S24 - Network Troubleshooting Flashcards

1
Q

2 Main methods of checking if your NIC is working

A

Network cable tester & Look at back of NIC card: 3 lights will be there:
1) lack of link light, there is a physical issue somewhere along the path)
2) activity light will blink when sending and receiving data
3) present in some cards, will display what speed the card is running at, off if 10mbps, orange if 100mbps, green if 1000mbps

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2
Q

What piece of equipment can be used for extending the line

A

Repeater, increases the signal

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3
Q

Recommended type of cable if running past power lines, generators erc

A

Fibre, not twisted copper cable

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4
Q

Define Port Flapping

A

Caused by an intermittent connectivity issue between the client and network switch

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5
Q

Flapping status is

A

is constant switching of upstate to downstate

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6
Q

4 Main cable issues

A

Physical connection
Cable length
Interference
Port flapping

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7
Q

Define network performance issues

A

Manifesting the slow down of network

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8
Q

Define half duplex

A

Network that sends or receive information, Not both at the same time

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9
Q

Give an example of half duplex

A

Walky-talky communication

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10
Q

Define full-duplex

A

Network that sends or receives information at the same time

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11
Q

What mode are NICs set to in terms of half and full dupex

A

auto negotiation

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12
Q

Define data exfiltration

A

Sending data in the background without the user seeing it

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13
Q

4 things that can cause network connectivity issues

A

Mismatch in duplex settings
Mismatch in speed setting
Network adapter drivers are out of date
Malware Infection

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14
Q

3 Main groups for network troubleshooting to consider

A

Is this:
Single Client, Network segment or Entire Network

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15
Q

If single client issue we need to look at

A

Individual duplex settings, speed settings, network adapter drivers, malware

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16
Q

If Network Segment issue we need to look at

A

Look for single switch settings

17
Q

If Entire network issue we need to look at

A

Look for the router, gateway, firewall

18
Q

4 Things that can cause wireless connectivity issues

A

Intermittent wireless connectivity
Signal Interference
Low signal strength
Standards mismatch

19
Q

Define intermittent wireless connectivity

A

connected or disconnected network

20
Q

define intermittent wired connectivity

A

Upstate to a downstate of a switch port

21
Q

Define signal interfernece

A

Something that is causing signal issues

22
Q

Define Received signal strength Indicator (RSSI)

A

Used to measure the signal strength based on an index level and gives a value in decibels (dB)

23
Q

RSSI is displayed in

A

Negative decibels

24
Q

Things you can do to increase wireless signal strength

A

Increase power of transmission
Increase antenna size
Move closer to the source

25
Q

2 things that can happen with low dB

A

Speed decreases, intermittent connectivity issues

26
Q

To combat the auto config of speeds on the 2Ghz band where older devices are slowing everyone else down as the router has to modify the 2Ghz band for them, what can we do

A

Configure the WAP to support the modern versions of the protocols

27
Q

Define Voice over internet protocol (VoIP)

A

Set of protocols that are used to send steaming voice and video in real time

28
Q

Define latency

A

Time it takes for a signal to reach the intended client

29
Q

With VoIP, recommended latency

A

50-100 milliseconds

30
Q

Define jitter

A

Measurement of the variation in a delay over time

31
Q

When does jitter happen

A

When latency increases by up to 30-50 milliseconds

32
Q

What can we do to improve latency and jitter

A

Increase network performance
Implement quality of service (tool in network that allows for traffic prioritisation)

33
Q

What does the Quality of Service (QoS) allow for VOIP

A

prioritisation of voice traffic

34
Q

Define limited connectivity

A

Specialised message to receive within the OS

35
Q

What 3 things to check when having limited connectivity

A

Affects one network or client
VLAN is properly configured
DHCP not working properly

36
Q

Limited connectivity is linked to

A

DHCP issues

37
Q

Define cross talk

A

caused by unintentional and undesired transmission of a signal from one cable to another