Service Delievery and Management of Cases

Question 1

Systematic investigation utilizing concrete planning strategies, evidence, case studies, interviews, etc. used to determine whether a need exists

Answer 1

A needs assessment

Question 2

Usually conducted on a pilot study of a program or during the planning phase of program to ensure that it will likely produce the desired outcomes

Answer 2

A formative or summative assessment

Question 3

Cost-benefit analysis vs cost-effectiveness evaluation

Answer 3

The cost-benefit analysis assigns monetary values to both the benefits and the costs of programs (or policies or projects), whereas the cost-effectiveness analysis assigns monetary values only to the costs, which usually proves easier than assigning monetary values to the benefits.

Question 4

Examines a program for the effects that resulted in participants

Answer 4

Outcomes assessment

Question 5

The practice of ensuring that services rendered meet established criteria and deliver intended, beneficial outcomes

Answer 5

Quality assurance

Question 6

Clear quantitative indicators of performance that serve as a standard for outcomes

Answer 6

Benchmarks

Question 7

What does a gap analysis r root cause analysis do?

Answer 7

Determines what causes a discrepancy in a program

Question 8

PDSA means…

Answer 8

Plan-do-study-act cycle- a quality-oriented test of change