Professional Competences ENG Flashcards
What does the Product Knowledge competency include and how is it assessed?
The Product Knowledge competency assesses the level of mastery of information about the company’s products and services, the ability to advise and communicate complex product information in accessible language.
What skills and knowledge does the competence ‘Knowledge of the company’s operational moments’ include?
This competency assesses knowledge of the rules of working with CRM system, interaction with company websites, working with telephony and telegram groups.
What does the Sales Technology competency include?
It assesses knowledge of sales processes and techniques, negotiation skills and the ability to sell related products or services.
What does the competence ‘Persuasive Skills’ imply?
It assesses the ability to shape the customer’s point of view, even if they have an initially negative attitude towards an offer or company, and the ability to convince them of your position.
What do sales execution skills encompass?
Sales execution skills assess the ability to plan a sale to maximise success.
