ASQ Quiz Questions

Question 1

What is the best way to achieve maximum efficiency in managing a business?

Answer 1

Manage their key business systems

Example: company X manufactures product that are cost sensitive for market success.

Question 2

Which tool would best provide information on necessary, desirable, and excluded product features?

Answer 2

The Kano model

Example: The marketing and product design departments need to determine features are needed, desired, not needed and need to determine customer satisfaction levels.

Question 3

What term describes the ability of an instrument to produce consistent results?

Answer 3

Reliability

Example sentence: Reliability is crucial in ensuring that measurements are consistent over repeated administrations.

Question 4

What is a definition of quality from a technical perspective?

Answer 4

A product or service free of deficiencies.

Example sentence: Meeting specified requirements is a key aspect of quality from a technical perspective.

Question 5

What tool can help a process improvement team understand how a process functions and identify areas for improvement?

Answer 5

A SIPOC analysis

Example sentence: Conducting a SIPOC analysis can provide insights into process functionality and improvement opportunities.

Question 6

What is the best way for the company to ensure the order entry process is effective and efficient?

Answer 6

Manage inputs as individual processes with specific objectives

Example:

Question 7

Which form of planning refers to the development of day-to-day procedures that ensure the quality of products and services?

Answer 7

Operational planning

Question 8

According to Philip Crosby, how is quality measured?

Answer 8

Price of nonconformance

Question 9

What are some key performance measures decision makers would track to assess quality performance if they adopt Crosby’s definition of quality?

Answer 9

Cost of goods returned from a customer, warranty costs, rework costs, and sales lost to poor quality

If a company were to adopt Philip Crosby’s definition of quality, key performance measures decision makers would track include the amount of variation in the production process, customer satisfaction, the number of products returned by a customer, and various costs related to poor quality.

Question 10

Which term describes the expansion of a job by adding a variety of tasks to be added to that job’s responsibilities?

Answer 10

footnote

Job enlargement

N/A