Communicating about Culturally Sensitive Issues

Question 1

When checking for bias, you should ask two questions: What assumption am I making?
and?

1. Why do people act that way?
2. Who can I ask for validation?
3. How do I know this to be true?
4. Am I wrong?

Answer 1

3. How do I know this to be true?
   Correct

Question 2

The biggest conversation mistake you can make is?

1. being insensitive
2. saying something hurtful
3. avoiding the conversation
4. not apologizing after a mistake

Answer 2

3. avoiding the conversation
   Correct

Question 3

A simple approach for preparing for difficult conversations involves _____.

1. taking sensitivity classes
2. asking yourself three questions
3. researching culture extensively
4. learning the native language of your conversation partner

Answer 3

2. asking yourself three questions
   Correct

(1) what do I hope to accomplish?
(2) given what I know about them and the situation, what is likely to be their goal?
(3) what are three open-ended questions that I can ask them that will help me to understand their position?

Question 4

The formula for engaged communication is _____.

1. situation, influence, and creativity
2. sensitivity, investment, and influence
3. situation, impact, and invitation
4. sensitivity, clarity, and being calm

Answer 4

3. situation, impact, and invitation
   Correct

Question 5

Combat is an altercation, but conflict is _____.

1. an avoidable situation
2. an opportunity
3. a chance to demonstrate authority
4. a personal failure

Answer 5

2. an opportunity
   Correct

Question 6

How do you show respect during sensitive conversations?

1. taking notes
2. looking at your phone
3. smiling
4. listening

Answer 6

4. listening
   Correct

Question 7

What are the two types of empathy?

1. intentional empathy and psychological empathy
2. intuitive empathy and physical empathy
3. persuasive empathy and genuine empathy
4. emotional empathy and mental empathy

Answer 7

1. intentional empathy and psychological empathy
   Correct

Question 8

One strategy for clarifying potentially sensitive conversation topics is _____

1. assuming mutual understanding
2. pretending to understand when you don’t
3. avoiding embarrassment by not asking any questions
4. defining terms

Answer 8

4. defining terms
   Correct

Question 9

Gaslighting is the act of undermining another person’s reality by _____.

1. creating a story that supports their feelings
2. giving them all the possible versions of what happened
3. denying facts, the environment around them, or their feelings
4. stating facts, and the encouraging their point of view

Answer 9

3. denying facts, the environment around them, or their feelings
   Correct

Question 10

In culturally sensitive conversations, for us to focus on the _____ of our words more so than the intent.

1. impact
2. influence
3. choice
4. aggression

Answer 10

1. impact
   Correct

Question 11

All microaggressions are intentional and obvious.

TRUE

FALSE

Answer 11

FALSE
Correct

Question 12

When do you apologize?

1. all the time
2. awhile after the conversation so everyone is calm
3. as soon as you realize that you made a mistake
4. after you let the other person cool off

Answer 12

3. as soon as you realize that you made a mistake
   Correct

Question 13

Being an ally is _____.

1. a way to make friends at the office
2. something that you do
3. a title that you use to gain professional favor
4. the same as an advocate

Answer 13

2. something that you do
   Correct