Operational aspects of the company sys admins ENG

Question 1

Who is the head of the system administrators’ department?

Answer 1

Vadim

Question 2

Who should you contact for extraordinary technical issues?

Answer 2

Vadim (but first contact Artur or Leo)

Question 3

What are Vadim’s main responsibilities?

Answer 3

Implementing new ideas
Monitoring payments for subscriptions and services (servers, proxies, VPN, cloud, Starlink, etc.)
Overseeing and improving databases
Fixing malfunctions and configuring systems

Question 4

Who is responsible for spreadsheets and can substitute for Artur or Leo when they are unavailable?

Answer 4

Artyom

Question 5

What issues with spreadsheets does Artyom typically resolve?

Answer 5

Access to the spreadsheet
Broken or missing data in the spreadsheet
Issues with new orders, payments, or shipments not appearing
Problems with formulas and incorrect calculations
Incorrect order color or missing highlights

Question 6

Who handles small equipment and general technical questions in the departments?

Answer 6

Arthur (Pasha’s department) and Leo (David’s department + Russian desk)

Question 7

What common problems do Arthur and Leo typically resolve?

Answer 7

WhatsApp ban
Computer not working
Internet/VPN issues
Mouse/headphones not working
Help with account login or authorization
Photos/videos/documents not opening