Communication Skills Flashcards
What are interpersonal skills?
Interpersonal skills are the skills we use everyday to communicate with other people.
Why is it important to have good/strong interpersonal skills and why are they important to employers?
Having good/strong interpersonal skills is important because they allow us to communicate with other people effectively. Employers are interested in their employees having good/strong interpersonal skills because it will allow the employees to be more productive and create a positive image of yourself and who you represent.
Give three examples of verbal communication?
The list of answers you could have mentioned: Presentations Meetings Video conference VoIP (voice over internet protocol)
Give three examples of written communication.
The list of answers you could have mentioned: E-mails Letters Reports Leaflets Social media
Give three examples of when non-verbal communication is used in a business?
The list of answers you could have mentioned:
Body language
Eye contact
Gestures
Give three examples of barriers to communication?
Any three from the list below: Disabilities Reliabilities of technology Different languages Different timezones
Give four examples of barriers to communication?
The answers you should have are disabilities, reliabilities of technology, different languages and different timezones.
Give two examples of barriers to communication and give a brief explaination of why it is seen as a barrier of communication.
Any two from the list below:
Disabilities - Disabilities such as being blind or deaf affect the way someone may interpret communication as they won’t be able to see you or hear what you’re saying.
Reliabilities of technology - If technology is faulty, then we can’t use it to communicate.
Different languages - If people are speaking different languages when communicating, they won’t be able to exchange information.
Different timezones - As there are different timezones, people have to make sure they communicate at appropiate times e.g. when both people are awake.
What are personal attributes?
Personal attributes are qualities or characteristics a person might have. We all have different or similar character traits or personality traits.
List three examples of personal attributes someone might have.
Some attributes: Independency Respect Leadership Determination Team working
Why are personal attributes important?
Personal attributes are important because they help define the skills that employers are looking for in an employee.
Other information
Dress - Appropriate clothing depending on the situation
Presentation - Personal grooming, appearance
Attitude - Responsive, “can do” attitude
