Communication Methods Flashcards
The different types of communication available for a business.
SMS VoIP E-mail Social Networking Teleconference Video Conference Mobile technology
SMS – How is it used within a business?
Send and receive messages
Communication with customers, employees and other businesses
Informing customers
SMS - Requirements
Mobile phone
Text messaging software/application
Phone number
SMS - Advantages and disadvantages
Advantages: Immediacy Time saving Cost effective Personal communication Disadvantages: Sensitive Information Character limit Basic texting skills Viruses
How does SMS benefit the business?
Cheaper than a call
Large customer reach
Messages can be reused
Many customers will have and use SMS.
VoIP – How is it used within a business?
Customer service – Dealing with customers, satisfying their needs. Employees have to cooperate with customers effectively.
Communicate with other businesses
VoIP - Requirements
Telephony
Good broadband connection
Hardware – Headsets and other accessories
VoIP - Advantages and disadvantages
Advantages: Low cost Low Taxes Flexible Portable – Providing that you have good internet connection Disadvantages: Power outages – no service Reliability issues Voice quality – poor Security
VoIP – How will it benefit the business?
Various options – Music whilst on hold, do not disturb
User controlled interface - GUI
Increased productivity
E-mail – How is it used within a business?
Sending and receiving information – Documents, videos, images
Communication – Customers, employees and other businesses
Setting dates – Meetings
E-mail - Requirements
Computer
Internet service provider
Email address
Any e-mail service
E-mail - Advantages and disadvantages
Advantages: Free Quick Easy to use and do Records of messages sent and recieved Attachments Disadvantages: Email address required Spam Viruses Reply times – unknown Phishing – scams, fake users Access to the internet required - ISP
E-mail – How will it benefit the business?
Ease of communication
Anyone can do use it
Costs nothing
Formal - seen as important and serious.
Social Networking – How is it used within a business?
Attracting potential customers
Customer service
Brand visibility
Social Networking - Requirements
ISP
Any electronic device – mobile phone, computer
E-mail
Social Networking - Advantages and disadvantages
Advantages: Wide audience Free Cheap advertising Bond and trust – employees, other business and maybe customers Disadvantages: Negative publicity Hackers Time consuming
Social Networking – How will it benefit the business?
Allows you to engage with your target market and audience
New opportunities available e.g. seeing what your competition is up to.
Helps the business adapt
Teleconference – How is it used within a business?
Host meetings over the telephone
Employees communicating
Teleconferencing - Requirements
Mobile phone
Phone bridge
Teleconference - Advantages and disadvantages
Advantages: Reduces travel costs Accessible Conduct meetings over the phone Disadvantages: Poor quality Noise Lack of eye contact Lack of body language
Teleconference – How will it benefit the business?
Reduces travel costs = saving money and time saving
Enhanced productivity – Employees get more done
Video Conference – How is it used within a business?
To conduct meetings – computers video-linked
Making announcements to the world – events, achievement
Sharing knowledge and information is much faster
Interviewing candidates or witnesses
Video Conference - Requirements
Computer Microphone Webcam Speakers Broadband connection Video conferencing software
Video Conference - Advantages and disadvantages
Advantages: Complete communication (Verbal and nonverbal communication) Visual Short notice meetings Time saving Disadvantages: High bandwidth required Software required Expensive hardware required
Video Conference – How will it benefit the business?
Advantage over the competition
Reduced time wasted
Mobile technology – How is it used within a business?
To communicate with its employees, customers and other businesses
To complete processes within the businesses that can’t be done by employees
Update customer details
Mobile technology - Requirements
A mobile device
Text messaging service
Broadband connection (Access the web)
Mobile technology - Advantages and disadvantages
Advantages: Accessibility Ease of communication Easy to use Fast Endless possibilities Essential applications Low cost Disadvantages: Privacy invasion Hackers Fault in technology Use of fossil fuels
Mobile technology – How will it benefit the business?
It will help reduce costs
Extended reach over customers – no boundaries
Communication is easy
Autonomous machines
