S26 - Troubleshooting Print Devices Flashcards
What is the first thing we should do before troubleshooting a printer
Check the status for online or offline (offline will refuse printing jobs and may not be detected by OS)
Define power cycling
Printer is tuned on and off to release printing memory
If the printer doesn’t manage to get a response from the DHCP server, what should be done
Manual assignment of a valid IP, subnet, gateway and DNS server
Which printers are best at detecting a jam
Inkjet and dot
Define paper feed issue
When the printer selects more the one piece of paper through the printer
Define carriage mechanism
Bring the printhead across the page in an inkjet or impact printer
If you hear a grinding noise in a laser printer it may be
Toner cart, fuser, gears and rollers
Define draft output mode
users less ink and toner
What is a blank page caused by
Software issue or the toner cap wasn’t removed
White stripes in laser printers are caused by
An issue with the toner cart or drum
Black stripes are caused by
indicates the primary charge roller is dirty or damaged, or the high voltage power supply to the developer unit is failing
What should you do when you get random dots when using a laser printer
approved toner vacuum
To fix black stripes what should you do
Troubleshoot the corona wire, replace the drum and toner toner cart
Vertical or horizontal line is caused by
dirty feed rollers
Dirty photosensitive drum can create
vertical or horizontal lines
If the toner doesn’t fuse to page
check the voltage of the fuser and get proper input voltage
A double/echo/ghost/shadow image indicates
A drum issue
Incorrect colour on page indicates
software or printer driver issue
What should you use to clean the contacts between the printer and the cart
Rubbing alcohol
What does a consistent white line indicate
a blocked or clogged inkjet nozzle
If you are missing some dots on the dot matrix printer
replace the printhead and this will replace the dots inside of it
In an impact printer what is a platen
Adjust the gap between the paper and the printhead to different paper sizes
How do you solve a staple jam
Remove the staple cartridge and replace it
Word documents use what layout as default
Portrait
Slide uses what layout as default
Landscape
4 main types of finishing issues
Incorrect paper sizes
incorrect page orientations
issues with stapling
issues with hole punching
4 main print job issues
print monitor
print queue
print spooler
print driver
Define print monitor
Software used to transmit the print job and provide status information
Define print queue
Software that collects the print jobs and manages them
Define print spooler
Manages the paper printing jobs sent from a computer or a printer server
Define garbled print job
Any output that is scrambled or encrypted
Garbled printouts are what type of issue
driver issue
When the print queue and spooler work together what are their roles
Print queue: hold pending
Print spooler: holds active
What can also cause a garbled printout
A font
