Prosci - Change Preparation Flashcards
What are the four areas to consider when identifying change characteristics?
Scope of the change, Number of individuals and groups impacted, Type of change, Amount of change
Why is it important to assess the organization during change management?
To understand organizational readiness, willingness, and attributes related to change
What are the key organizational attributes to assess?
Organizational value system and culture, Capacity for change, Residual effects of past changes
How do changes impact different groups within an organization?
Each group may experience different degrees of change and have unique challenges
What factors should be considered in audience impact analysis?
Types of change felt by different groups, Number of employees in each group, Unique organizational barriers for each group
What are the five plans that need to be customized based on audience impact?
- Communications plan
- Sponsor roadmap
- Training plan
- Coaching plan
- Resistance management plan
What is the purpose of assessing project risks?
To understand different risk factors associated with the change project
What is Proactive Resistance Management?
Identifying special circumstances or possible resistance before the program begins
What should be included in the change management strategy presentation?
- Change characteristics assessment results
- Organizational assessment results
- Proposed change management team
- Proposed sponsorship model and sponsor assessments
- Risk assessment
- Recommendations for special tactics
- Next steps
True or False: The magnitude of change management activities is the same for every change.
False
Fill in the blank: The capacity for change refers to how much more ______ the organization can absorb.
change
What are the 10 aspects of change?
