Quality Flashcards
Quality control
When goods are put through strict tests to ensure it reaches a cretain stanard during manufacture
A good quality product is……
Well designed and finished
Suitable for its purpose
Durable
Attractive
Guaranteed Irish
Means its been manufacured in Ireland to a high degree of quality
Q mark
Awarded by the EIQA (Excellent Irish Quality Association) to companies whose products or services have reached high standards of quality and excellence
Kitemark
Symbol of the British standards Institution (BSI) it means the product has met a high standard of quality, performance and safety
Irish Standards Mark
Equivalent of the Kitemark and is found on a wide range of electrical goods and appliances. It is awarded by the National Standards Authority of Ireland
NSAI mark
An international quality standard awarded to companies with excellent quality management system
Double insulated appliances
This indicates that an earth wire is not required for example in electrical toasters and hairdryers
Communauté Européenne
A safety mark awarded by the EU. It can be found on electrical equipment, machines, medical devices, toys, children’s clothes, pushchairs and crayons
Smoking Kills
A government health warning found on cigarette packets and cigarette advertisements
Guarantee
A promise made the manufacturer that he/she will make good any faults on an item for a specific period of time after the purchase
Guidelines for good quality services
Clean premises Friendly staff
Well laid out Good standard of personal hygeine
Wheelchair accessible Appreciaion of customer needs
Clean toilet facilities
Well managed
Customers should …..
Not feel ignored Not have to queue for a long time Not have to endure unhygenic toilet facilities Get what he/she paid for Feel comfortable Get value for money
Quality
Term used to indicate that a product or service is of a high standard
