Quality management Flashcards
1
Q
Quality assurance
A
Prevents defects
2
Q
Quality control
A
Identify’s defects
3
Q
Total quality management (TQM)
A
No/zero defects
Every employee is accountable for what they produce (internal clients)
4
Q
Definition of quality
A
Meeting (or exceeding) the requirements of customers
5
Q
A
