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IT L3 > Communication Methods > Flashcards

Communication Methods Flashcards

1
Q

The different types of communication available for a business.

A 
SMS
VoIP
E-mail
Social Networking
Teleconference
Video Conference
Mobile technology
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2
Q

SMS – How is it used within a business?

A

Send and receive messages
Communication with customers, employees and other businesses
Informing customers

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3
Q

SMS - Requirements

A

Mobile phone
Text messaging software/application
Phone number

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4
Q

SMS - Advantages and disadvantages

A 
Advantages:
Immediacy
Time saving
Cost effective
Personal communication
Disadvantages:
Sensitive Information
Character limit
Basic texting skills
Viruses
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5
Q

How does SMS benefit the business?

A

Cheaper than a call
Large customer reach
Messages can be reused
Many customers will have and use SMS.

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6
Q

VoIP – How is it used within a business?

A

Customer service – Dealing with customers, satisfying their needs. Employees have to cooperate with customers effectively.
Communicate with other businesses

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7
Q

VoIP - Requirements

A

Telephony
Good broadband connection
Hardware – Headsets and other accessories

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8
Q

VoIP - Advantages and disadvantages

A 
Advantages:
Low cost
Low Taxes
Flexible
Portable – Providing that you have good internet connection
Disadvantages:
Power outages – no service
Reliability issues
Voice quality – poor
Security
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9
Q

VoIP – How will it benefit the business?

A

Various options – Music whilst on hold, do not disturb
User controlled interface - GUI
Increased productivity

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10
Q

E-mail – How is it used within a business?

A

Sending and receiving information – Documents, videos, images
Communication – Customers, employees and other businesses
Setting dates – Meetings

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11
Q

E-mail - Requirements

A

Computer
Internet service provider
Email address
Any e-mail service

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12
Q

E-mail - Advantages and disadvantages

A 
Advantages:
Free
Quick
Easy to use and do
Records of messages sent and recieved
Attachments
Disadvantages:
Email address required
Spam
Viruses
Reply times – unknown
Phishing – scams, fake users
Access to the internet required - ISP
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13
Q

E-mail – How will it benefit the business?

A

Ease of communication
Anyone can do use it
Costs nothing
Formal - seen as important and serious.

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14
Q

Social Networking – How is it used within a business?

A

Attracting potential customers
Customer service
Brand visibility

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15
Q

Social Networking - Requirements

A

ISP
Any electronic device – mobile phone, computer
E-mail

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16
Q

Social Networking - Advantages and disadvantages

A 
Advantages:
Wide audience
Free
Cheap advertising
Bond and trust – employees, other business and maybe customers
Disadvantages:
Negative publicity
Hackers
Time consuming
17
Q

Social Networking – How will it benefit the business?

A

Allows you to engage with your target market and audience
New opportunities available e.g. seeing what your competition is up to.
Helps the business adapt

18
Q

Teleconference – How is it used within a business?

A

Host meetings over the telephone

Employees communicating

19
Q

Teleconferencing - Requirements

A

Mobile phone

Phone bridge

20
Q

Teleconference - Advantages and disadvantages

A 
Advantages:
Reduces travel costs
Accessible
Conduct meetings over the phone
Disadvantages:
Poor quality
Noise
Lack of eye contact
Lack of body language
21
Q

Teleconference – How will it benefit the business?

A

Reduces travel costs = saving money and time saving

Enhanced productivity – Employees get more done

22
Q

Video Conference – How is it used within a business?

A

To conduct meetings – computers video-linked
Making announcements to the world – events, achievement
Sharing knowledge and information is much faster
Interviewing candidates or witnesses

23
Q

Video Conference - Requirements

A 
Computer
Microphone
Webcam
Speakers
Broadband connection
Video conferencing software
24
Q

Video Conference - Advantages and disadvantages

A 
Advantages:
Complete communication (Verbal and nonverbal communication)
Visual
Short notice meetings
Time saving
Disadvantages:
High bandwidth required
Software required
Expensive hardware required
25
Q

Video Conference – How will it benefit the business?

A

Advantage over the competition

Reduced time wasted

26
Q

Mobile technology – How is it used within a business?

A

To communicate with its employees, customers and other businesses
To complete processes within the businesses that can’t be done by employees
Update customer details

27
Q

Mobile technology - Requirements

A

A mobile device
Text messaging service
Broadband connection (Access the web)

28
Q

Mobile technology - Advantages and disadvantages

A 
Advantages:
Accessibility
Ease of communication
Easy to use
Fast
Endless possibilities
Essential applications
Low cost
Disadvantages:
Privacy invasion
Hackers
Fault in technology
Use of fossil fuels
29
Q

Mobile technology – How will it benefit the business?

A

It will help reduce costs
Extended reach over customers – no boundaries
Communication is easy
Autonomous machines

IT L3 (29 decks)

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