Section 11.100 Procedures

Question 1

Procedures

Answer 1

Systematic sequences of actions or steps taken to achieve a specific outcome in an organisation

■ Ensures consistency, efficiency, and compliance with standards

Question 2

Change Management

Answer 2

Systematic approach to handling organizational changes

■ It aims to implement changes smoothly and successfully with minimal disruption

Key Stages…
● Identifying the need for change
● Assessing impacts
● Developing a plan
● Implementation
● Post-change review

Question 3

Onboarding and Offboarding Procedures

Answer 3

Onboarding integrates new employees into the organisation

● ensures productivity and engagement
● Includes orientation, training, and integration activities

Offboarding manages the transition when an employee leaves
● Tasks include property retrieval, access disabling, and exit interviews

Question 4

Playbooks

Answer 4

Detailed guides for specific tasks or processes

■ They provide step-by-step instructions for consistent and efficient execution

■ Used in various situations, from cybersecurity incidents to customer complaints

■ Include resource requirements, steps to be taken, and expected outcomes