Section 12.109 Change Management

Question 1

Change Management

Answer 1

Orchestrated strategy to transition teams, departments, and organisations from existing state to a more desirable future state

Change is essential but requires

○ Precision
○ Planning
○ Structured approach

Ensures changes are properly controlled, planned, and integrated to avoid disruptions

Question 2

Challenges of Change

Answer 2

■ Unplanned or poorly coordinated changes can lead to resistance and confusion

■ Even seemingly simple changes, like software upgrades, can cause issues

■ Existing processes become disrupted by changes, impacting efficiency

Question 3

Change Approval and Assessment

Answer 3

■ Changes must be approved and assessed

■ Organisational processes and procedures for change approval

■ Assessment evaluates value and potential disruptions

Question 4

Who approves changes in organisations?

Change Advisory Board (CAB)

Answer 4

Body of representatives from various parts of an organization that is responsible for evaluation of any proposed changes

● Evaluates proposed changes before approval, assesses viability, impacts, and alignment with objectives

Question 5

Change Owner

Answer 5

■ Individual or team responsible for initiating change request

■ Advocates for the change, details reasons, benefits, and challenges

■ Key in presenting the case for the change

Question 6

Stakeholders

Answer 6

Individuals or teams with a vested interest in the proposed change

■ Directly impacted or involved in assessment and implementation

These individuals or teams must be:
● Consulted
● Their feedback considered
● Their concerns addressed

Include technical, business, and end-user stakeholders

Question 7

Impact Analysis

Answer 7

■ Integral part of the Change Management process

■ Essential before implementing proposed changes

■ Assesses potential fallout, immediate effects, long-term impacts

■ Identifies challenges and prepares for maximising benefits