Prosci - Sustainment

Question 1

What is the main purpose of sustainment in change management?

Answer 1

To ensure that important changes are adopted, used, and ingrained into the organizational culture.

Sustainment is critical to maintaining the benefits of change and preventing regression to old behaviors.

Question 2

True or False: Sustainment is the same as change management for sustainability.

Answer 2

False.

Sustainment is a phase of change management, while change management for sustainability focuses on environmental and long-term impacts.

Question 3

What analogy is used to explain the concept of sustainment?

Answer 3

The analogy of dieting and exercising to maintain weight loss.

Just like maintaining a healthy lifestyle after reaching a weight goal, sustained change management requires ongoing effort.

Question 4

What is a potential consequence of not implementing sustainment efforts?

Answer 4

Individuals may revert to old ways of working or develop workarounds.

This can undermine the intended changes and lead to inefficiencies.

Question 5

What are the risks associated with a lack of sustainment in change management?

Answer 5

1. Rework of change management activities
2. Project failure
3. Diminished trust in future initiatives

These risks can lead to wasted resources and increased costs.

Question 6

How does sustainment contribute to project success?

Answer 6

It ensures that the change achieves the desired goals and outcomes fully.

Without sustainment, changes may only be partially realized, leading to inefficiencies.

Question 7

What impact does sustainment have on change management credibility?

Answer 7

It elevates success and positively influences the perceived value of change management.

Absence of sustainment can increase resistance to future initiatives.

Question 8

How does sustainment support continuous improvement?

Answer 8

It provides a stable foundation for future improvements and innovations.

Each successful change builds valuable knowledge and skills within the organization.

Question 9

What is one financial benefit of sustaining change?

Answer 9

It helps ensure that the organization realizes the full benefits of the investment made in the change initiative.

This includes financial, strategic, and operational returns.

Question 10

Fill in the blank: Sustainment in change management is not just about maintaining the status quo, but about _______.

Answer 10

embedding the change into the fabric of the organization.

This ensures continued value delivery and alignment with strategic direction.