Operational aspects of the company finance department ENG Flashcards
Payment to Bank Account / IBAN
How to know which bank account to use for payment?
Dasha provides the account details to your supervisors, and they pass them on to you.
Payment limits:
PKO: €1,500/€3,000 per day, €15,000 per month
BNP: €1,000/€2,000 per day, €10,000 per month
ZEN: €1,000/€2,000 per day, €10,000 per month
Before Payment
Familiarize yourself with possible payment cancellation reasons in point 5.
In the “payment purpose” field, specify one of the following:
Client’s full name (best option)
Irrevocable financial aid, charity, debt repayment, money for travel.
Filling Out the Form
After payment, fill out the form for each receipt:
Manager’s name
Client’s name
Transaction date
Amount
Bank to which the payment was sent
Comment (if the payment was split among multiple clients).
Checking the Payment
You can check your payment in the payment table:
White: Receipt added, waiting for payment
Green: Payment received
Red: Issues with the receipt (see comment).
Payment Issues
If payment is not confirmed:
The payment hasn’t arrived within 10 business days.
The client sent money to a blocked account.
IBAN or receipt details are incorrect.
Pending Payments
Pending payments appear in a separate table. If you find your payment, enter it into the payment table and check the corresponding box in the pending payments table.
Client Underpayment
Conversion issues or fees may reduce the actual payment amount. Check the amounts in the table and mark the client in the appropriate form.
Payment to a Blocked Bank Account
If payment was sent to a blocked account, it will only be automatically confirmed within the first three days after the block. Otherwise, the payment will be returned to the client.
Frequently Asked Questions
Why isn’t my payment being confirmed?
Errors in payment details or account block.
What to do if the client sends money multiple times and it gets returned?
Try another bank or alternative payment method.
These cards will help you navigate the payment process quickly and easily!
How do I know which name the client can use for payment?
Names are assigned to teams and listed in the pinned SMS in the channel. Use only the names assigned to your team, and check their validity before sending.
What are the payment limits for payment systems?
Minimum: €150
Maximum: €1,000 per transaction
Daily limit per name: €1,000 for each system
Monthly limit:
Western Union: €5,500
Ria: €4,500
Moneygram: €4,500
What should be done after the client makes a payment?
Ensure the receipt shows the transaction number and the recipient’s country (Poland). Then upload the receipt through the form into the table.
What should be done if the payment amount received is less than expected?
Possible reasons:
Currency conversion
Payment fees
What do the colors in the table mean?
White: Receipt added, not processed
Yellow: Receipt sent for withdrawal
Purple: Receipt withdrawn
Green: Receipt entered into the cash register
Red: Issues with the receipt
Why is the payment marked in red?
Possible reasons:
Exceeded limit
Person blocked in the system
Error in the transfer amount
