Operational aspects of the company order department ENG Flashcards
What is Teslin plastic?
Core products for sale, manufacturing takes 3-4 weeks, commission is 150 euros, shipped from Poland.
Which documents can be made from Teslin plastic?
Polish, Czech, and Romanian driver’s licenses, as well as residence cards.
What are special orders?
Orders for products made from different materials (polycarbonate) and new products. Manufacturing times and costs vary, and revision is impossible.
Where are special orders shipped from?
Shipped from Turkey, sometimes from Poland or Ukraine.
What is a work invitation?
Official documents for obtaining a visa, shipped from Poland or Ukraine.
What types of work invitations are there?
Polish work invitation (200 euros, 2 months) and “4 countries” work invitation (350 euros, 2 months).
What is special about the “4 countries” work invitation?
The supplier selects the country for submission, optimizing the visa acquisition process.
What are the production times for paper documents?
Production takes up to one day, easy revisions, shipped from Poland.
Which documents can be provided as paper products?
Driver’s licenses, medical documents, insurance, contracts, and others.
What documents are needed to submit an order for Teslin plastic?
Passport, signature, customer’s photo, additional information (name, surname, place of birth, etc.).
What documents are needed for a work invitation?
Passport scan, birth certificate, registration file (including postal code).
What documents are needed for polycarbonate licenses?
Passport, signature, customer’s photo, and additional information (name, surname, place of birth, etc.).
What documents are needed for an ID card?
Passport, signature, customer’s photo, country of the ID card, and two high-quality customer photos.
What is the commission for Teslin plastic?
150 euros.
Where can the detailed product and pricing list be found?
In the “ASSORTMENT” table.
What is the main function of paper documents?
Usually used as additional accompanying documents, but they can also be sold separately.
What are the production times for paper documents?
Fast, with the possibility of revision.
How is an order for paper documents submitted?
The order is submitted in the order form, and the date of issue depends on whether they are additional documents to plastic or sold separately.
Which documents can be obtained in Poland?
Meldunek, medical certificate, Decyzja, Umowa o pracę, work invitation, insurance, and others.
What is a Meldunek?
A registration of stay in Poland, similar to residency registration, mandatory for anyone planning to stay in Poland for more than 30 days.
What is the validity period of a medical certificate?
Usually 1 year minus 1 day
What is a Decyzja?
A document with the decision on the residence card request, containing information about further actions.
What is the validity of an Umowa o pracę contract?
It does not have an expiration date.
What is needed to obtain an Exam List?
The dates for obtaining categories and the categories themselves, there can be multiple exam lists depending on the number of categories.
Which documents are required in the Czech Republic?
REGISTRATION, Work Contract, Exam List.
What are the validity periods for documents in Germany?
REGISTRATION - 1 year minus 1 day; medical certificate - 3 years; Exam List - no expiration date.
What should be done before submitting an order?
Gather all documents from the client and accurately specify the information about the product.
What is the structure of the order submission form?
Manager’s name, team, client’s full name, client’s documents, product selection, and additional parameters.
How to fill in the “Date of issue” section in the order form?
You select the required date of issue, it does not affect the product’s production time.
What should be mentioned in the comments when submitting an order?
Special requests, clarifications, missing information, and warnings about backdate.
What happens to the order after submission?
The order goes into the team table (DAVID, PASHA, RUSS), where the girls check the information, client signature, photo quality, and confirm details. After approval, the order is added to the Main table, where the production and payment stages are tracked.
What are the stages of a product’s life cycle?
Order submission by the manager.
Verification and transfer to the main table.
Receipt of prepayment.
Order processing.
Design approval.
Photo and video of the finished product.
Receipt of the remaining payment.
Product shipment.
What factors can delay the production process?
Information clarification, photo replacement, or payment delays from the client.
When are group orders submitted?
Orders are only submitted on Wednesdays and Fridays. This sets a deadline for resolving all order issues in time for the nearest batch.
Can changes be made to the order after submission?
Changes are possible only before the design is approved. After the design is sent to print, no changes can be made.
What should be done in case of product cancellation?
If the product has been initiated but not yet printed, the commission can be refunded. It’s important to notify about the cancellation as soon as possible.
What do the colors in the main order table represent?
Yellow – Prepayment confirmed.
Blue – Order in production.
Green – Photo of the finished document available.
Light green – Document in stock.
Blue – Final payment confirmed, ready for shipping.
Gray – Document shipped.
Red – Client canceled the order.
Orange – Document revision.
What is the CLIENTS table?
A general table where orders are listed in the order of submission for production. It helps track the stage of the plastic document’s production.
How is communication managed in the comments section of the main table?
The girls record questions and remarks in the “Comment” column. Until the issue is resolved, the order will not proceed to production.
What is a revision?
A revision is the correction of a document in case of errors or changes. Revisions can only be submitted for a finished document that already has a photo.
Who pays for a revision?
The manager/client pays if the error is on their side. The company pays if the error is due to their fault.
What is disposal?
Disposal is the destruction of an unnecessary document with errors. It can be submitted at any time before the document is shipped to the client.
