct

It is important that Adamou internalizes the change and shares his reasons, rather than saying the change is coming from management.

Question 11

After stating the “why” of a change, why might Isabel ask her team members to play back the “why” to her?

1. so Isabel can ensure that the team members were listening
2. so team members can explain why the change is important to them
3. so the team can show that they are willing to accept the change

Answer 11

2. so team members can explain why the change is important to them
   Correct

Team members can start to understand that the change is going to happen and determine how it will affect them personally.

Question 12

When it comes to change, how can the leader of a team lead out in front?

1. Be an active advocate for the change and its implementation.
2. Carve out time consistently to work through the change with the team.
3. Internalize the change and model acceptance behavior to team members.

Answer 12

2. Carve out time consistently to work through the change with the team.
   Correct

The leader continually involves the team in the change process and reinforces the importance of the change.

Question 13

In Five Step Reinforcement, what does the term “moneyballers” mean?

1. experienced individuals who are motivated by money
2. high-resistance individuals who make the change costlier than it should be
3. individuals who outperform others in instituting the change

Answer 13

3. individuals who outperform others in instituting the change
   Correct

These individuals are also usually the first to start instituting the change.

Question 14

Amir personally conducts weekly, hour-long workshops with the team he leads to go over a change implementation. Why does Amir do this himself?

1. It is part of leading out in front.
2. It is part of starting with the “why.”
3. It is part of holding people accountable.

Answer 14

1. It is part of leading out in front.
   Correct