Software and Trouble Shooting: troubleshoot common mobile OS and application issues

Question 1

What are the common issues using NFC?

Answer 1

Near-Field Communication (NFC) connectivity issues: As NFC has become a popular alternative to Bluetooth and Wi-Fi, routine issues can emerge. NFC often requires devices to be very close to each other and can become disrupted or slowed down if the devices are too far away from each other. Additionally, NFC transmissions are not secure and are prone to malicious actors using them to steal infromation.

Question 2

What are the common issues with air-drop?

Answer 2

Airdrop connectivity issues: Airdrop is a feature found within Apple devices that enables them to wirelessly transmit photos, videos, and other files to other devices. If devices are not able to transmit files via Airdrop, you should first ensure that the device is running the most recent Apple software and has its visibility settings configured appropriately. If connectivity issues persist, you should disable Bluetooth and Wi-Fi, as these can cause disruptions in communication, or restart the device.

Question 3

What common issues can you point out when screen is not auto rotating?

Answer 3

The auto-rotate feature changes the orientation of the display from portrait to landscape to match the viewing angle of the phone. If a mobile device is not rotating its screen properly, you should first restart the device and check the auto-rotate settings. If this does not fix the issues, you would then recalibrate the phone’s sensors. If the issue still persists, it is indicative that the phone’s sensors may no longer be functioning properly and need to be updated/repaired.

Question 4

What do you need to consider when mobile OS is not Updating?

Answer 4

An outdated operating system can cause security risks as well as slow down productivity or create issues with application compatibility. Some reasons that may prevent a phone from downloading new OS updates are lack of space within the device to store the update, or the phone’s device specifications not meeting the minimum requirements for the update. You should also ensure that your device is charged and has a strong Internet connection.

Question 5

What are the common issues when applications failing to update?

Answer 5

The most common issues that would prevent an application from updating are the phone lacks memory space to store the update on the device, the device’s Internet connection is not stable, the phone’s OS is not compatible with the application update, or the application software has been corrupted. If the application has become corrupted, removing it from the device and reinstalling it may enable the device to download the updated

Question 6

What are the common issues when Applications failing to close?

Answer 6

Applications can occasionally freeze and become non-responsive, preventing a user from being able to close them. If this occurs, users should go into the mobile device’s settings, find the problematic application, and select the “Force Stop” option. If this problem persists, it may be the result of a corrupted or incompatible application. Deleting and reinstalling the application will fix the corrupted application.

Question 7

What are the common issues when Application is crashing?

Answer 7

If an application is routinely crashing, its software may be corrupted. First, the application should be “Force Stopped” through the mobile device’s settings. If the problem persists, you should restart the device and ensure the device has the latest updates. If the problem persists, you should attempt to remove and reinstall the application.

Question 8

What are the common trouble shooting methods when dealing with high or low light display?

Answer 8

A display with the light brightened can drain a mobile device battery quickly. In addition, settings on your device can cause the display to dim in certain situations, such as low battery power. Always check the obvious, including dimmer settings, before assuming that something is wrong with the devices. Users can easily troubleshoot this problem by themselves by changing the settings. Make sure users are educated to evaluate their needs and preferences when setting the display dimming settings up.

Question 9

How can you alleviate Intermittent wireless problems?

Answer 9

Intermittent wireless problems can occur mostly by a lack of a good signal or interference with the wireless device that broadcasts the signal. Increasing the signal strength signal or moving closer to the wireless access point (WAP) are usually the first two troubleshooting steps. You may also alleviate this problem by reducing the number of devices connecting to one WAP. Interference can be caused by wireless devices, including wireless telephones, and other physical objects, such as water, walls, and floors.

A common cause for lack of wireless connectivity is for a device to be in airplane mode. First, make sure that airplane mode is disabled. If that does not fix the problem, complete a hard reboot.

Question 10

What can you do to solve unresponsive touch screen?

Answer 10

If a touchscreen becomes nonresponsive, first remove the case or screen protector. Then clean the screen. If that does not fix the problem, unplug the device and restart it. If that still does not fix the problem, you may want to try to calibrate the touchscreen.

When a device does not respond properly to touchscreen input, you should first remove any cases and clean the screen, or reboot the device. If that does not fix the inaccurate touchscreen response, you need to recalibrate the touchscreen.

Question 11

What is the trouble shoot path for Applications fails to close?

Answer 11

Application fails to close (Fails to close)

Force Stop

Example: Settings Icon > Apps > View all apps > scroll to app > Force Stop

Question 12

What is the trouble shoot path for Application Crashes?

Answer 12

Application crashes (Crashes)

Clear cache

      Example: Settings Icon > Apps > View all apps > scroll to app > 
       Storage & cache > Clear Data 

Uninstall/Reinstall

  Example: Settings Icon > Apps > View all apps > scroll to app > 
                    Uninstall

Question 13

What is the trouble shoot path for Application fails to update?

Answer 13

Application fails to update (Fails to update)

Check network connections

Check account credentials – see if your account is logged in

Question 14

Slow to respond troubleshoot?

Answer 14

Shutdown hibernated apps

Example: * Select the stacked icon at the bottom of the display > Close all

Question 15

What are the criteria you need to consider when you have battery life issues?

Answer 15

Replace AC adapter

Repair charging port

Dim screen

Enable power saving mode

Example: Swipe down from the top > swipe right > Select Battery Saver

Question 16

How to remediate random reboots?

Answer 16

Potential damage

Uninstall recently installed applications

Factory reset

Question 17

Other tips on Battery Life?

Answer 17

Batteries are very fragile and seem to never last the lifetime of the device. When you experience low battery life, you need to pay attention to the way you are caring for your device. Some major tips to extend the battery life are as follows:

Keep OS updates current

Avoid extremely high or low temperatures

Allow screens to use the auto-dim feature

Turn off location services in all apps or in general

Disconnect peripherals

Quit applications not being used

Check your Wi-Fi connectivity, even if you are not using the device to connect to a network

Question 18

What other tools and techniques can you apply to trouble shoot common mobile OS and Application issues?

Answer 18

Hard reset – reverts a mobile device to its original factory settings. In Apple devices, you go to Settings > General > Reset and select the Reset All Settings or Erase All Content and Settings option. The Reset All Settings option just resets settings to the factory default, while the Erase All Content option erases personal content and resets settings. For Android devices, you should hold a certain key combination, such as holding the volume down and power key for 15-20 seconds, and then release those keys and then use the volume keys to navigate and the power key to make the menu selections. For Windows devices, you should go to Settings > About > Reset your phone.

Soft reset – basically the same as turning a device off and back on again. In some devices, you may also want to remove the battery and then re-insert it. If you are using an Apple device, press and hold the Power button and then slide the power off slider to turn off and press the Power button to turn back on. For Androids, you need to press and hold the Power button to turn off and then press the Power button to turn back on. For Windows devices, you should press and hold the volume down + Power buttons until your phone vibrates and restarts.

Adjust configurations/settings – this enables you to change settings, including login credentials, cloud account details, shared keys, pins, and passcodes on your mobile device. Sometimes adjusting the settings will improve the security and/or performance of your device.