ASQ Quiz Questions

Question 1

What is the best way to achieve maximum efficiency in managing a business?

Answer 1

Manage their key business systems

Example: company X manufactures product that are cost sensitive for market success.

Question 2

Which tool would best provide information on necessary, desirable, and excluded product features?

Answer 2

The Kano model

Example: The marketing and product design departments need to determine features are needed, desired, not needed and need to determine customer satisfaction levels.

Question 3

What term describes the ability of an instrument to produce consistent results?

Answer 3

Reliability

Example sentence: Reliability is crucial in ensuring that measurements are consistent over repeated administrations.

Question 4

What is a definition of quality from a technical perspective?

Answer 4

A product or service free of deficiencies.

Example sentence: Meeting specified requirements is a key aspect of quality from a technical perspective.

Question 5

What tool can help a process improvement team understand how a process functions and identify areas for improvement?

Answer 5

A SIPOC analysis

Example sentence: Conducting a SIPOC analysis can provide insights into process functionality and improvement opportunities.

Question 6

What is the best way for the company to ensure the order entry process is effective and efficient?

Answer 6

Manage inputs as individual processes with specific objectives

Example:

Question 7

Which form of planning refers to the development of day-to-day procedures that ensure the quality of products and services?

Answer 7

Operational planning

Question 8

According to Philip Crosby, how is quality measured?

Answer 8

Price of nonconformance

Question 9

What are some key performance measures decision makers would track to assess quality performance if they adopt Crosby’s definition of quality?

Answer 9

Cost of goods returned from a customer, warranty costs, rework costs, and sales lost to poor quality

If a company were to adopt Philip Crosby’s definition of quality, key performance measures decision makers would track include the amount of variation in the production process, customer satisfaction, the number of products returned by a customer, and various costs related to poor quality.

Question 10

Which term describes the expansion of a job by adding a variety of tasks to be added to that job’s responsibilities?

Answer 10

footnote

Job enlargement

N/A

Question 11

What approaches should organizations use when going through the supplier selection process?

Answer 11

Utilizing supplier surveys and taking advantage of affiliated company experience.

Footnote:
Using supplier surveys and making good use of prior experience from a sister plan or division or from a joint venture are excellent ways of obtaining useful information to help an organization during the supplier selection process.

Question 12

When an organization has been buying components for a long time, established a solid record for deliveries, they have a long-term contract and quality has approved “doc to stock”, the supplier has reached what achievement?

Answer 12

Certification

Footnote:
Organizations can reward certain suppliers for establishing a good history of on-time defect, free deliveries with long-term contracts and the ability to bypass incoming inspection and each organization should establish their own criteria for supplier certification.

Question 13

To properly prepare for the supplier selection process, and organization should take what approach?

Answer 13

Form across functional team to establish requirements

Footnote:
Forming across functional team to establish a technical, procurement, quality, and usage requirements for raw materials components and products to be purchased is the recommended approach to follow to prepare for the supplier selection process.

Question 14

The inclusion of costs associated with procurement, acceptance, installation, operations, maintenance, and removal of a good or service is known as?

Answer 14

Total cost of ownership (TCO)

Footnote:
TCO is the sum of all costs associated with the acquisition, acceptance, installation, operations, maintenance, and retirement of a good or service. TCO should be considered when planning the supplier, relationship, strategy, goals, and objectives.

Question 15

FMEA is an effective tool for managing risk, as it can be used to identify potential problems and determine ways to avoid those problems. True or False?

Answer 15

True

Question 16

Brainstorming is a collaborative, group process used to rapidly generate a large number of creative and innovative ideas about an issue or problem. What type of brainstorming sequentially solicits ideas from team members?

Answer 16

Structured Brainstorming

Question 17

Which improvement method is repeatedly applied to any process improvement or change initiative until the goal is reached?

Answer 17

PDCA

Question 18

What is the best tool you can use to describe the impact of poor service or poor product quality on your organization?

Answer 18

Cost of Quality

Question 19

You are a part of a team that held a brainstorming session and now need to organize and summarize a large number of similar ideas into common themes. What quality tool would you use?

Answer 19

Affinity Diagram

Question 20

Which Lean tool is a method used to prevent excess stock and inventory because it mandates production of only what is necessary, when it is necessary, and only in the necessary quantity?

Answer 20

Just-in-Time (JIT)

Question 21

During which stage of DMAIC does a team identify gaps between current and desired process performance?

Answer 21

Define

Question 22

What type of benchmarking focuses on identifying strategies that lead to distinct competitive advantages or market domination rather than process or product improvement?

Answer 22

Strategic benchmarking

Question 23

What type of improvement typically yields the highest economic return in a short-to-medium timeframe?

Answer 23

Breakthrough improvement

Question 24

What type of quality tool would you use when you need to analyze the distribution of data, identify the range of a variable, and determine the frequency distribution of a variable?

Answer 24

Histogram

Question 25

What type of quality tool would you use when you need to analyze data about the frequency of specific situations and continually focus improvement efforts on items with the most significant impact until you come to the root cause?

Answer 25

Pareto Chart

Question 26

What type of quality tool would you use when you need to identify potential root causes of problems and determine whether a cause and effect are related?

Answer 26

Scatter Diagram

Question 27

What type of quality tool would you use when you need to monitor the degree of variation in a process and identify normal causes of variation and special causes of variation that may gradually affect the quality of a process?

Answer 27

Control Chart

Question 28

Why is brainstorming often an effective method to use in Root Cause Analysis (RCA)?

Answer 28

It solicits a variety of ideas from various team members

Question 29

An organization has a product fail after it was delivered to the customer. Which of the following analysis tool would be best to try first?

Answer 29

Root Cause Analysis (RCA)

Question 30

An operations team is doing a quick Root Cause Analysis review with an on-site cross-functional team to find out the reason for a coolant overflow from a piece of machinery. Which of the following processes is the best to start with?

Answer 30

5 Whys Analysis

Question 31

Which of the following Root Cause Analysis processes was originated by Ishikawa?

Answer 31

Fishbone

Question 32

Cause and effect diagrams can be used:

Answer 32

at different times in a process improvement effort.