Software Troubleshooting Flashcards
Information on application says missing .dll file
Potential cause:
The potential cause of a missing .dll file could be because you may have accidentally overwritten the .dll file, malware infection, .dll file is corrupt, hardware malfunction and corrupted .dll files enteries into the windows registry.
Symptoms of the problem:
You’re program won’t be able to run properly without the .dll files, popping up with messages such as “.dll file not found” and “The .dll file is missing”.
Potential solutions:
One potential solution to fix a missing .dll file would be to reinstall the program. Another solution would be to use software which can help find missing .dll files and download them although it is not recommended.
Prevention of recurrence:
Make sure you don’t install any software from the internet and make sure you have a good hard disk drive.
Information on ‘application says missing .dll file.
Potential causes:
Overwritten the .dll file
Malware infection
.DLL file is corrupt
Hardware malfunction
Corrupted .dll files enteries into the windows registry.
Symptons of the problem:
You’re program won’t be able to run properly without the .dll files or popping up with messages such as “.dll file not found” and “The .dll file is missing”.
Potential solutions:
Reinstall the program
Use specific software to help find missing .dll files and download them.
Prevention of recurrence:
Make sure you don’t install any software from the internet and make sure you have a good hard disk drive.
Information on Application crashes
What is it?
When the application/program isn’t able to execute the process to run itself.
Potential cause:
Application is badly coded, virus problem or windows registry corruption.
Symptoms of the problem:
The application is not responding/is frozen. Application closes and an error message pops up.
Potential solutions:
Scan your device for viruses
Repair window’s files/registry or clean boot your windows.
Prevention of recurrence:
To prevent recurrence you should make sure you don’t download software or files from unknown or untrusted users/links, regularly scan your computer for viruses and repair window’s registry.
Information on ‘resolution of the game is terrible’
Potential causes:
Game was designed for higher resolution devices or the resolution of the game was matched to a different resolution size, aspect ratio and device.
Symptoms of the problem:
The game is too big for your screen or doesn’t fit on your entire monitor screen.
Potential solutions:
The user can go onto the game’s settings and adjust the resolution for their monitor screen.
Different operating system solutions:
Mac OS X – Using the Apple menu, find the system preferences. From there click displays and then display.
Prevention of recurrence:
Make sure the resolution of the game is the same as your display.
Information on ‘video file will not open’
Potential cause:
The video file won’t open because of the format it’s using.
Symptons of the problem:
An error message appears or video file doesn’t load
Potential solutions:
Use media player software that can run the video file in its current format or change the format of the video file.
Prevention of recurrence:
Check the format of the video before trying to open it to see if the video application can opne it.
Information on ‘Text within a Word Document is squares’
Potential cause:
The font of the text has been removed from your system.
The font is no longer valid.
Symptoms of the problem:
The text within the word document is squares.
Potential solutions:
Change the text’s current font to another font.
Transfer the text to a new document.
Prevention of recurrence:
Make sure you use valid fonts.
Information on ‘Video Conferencing has no video’
Potential cause:
The drivers are not up-to date or because you don’t have the correct drivers for the hardware.
Symptoms of the problem:
Unable to see any individuals and can only hear them.
Potential solutions:
To have the latest version of the drivers for the piece of hardware that you are using.
Prevention of recurrence:
Have up-to-date drivers
Information on ‘App will not install’
Potential cause:
The app might not install because it is seen as a threat.
Symptoms of the problem
Notifications by your firewall are telling the user that it’s blocked because it thinks or is seen as a virus or malware.
Potential solutions:
Manually unblock the app to install it or install the application through administration authentication.
Prevention of recurrence:
Make sure the app is downloaded through administration or make sure your firewall allows apps.
Information on ‘Pictures have stopped showing in powerpoint’
Potential cause:
Random bug
Too many pictures in one power point breaking an internal counter
Link points to an image is considered “unsafe” by power point.
Symptoms of the problem:
The images on the power point are no longer visible to the user meaning they are unable to modify, insert or delete images.
A big red “X” replaces the images in the power point.
Potential solutions:
Save the image and then insert the image from a file rather than copying the image directly from the internet.
Prevention of recurrence:
Make sure the image is saved and inserted in from a file.
Information on ‘Cannot copy and paste from a website of PDF’
Potential cause:
Several pages of the PDF are bitmap images meaning they are pictures and not text.
The website is secured to prevent copy and past.
Symptoms of the problem:
You are unable to copy and paste from a website of PDF.
Potential solutions:
Screenshot and snip down the screenshot to the part of which you need.
Download the PDF and change the protection and security options to allow content copying.
