S20 - Troubleshooting

Question 1

6 Steps to troubleshooting

Answer 1

1)Identify the problem
2)Create a theory of probable cause
3)test the theory to determine the cause
4)Establish a plan of action and implement
5)Verify full system functionality
6)Document findings, actions and outcome

Question 2

Identify the problem questions

Answer 2

What happened, what was the status before, what is the status after that, any change to the system?,

Question 3

Define Probably Cause

Answer 3

Different Possible causes that may have happened

Question 4

What’s a recommendation when coming to identifying the problem

Answer 4

question the obvious

Question 5

Service for checking if it is down

Answer 5

Down detector

Question 6

2 types of research we can do

Answer 6

internal and external

Question 7

What might a burning smell indicate

Answer 7

Damage CPU or motherboard components

Question 8

What might clicking or grinding sounds indicate

Answer 8

Failing hard drive

Question 9

What may no spinning fan mean

Answer 9

power issue or broken fan

Question 10

Internal Research

Answer 10

Look at logs

Question 11

When we identify a hardware problem we can

Answer 11

Replace, Repair, Workaround

Question 12

When verifying full system functionality what can we do after

Answer 12

Implement preventative measures

Question 13

GO TO FOR TASK COMPLETION

Answer 13

DOCUMENT WHAT YOU DO EVERYTHING