Consumer Studies Flashcards

0
Q

Goods

A

Items that are bought by consumer e.g food, clothes, phones

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1
Q

Consumer

A

Anyone who buys goods or uses services

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2
Q

Services

A

An action of helping or doing work for someone e.g telephone, internet

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3
Q

State services

A

Services that are paid by taxation

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4
Q

Needs

A

What we must have to survive e.g food clothing shelter

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5
Q

Consumer rights

A

It is something to which you are entitled to

E.g right to redress, safety, choose, accurate information, quality

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6
Q

Wants

A

The extras that may make life more pleasant or comfortable e.g holidays, jewellery,

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7
Q

Consumer Responsibility

A

It is something you must do and for which you are answerable

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8
Q

Consumers right to choice

A

The consumer has a right to choose which brand of goods or which service they wish to buy

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9
Q

Consumer responsibilty to choice

A

It is their responsibility to make good informed choices before buying goods and services

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10
Q

Monopoly

A

Only one manufacturer or supplier provides a service and there no competition

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11
Q

Consumer right to quality and value for money

A

ConsumersOnly one manufacturer or supplier provides a service and there no competition have the right to buy an item or use service of a high standard and quality, (often the price paid for an item is in proportion to the quality)

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12
Q

Consumer responsibility to quality

A

It is their responsibility to examine products and services and compare orices before buying

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13
Q

Consumer right to accurate information

A

It is their right to see provided clear and accurate information of a good or service

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14
Q

Consumer responsibility to accurate information

A

It is their responsibility to read labels and ask for information if in doubt

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15
Q

Consumer right to safety

A

It is their right to expect that goods and services will not be harmful or endanger their lives

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16
Q

Consumers responsibility to safety

A

It is their responsibility to heed warnings and to follow instructions carefully

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17
Q

Consumer right to redress

A

They have the right to complain and be compensated if he/she buys an item or service that turns out to be faulty

18
Q

Consumer responsibility to redress

A

It is their responsibility to know their rights and to complain if those rights are refused.

19
Q

Consumer protection is necessary to ….

A

Protect the rights of consumers
Give consumers a way of redress if their roghts are not granted
Guard against abuse of dishonest sellers and manufacturers

20
Q

The consumer is protected by

A

Consumer laws
Statutory(government)agencies
Voluntary agencies

21
Q

Consumer laws

A

Sale of Goods and Supply of Services Act of 1980

Consumer Information Act 1978

22
Q

Under the Sale of Goods and Supply of Services Act 1980 goods should…..

A

Be of merchantable quality
Be fit for their purpose
Be as described
Correspond with samples

23
Q

Consumers are entitled to expect that (services)

A

The supplier has the necessary skill to provide the service
The supplier will provide the service with proper care and diligence
Materials used will be sound
Any goods supplied for the service will be of merchantable quality

24
Guarantee
It is an extra bonus to the consumer, it is a promise made by the manufacturer that he/she will make good any faults in an item for a specific period of time after purchase
25
Three forms of redress
Refund, repair or replace
26
You are not covered in a guarantee if .......
You misuse the goods or ignored advice from the seller about how the goods should be used If you simply change your mind about the goods If the fault was pointed out to you before sale
27
Points to consider at a guarantee
You are allowed to accept a credit note instead of refund, repair or replacement Cheque stubs and or credit statements are acceptable proofs of purchase If you buy goods by credit card or lease, rent goods are protected by the Sale of Goods and Supply of Services Act 1980
28
The purpose of the Consumer Information Act 1978
Protect consumers against false or misleading claims abouts goods, service or prices
29
It is an offence for a seller to
Make misleading claims about the price of a good Advertise misleading price reduction Publish an advertisement which is likely to mislead the public Make false or misleading claims about goods or services
30
Statutory (government) agencies
The national consumer agency set up in 2007 Ombudsman Small claims court
31
Functions of the National Consumer Agency
To enforce the laws in relation to the sale of goods and services To represent the consumer To deal with complaints about false or misleading claims To educate and inform consumers about their rights
32
Voluntary agencies
Trade associations | Consumers' Association of Ireland
33
Methods of payment
Cash, Cheque, debit card or credit card,
34
Credit card
Safe and convenient | Easy to over spend
35
Consumers need to be informed to...
..ensure hey get value for money Make informed decisions about goods and services Understand consumer laws Prepare them to take effective action if they seek redress
36
Sources of consumer information
Consumers Association of Ireland Advertising Manufacturers' leaflets and brochures Sale staff
37
COMPLAIN
Complain as soon as possible Only complain to the seller or the manager Make your case clear Persist and don't be fobbed off Let the seller know you are aware of your rights Avoid losing your temper Indicate how you would like to be compensated and allow reasonable time Never play down your complaint
38
Complaining in person
Complain as soon as possible to the seller with proof of purchase Ask to see the manager Explain your complaint to the manager and ask what he/she intends to do about it Contact head office or trade association if appropriate Contact National Consumer Agency, CAI as a last resort
39
Complain on the phone
Stand up while you make your call Ask for the consumer services manager or someoner who can deal with the complaint speak calm and clear Ask for the name of the person to whom you were speaking to Record date and time of call Explain your problem and ask them what they intend to do If you don't hear anything back from them write a letter
40
Ombudsman
Helps the consumer in complaints about against government departments and state bodies
41
The small claims court
Deals with claims relating to goods and services with a value below €2000 its cheap quick and no need for a solicitor
42
Advertising standards Authority for Ireland
Encourages advertisers to follow a code of standards that state that all ads must be honest, decent, truthful and legal
43
Central Copy Clearance Ireland
Reviews all alcohol adverts in the media