Quality Culture Flashcards
What is Quality Culture?
A collection of beliefs, habits, and practices shared by a group of people.
Quality ideas must outlive individuals and become part of an organization’s fabric.
What is needed for a long-lasting change?
A cultural change must also occur.
New employees should not have to try and figure out what went on before.
What makes up a quality culture?
Leadership, quality management, learning, and empowerment.
Employee empowerment includes improved customer satisfaction, efficiencies, and employee behaviors.
What must management do to reduce barriers to change?
Management must reduce traditional status quo, reactive mindsets, poor communication, and lack of pride.
Quality ideas need to be shared up and down the hierarchy, across all platforms, with customers and suppliers, and across geographic areas.
What is employee empowerment?
When an employee can make decisions and act within their work areas without prior approval.
This includes improved customer satisfaction, efficiencies, and employee behaviors.
What must be in place to promote the initiatives success?
Visible, vocal senior management support
clear vision
active customer engagement
clear performance expectations
incentive structure
Define the difference and relationship between quality assurance, quality control, and continuous improvement.
QA: Training to anticipate degradation and errors. Know customer requirements, documenting, planning, problem solving, assessments.
QC: Adding in Error Proofing. Verification and validation, quality acceptance levels, review created products
CQI: Is beneficial no matter what stage of organizational maturity we are in. Preventive and aims for future streamlining with no blame.
N/A
Define how organizational culture influences the success of process improvement.
Culture is the cumulative result of the combination of elements over time; dynamic, changing as the organization grows and transforms itself.
Attitudes, beliefs, values, expectations, knowledge, language, opportunities, and structure
Organizational culture is the cumulative result of various elements over time, dynamic and changing as the organization evolves. It includes attitudes, beliefs, values, expectations, knowledge, language, opportunities, and structure.
