Purposive Communication Flashcards
communication derived from Latin word “communis”
meaning common.
motivates the sender (or receiver) to
share information (message, objects, sounds, sights, time schedule, ideas, perceptions, sensation, emotion, odor, etc.) that may initiate communication.
Referent
person who encodes & sends the message
- source
Sender
is the content of communication & may contain verbal, nonverbal or symbolic language.
Message
is a medium through which a message is sent or received between two or more people.
Channel
Facial expression, body language, posture, gestures, pictures & written words, electronic mails, mass media
Visual channel:
Spoken words, sounds, telephone or mobile communications, delivering audio content (radio, voicemail)
Auditory channel:
Touch sensations, therapeutic touch, etc.
Tactile channel
Audiovisual media, consoling a person with touch & spoken words.
Combined channel
individual or a group of individuals intended to receive, decode & interpret the message
Receiver
a return message sent by the receiver to the sender.
most essential element of the communication process.
Feedback
not a direct part of the flow of the communication process but influence the communication process significantly indirected.
* These elements are interpersonal variables of the sender & the receiver & the environment where the communication process takes place.
Confounding elements
through the medium of spoken or written.
* A combination of several words is used &
each words conveys a specific meaning.
Subtypes of verbal communication:
Verbal communication
- Spoken communication
- Written communication
- Telecommunication
- Electronic communication
occurs without words;
where the five senses & whole range of
body movements, posture, gesture, facial
expressions & silence are used for sending
& receiving the message.
* is a more accurate way of communication because it convey the true & intended meaning of the message.
Nonverbal communication
- follows line of authority & is generally used in organization to achieve organizational objectives.
Formal communication
does not follow line of authority.
* Ex: gossip, chitchat & kitty parties.
* It is very fast & usually takes place in social groups like friends,
Informal communication
with the purpose of modifying the patient behavior.
* This is accomplished with repeated
interaction using certain essential attribute
such as trust, empathy, tenderness, concern
& nonjudgemental attitude.
Therapeutic communication
It take place within an individual; we may
also say it is self-talk.
Intrapersonal communication
It takes place whenever two or more
people interact & exchange messages or
ideas.
Interpersonal communication
It takes place within a person’s spiritual domain.
Transpersonal communication
interact with two or more individuals face-to-face
or use a medium (like a conference call).
Small-group communication
- Communication with such a large
group of people - It takes place when individuals &
groups within an organization
communicate with each other to
achieve established organizational
goals.
- Public Communication
- Organizational Communication
when message are delivered
to the audience from the communicator
only without constant feedback.
One-way communication
- It takes place when both the communicator & audience take part in the process.
- The audience may raise questions & add
information, ideas & opinions on the subject.
Two-way communication
Communication between one sender &
one recipient at one time
One-to-one communication
Where one person communicates with many people at the same time.
One-to-many communication
when several people communicate with one person at the same time.
Many-to-one communication
clear about your goal or msg.
- understand the purpose quickly and easily.
Clear
brief, short (saves time)
Concise
-specific
- reinforces confidence
Concrete
- free of errors and mistakes
- helps in building confidence
Correctness
logical order
Coherent
- has everything they need
- brings desired response
Complete
communication is friendly, open, honest, no hidden results or passive-aggressive tones.
- strengthen relationship
Courteous
- u prepare every msg with the audience in mind and try to put yourself in his place.
- helps in understanding human nature.
Consideration
