Operational aspects of the company order department ENG

Question 1

What is Teslin plastic?

Answer 1

Core products for sale, manufacturing takes 3-4 weeks, commission is 150 euros, shipped from Poland.

Question 2

Which documents can be made from Teslin plastic?

Answer 2

Polish, Czech, and Romanian driver’s licenses, as well as residence cards.

Question 3

What are special orders?

Answer 3

Orders for products made from different materials (polycarbonate) and new products. Manufacturing times and costs vary, and revision is impossible.

Question 4

Where are special orders shipped from?

Answer 4

Shipped from Turkey, sometimes from Poland or Ukraine.

Question 5

What is a work invitation?

Answer 5

Official documents for obtaining a visa, shipped from Poland or Ukraine.

Question 6

What types of work invitations are there?

Answer 6

Polish work invitation (200 euros, 2 months) and “4 countries” work invitation (350 euros, 2 months).

Question 7

What is special about the “4 countries” work invitation?

Answer 7

The supplier selects the country for submission, optimizing the visa acquisition process.

Question 8

What are the production times for paper documents?

Answer 8

Production takes up to one day, easy revisions, shipped from Poland.

Question 9

Which documents can be provided as paper products?

Answer 9

Driver’s licenses, medical documents, insurance, contracts, and others.

Question 10

What documents are needed to submit an order for Teslin plastic?

Answer 10

Passport, signature, customer’s photo, additional information (name, surname, place of birth, etc.).

Question 11

What documents are needed for a work invitation?

Answer 11

Passport scan, birth certificate, registration file (including postal code).

Question 12

What documents are needed for polycarbonate licenses?

Answer 12

Passport, signature, customer’s photo, and additional information (name, surname, place of birth, etc.).

Question 13

What documents are needed for an ID card?

Answer 13

Passport, signature, customer’s photo, country of the ID card, and two high-quality customer photos.

Question 14

What is the commission for Teslin plastic?

Answer 14

150 euros.

Question 15

Where can the detailed product and pricing list be found?

Answer 15

In the “ASSORTMENT” table.

Question 16

What is the main function of paper documents?

Answer 16

Usually used as additional accompanying documents, but they can also be sold separately.

Question 17

What are the production times for paper documents?

Answer 17

Fast, with the possibility of revision.

Question 18

How is an order for paper documents submitted?

Answer 18

The order is submitted in the order form, and the date of issue depends on whether they are additional documents to plastic or sold separately.

Question 19

Which documents can be obtained in Poland?

Answer 19

Meldunek, medical certificate, Decyzja, Umowa o pracę, work invitation, insurance, and others.

Question 20

What is a Meldunek?

Answer 20

A registration of stay in Poland, similar to residency registration, mandatory for anyone planning to stay in Poland for more than 30 days.

Question 21

What is the validity period of a medical certificate?

Answer 21

Usually 1 year minus 1 day

Question 22

What is a Decyzja?

Answer 22

A document with the decision on the residence card request, containing information about further actions.

Question 23

What is the validity of an Umowa o pracę contract?

Answer 23

It does not have an expiration date.

Question 24

What is needed to obtain an Exam List?

Answer 24

The dates for obtaining categories and the categories themselves, there can be multiple exam lists depending on the number of categories.

Question 25

Which documents are required in the Czech Republic?

Answer 25

REGISTRATION, Work Contract, Exam List.

Question 26

What are the validity periods for documents in Germany?

Answer 26

REGISTRATION - 1 year minus 1 day; medical certificate - 3 years; Exam List - no expiration date.

Question 27

What should be done before submitting an order?

Answer 27

Gather all documents from the client and accurately specify the information about the product.

Question 28

What is the structure of the order submission form?

Answer 28

Manager’s name, team, client’s full name, client’s documents, product selection, and additional parameters.

Question 29

How to fill in the "Date of issue" section in the order form?

Answer 29

You select the required date of issue, it does not affect the product’s production time.

Question 30

What should be mentioned in the comments when submitting an order?

Answer 30

Special requests, clarifications, missing information, and warnings about backdate.

Question 31

What happens to the order after submission?

Answer 31

The order goes into the team table (DAVID, PASHA, RUSS), where the girls check the information, client signature, photo quality, and confirm details. After approval, the order is added to the Main table, where the production and payment stages are tracked.

Question 32

What are the stages of a product's life cycle?

Answer 32

Order submission by the manager. Verification and transfer to the main table. Receipt of prepayment. Order processing. Design approval. Photo and video of the finished product. Receipt of the remaining payment. Product shipment.

Question 33

What factors can delay the production process?

Answer 33

Information clarification, photo replacement, or payment delays from the client.

Question 34

When are group orders submitted?

Answer 34

Orders are only submitted on Wednesdays and Fridays. This sets a deadline for resolving all order issues in time for the nearest batch.

Question 35

Can changes be made to the order after submission?

Answer 35

Changes are possible only before the design is approved. After the design is sent to print, no changes can be made.

Question 36

What should be done in case of product cancellation?

Answer 36

If the product has been initiated but not yet printed, the commission can be refunded. It's important to notify about the cancellation as soon as possible.

Question 37

What do the colors in the main order table represent?

Answer 37

Yellow – Prepayment confirmed. Blue – Order in production. Green – Photo of the finished document available. Light green – Document in stock. Blue – Final payment confirmed, ready for shipping. Gray – Document shipped. Red – Client canceled the order. Orange – Document revision.

Question 38

What is the CLIENTS table?

Answer 38

A general table where orders are listed in the order of submission for production. It helps track the stage of the plastic document's production.

Question 39

How is communication managed in the comments section of the main table?

Answer 39

The girls record questions and remarks in the "Comment" column. Until the issue is resolved, the order will not proceed to production.

Question 40

What is a revision?

Answer 40

A revision is the correction of a document in case of errors or changes. Revisions can only be submitted for a finished document that already has a photo.

Question 41

Who pays for a revision?

Answer 41

The manager/client pays if the error is on their side. The company pays if the error is due to their fault.

Question 42

What is disposal?

Answer 42

Disposal is the destruction of an unnecessary document with errors. It can be submitted at any time before the document is shipped to the client.