Consumer Studies Flashcards
Goods
Items that are bought by consumer e.g food, clothes, phones
Consumer
Anyone who buys goods or uses services
Services
An action of helping or doing work for someone e.g telephone, internet
State services
Services that are paid by taxation
Needs
What we must have to survive e.g food clothing shelter
Consumer rights
It is something to which you are entitled to
E.g right to redress, safety, choose, accurate information, quality
Wants
The extras that may make life more pleasant or comfortable e.g holidays, jewellery,
Consumer Responsibility
It is something you must do and for which you are answerable
Consumers right to choice
The consumer has a right to choose which brand of goods or which service they wish to buy
Consumer responsibilty to choice
It is their responsibility to make good informed choices before buying goods and services
Monopoly
Only one manufacturer or supplier provides a service and there no competition
Consumer right to quality and value for money
ConsumersOnly one manufacturer or supplier provides a service and there no competition have the right to buy an item or use service of a high standard and quality, (often the price paid for an item is in proportion to the quality)
Consumer responsibility to quality
It is their responsibility to examine products and services and compare orices before buying
Consumer right to accurate information
It is their right to see provided clear and accurate information of a good or service
Consumer responsibility to accurate information
It is their responsibility to read labels and ask for information if in doubt
Consumer right to safety
It is their right to expect that goods and services will not be harmful or endanger their lives
Consumers responsibility to safety
It is their responsibility to heed warnings and to follow instructions carefully
Consumer right to redress
They have the right to complain and be compensated if he/she buys an item or service that turns out to be faulty
Consumer responsibility to redress
It is their responsibility to know their rights and to complain if those rights are refused.
Consumer protection is necessary to ….
Protect the rights of consumers
Give consumers a way of redress if their roghts are not granted
Guard against abuse of dishonest sellers and manufacturers
The consumer is protected by
Consumer laws
Statutory(government)agencies
Voluntary agencies
Consumer laws
Sale of Goods and Supply of Services Act of 1980
Consumer Information Act 1978
Under the Sale of Goods and Supply of Services Act 1980 goods should…..
Be of merchantable quality
Be fit for their purpose
Be as described
Correspond with samples
Consumers are entitled to expect that (services)
The supplier has the necessary skill to provide the service
The supplier will provide the service with proper care and diligence
Materials used will be sound
Any goods supplied for the service will be of merchantable quality