Purposive Communication

Question 1

communication derived from Latin word “communis”

Answer 1

meaning common.

Question 2

motivates the sender (or receiver) to
share information (message, objects, sounds, sights, time schedule, ideas, perceptions, sensation, emotion, odor, etc.) that may initiate communication.

Answer 2

Referent

Question 3

person who encodes & sends the message
- source

Answer 3

Sender

Question 4

is the content of communication & may contain verbal, nonverbal or symbolic language.

Answer 4

Message

Question 5

is a medium through which a message is sent or received between two or more people.

Answer 5

Channel

Question 6

Facial expression, body language, posture, gestures, pictures & written words, electronic mails, mass media

Answer 6

Visual channel:

Question 7

Spoken words, sounds, telephone or mobile communications, delivering audio content (radio, voicemail)

Answer 7

Auditory channel:

Question 8

Touch sensations, therapeutic touch, etc.

Answer 8

Tactile channel

Question 9

Audiovisual media, consoling a person with touch & spoken words.

Answer 9

Combined channel

Question 10

individual or a group of individuals intended to receive, decode & interpret the message

Answer 10

Receiver

Question 11

a return message sent by the receiver to the sender.
most essential element of the communication process.

Answer 11

Feedback

Question 12

not a direct part of the flow of the communication process but influence the communication process significantly indirected.
* These elements are interpersonal variables of the sender & the receiver & the environment where the communication process takes place.

Answer 12

Confounding elements

Question 13

through the medium of spoken or written.
* A combination of several words is used &
each words conveys a specific meaning.
Subtypes of verbal communication:

Answer 13

Verbal communication

• Spoken communication
• Written communication
• Telecommunication
• Electronic communication

Question 14

occurs without words;
where the five senses & whole range of
body movements, posture, gesture, facial
expressions & silence are used for sending
& receiving the message.
* is a more accurate way of communication because it convey the true & intended meaning of the message.

Answer 14

Nonverbal communication

Question 15

• follows line of authority & is generally used in organization to achieve organizational objectives.

Answer 15

Formal communication

Question 16

does not follow line of authority.
* Ex: gossip, chitchat & kitty parties.
* It is very fast & usually takes place in social groups like friends,

Answer 16

Informal communication

Question 17

with the purpose of modifying the patient behavior.
* This is accomplished with repeated
interaction using certain essential attribute
such as trust, empathy, tenderness, concern
& nonjudgemental attitude.

Answer 17

Therapeutic communication

Question 18

It take place within an individual; we may
also say it is self-talk.

Answer 18

Intrapersonal communication

Question 19

It takes place whenever two or more
people interact & exchange messages or
ideas.

Answer 19

Interpersonal communication

Question 20

It takes place within a person’s spiritual domain.

Answer 20

Transpersonal communication

Question 21

interact with two or more individuals face-to-face
or use a medium (like a conference call).

Answer 21

Small-group communication

Question 22

1. Communication with such a large
   group of people
2. It takes place when individuals &
   groups within an organization
   communicate with each other to
   achieve established organizational
   goals.

Answer 22

1. Public Communication
2. Organizational Communication

Question 23

when message are delivered
to the audience from the communicator
only without constant feedback.

Answer 23

One-way communication

Question 24

• It takes place when both the communicator & audience take part in the process.
• The audience may raise questions & add
  information, ideas & opinions on the subject.

Answer 24

Two-way communication

Question 25

Communication between one sender &
one recipient at one time

Answer 25

One-to-one communication

Question 26

Where one person communicates with many people at the same time.

Answer 26

One-to-many communication

Question 27

when several people communicate with one person at the same time.

Answer 27

Many-to-one communication

Question 28

clear about your goal or msg.
- understand the purpose quickly and easily.

Answer 28

Clear

Question 29

brief, short (saves time)

Answer 29

Concise

Question 30

-specific
- reinforces confidence

Answer 30

Concrete

Question 31

• free of errors and mistakes
• helps in building confidence

Answer 31

Correctness

Question 32

logical order

Answer 32

Coherent

Question 33

• has everything they need
• brings desired response

Answer 33

Complete

Question 34

communication is friendly, open, honest, no hidden results or passive-aggressive tones.
- strengthen relationship

Answer 34

Courteous

Question 35

• u prepare every msg with the audience in mind and try to put yourself in his place.
• helps in understanding human nature.

Answer 35

Consideration