ASQ Quiz Questions Flashcards
What is the best way to achieve maximum efficiency in managing a business?
Manage their key business systems
Example: company X manufactures product that are cost sensitive for market success.
Which tool would best provide information on necessary, desirable, and excluded product features?
The Kano model
Example: The marketing and product design departments need to determine features are needed, desired, not needed and need to determine customer satisfaction levels.
What term describes the ability of an instrument to produce consistent results?
Reliability
Example sentence: Reliability is crucial in ensuring that measurements are consistent over repeated administrations.
What is a definition of quality from a technical perspective?
A product or service free of deficiencies.
Example sentence: Meeting specified requirements is a key aspect of quality from a technical perspective.
What tool can help a process improvement team understand how a process functions and identify areas for improvement?
A SIPOC analysis
Example sentence: Conducting a SIPOC analysis can provide insights into process functionality and improvement opportunities.
What is the best way for the company to ensure the order entry process is effective and efficient?
Manage inputs as individual processes with specific objectives
Example:
Which form of planning refers to the development of day-to-day procedures that ensure the quality of products and services?
Operational planning
According to Philip Crosby, how is quality measured?
Price of nonconformance
What are some key performance measures decision makers would track to assess quality performance if they adopt Crosby’s definition of quality?
Cost of goods returned from a customer, warranty costs, rework costs, and sales lost to poor quality
If a company were to adopt Philip Crosby’s definition of quality, key performance measures decision makers would track include the amount of variation in the production process, customer satisfaction, the number of products returned by a customer, and various costs related to poor quality.
Which term describes the expansion of a job by adding a variety of tasks to be added to that job’s responsibilities?
footnote
Job enlargement
N/A
What approaches should organizations use when going through the supplier selection process?
Utilizing supplier surveys and taking advantage of affiliated company experience.
Footnote:
Using supplier surveys and making good use of prior experience from a sister plan or division or from a joint venture are excellent ways of obtaining useful information to help an organization during the supplier selection process.
When an organization has been buying components for a long time, established a solid record for deliveries, they have a long-term contract and quality has approved “doc to stock”, the supplier has reached what achievement?
Certification
Footnote:
Organizations can reward certain suppliers for establishing a good history of on-time defect, free deliveries with long-term contracts and the ability to bypass incoming inspection and each organization should establish their own criteria for supplier certification.
To properly prepare for the supplier selection process, and organization should take what approach?
Form across functional team to establish requirements
Footnote:
Forming across functional team to establish a technical, procurement, quality, and usage requirements for raw materials components and products to be purchased is the recommended approach to follow to prepare for the supplier selection process.
The inclusion of costs associated with procurement, acceptance, installation, operations, maintenance, and removal of a good or service is known as?
Total cost of ownership (TCO)
Footnote:
TCO is the sum of all costs associated with the acquisition, acceptance, installation, operations, maintenance, and retirement of a good or service. TCO should be considered when planning the supplier, relationship, strategy, goals, and objectives.
FMEA is an effective tool for managing risk, as it can be used to identify potential problems and determine ways to avoid those problems. True or False?
True
Brainstorming is a collaborative, group process used to rapidly generate a large number of creative and innovative ideas about an issue or problem. What type of brainstorming sequentially solicits ideas from team members?
Structured Brainstorming
Which improvement method is repeatedly applied to any process improvement or change initiative until the goal is reached?
PDCA
What is the best tool you can use to describe the impact of poor service or poor product quality on your organization?
Cost of Quality
You are a part of a team that held a brainstorming session and now need to organize and summarize a large number of similar ideas into common themes. What quality tool would you use?
Affinity Diagram
Which Lean tool is a method used to prevent excess stock and inventory because it mandates production of only what is necessary, when it is necessary, and only in the necessary quantity?
Just-in-Time (JIT)
During which stage of DMAIC does a team identify gaps between current and desired process performance?
Define
What type of benchmarking focuses on identifying strategies that lead to distinct competitive advantages or market domination rather than process or product improvement?
Strategic benchmarking
What type of improvement typically yields the highest economic return in a short-to-medium timeframe?
Breakthrough improvement
What type of quality tool would you use when you need to analyze the distribution of data, identify the range of a variable, and determine the frequency distribution of a variable?
Histogram
What type of quality tool would you use when you need to analyze data about the frequency of specific situations and continually focus improvement efforts on items with the most significant impact until you come to the root cause?
Pareto Chart
What type of quality tool would you use when you need to identify potential root causes of problems and determine whether a cause and effect are related?
Scatter Diagram
What type of quality tool would you use when you need to monitor the degree of variation in a process and identify normal causes of variation and special causes of variation that may gradually affect the quality of a process?
Control Chart
Why is brainstorming often an effective method to use in Root Cause Analysis (RCA)?
It solicits a variety of ideas from various team members
An organization has a product fail after it was delivered to the customer. Which of the following analysis tool would be best to try first?
Root Cause Analysis (RCA)
An operations team is doing a quick Root Cause Analysis review with an on-site cross-functional team to find out the reason for a coolant overflow from a piece of machinery. Which of the following processes is the best to start with?
5 Whys Analysis
Which of the following Root Cause Analysis processes was originated by Ishikawa?
Fishbone
Cause and effect diagrams can be used:
at different times in a process improvement effort.
