S26 - Troubleshooting Print Devices

Question 1

What is the first thing we should do before troubleshooting a printer

Answer 1

Check the status for online or offline (offline will refuse printing jobs and may not be detected by OS)

Question 2

Define power cycling

Answer 2

Printer is tuned on and off to release printing memory

Question 3

If the printer doesn’t manage to get a response from the DHCP server, what should be done

Answer 3

Manual assignment of a valid IP, subnet, gateway and DNS server

Question 4

Which printers are best at detecting a jam

Answer 4

Inkjet and dot

Question 5

Define paper feed issue

Answer 5

When the printer selects more the one piece of paper through the printer

Question 6

Define carriage mechanism

Answer 6

Bring the printhead across the page in an inkjet or impact printer

Question 7

If you hear a grinding noise in a laser printer it may be

Answer 7

Toner cart, fuser, gears and rollers

Question 8

Define draft output mode

Answer 8

users less ink and toner

Question 9

What is a blank page caused by

Answer 9

Software issue or the toner cap wasn’t removed

Question 10

White stripes in laser printers are caused by

Answer 10

An issue with the toner cart or drum

Question 11

Black stripes are caused by

Answer 11

indicates the primary charge roller is dirty or damaged, or the high voltage power supply to the developer unit is failing

Question 12

What should you do when you get random dots when using a laser printer

Answer 12

approved toner vacuum

Question 13

To fix black stripes what should you do

Answer 13

Troubleshoot the corona wire, replace the drum and toner toner cart

Question 14

Vertical or horizontal line is caused by

Answer 14

dirty feed rollers

Question 15

Dirty photosensitive drum can create

Answer 15

vertical or horizontal lines

Question 16

If the toner doesn’t fuse to page

Answer 16

check the voltage of the fuser and get proper input voltage

Question 17

A double/echo/ghost/shadow image indicates

Answer 17

A drum issue

Question 18

Incorrect colour on page indicates

Answer 18

software or printer driver issue

Question 19

What should you use to clean the contacts between the printer and the cart

Answer 19

Rubbing alcohol

Question 20

What does a consistent white line indicate

Answer 20

a blocked or clogged inkjet nozzle

Question 21

If you are missing some dots on the dot matrix printer

Answer 21

replace the printhead and this will replace the dots inside of it

Question 22

In an impact printer what is a platen

Answer 22

Adjust the gap between the paper and the printhead to different paper sizes

Question 23

How do you solve a staple jam

Answer 23

Remove the staple cartridge and replace it

Question 24

Word documents use what layout as default

Answer 24

Portrait

Question 25

Slide uses what layout as default

Answer 25

Landscape

Question 26

4 main types of finishing issues

Answer 26

Incorrect paper sizes
incorrect page orientations
issues with stapling
issues with hole punching

Question 27

4 main print job issues

Answer 27

print monitor
print queue
print spooler
print driver

Question 28

Define print monitor

Answer 28

Software used to transmit the print job and provide status information

Question 29

Define print queue

Answer 29

Software that collects the print jobs and manages them

Question 30

Define print spooler

Answer 30

Manages the paper printing jobs sent from a computer or a printer server

Question 31

Define garbled print job

Answer 31

Any output that is scrambled or encrypted

Question 32

Garbled printouts are what type of issue

Answer 32

driver issue

Question 33

When the print queue and spooler work together what are their roles

Answer 33

Print queue: hold pending
Print spooler: holds active

Question 34

What can also cause a garbled printout

Answer 34

A font