Quality Function Deployment (QFD) Flashcards
What does ‘Quality’ in QFD refer to?
Quality of your output; refers to how well what you do or produce meets and satisfies customer requirements.
What does ‘Function’ in QFD define?
Function defines exactly what you do or produce (for example, the size, shape, or form of your output).
What does ‘Deployment’ in QFD mean?
Deployment is how what you do or produce aligns with customer needs and wants.
What is the QFD process?
A tool for capturing and translating the voice of the customer into design, process, and production requirements.
The QFD process is structured, disciplined, team-based, and must include inputs from product or service providers, suppliers, deliver channel representatives, and the customer recipients of the product or service.
What role does management play in QFD?
QFD requires management’s active involvement and support to ensure maximum results.
What is partnering with the customer from design to production called?
Quality function deployment (QFD)
Why is QFD critical for customer-focused organizations?
It ensures that products or services meet customer requirements and expectations.
What does QFD help organizations understand?
How well they satisfy current customers and what future customer needs will be.
Why is the QFD matrix referred to as the ‘house of quality’?
Because the layout of the QFD matrix resembles a house.
