Operational Procedures: basic change-management best practices

Question 1

What do you need to consider on a request form?

Answer 1

Change management Request form.

Date and time of the change.
Scope of the change.
Purpose of the change.
Affected systems and impact: Impact analysis.
Risk analysis: Risk level.
Change-board approvals.
End-user acceptance.

Question 2

What do you need to consider in regards to Documented Business Processes?

Answer 2

Documented business processes

Responsible staff member (training and communication plan):

Sandbox testing:
Isolated testing environment.
Nonproduction resources.
Replicates the production service, device, application, or resource.

Question 3

What are the contingency plan for implementing changes?

Answer 3

Rollback plan:
A recovery strategy that prepares for a change-implementation failure.

Reverts or restores the resource to the functional state before the change.