Quality Function Deployment (QFD)

Question 1

What does ‘Quality’ in Quality Function Deployment (QFD) refer to?

Answer 1

Quality of your output; refers to how well what you do or produce meets and satisfies customer requirements.

Question 2

What does ‘Function’ in Quality Function Deployement (QFD) define?

Answer 2

Function defines exactly what you do or produce (for example, the size, shape, or form of your output).

Question 3

What does ‘Deployment’ in Quality Function Deployment (QFD) mean?

Answer 3

Deployment is what you do or produce aligns with customer needs and wants.

Question 4

What is the Quality Function Deployment (QFD) process?

Answer 4

A tool for capturing and translating the voice of the customer into design, process, and production requirements.

The QFD process is structured, disciplined, team-based, and must include inputs from product or service providers, suppliers, deliver channel representatives, and the customer recipients of the product or service.

Question 5

What role does management play in Quality Function Deployment (QFD)?

Answer 5

QFD requires management’s active involvement and support to ensure maximum results.

Question 6

What is partnering with the customer from design to production called?

Answer 6

Quality Function Deployment (QFD)

Question 7

Why is Quality Function Deployment (QFD) critical for customer-focused organizations?

Answer 7

It ensures that products or services meet customer requirements and expectations.

Question 8

What does Quality Function Deployment (QFD) help organizations understand?

Answer 8

How well they satisfy current customers and what future customer needs will be.

Question 9

Why is the Quality Function Deployment (QFD) matrix referred to as the ‘house of quality’?

Answer 9

Because the layout of the QFD matrix resembles a house.