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NCM136/RLE106 > Prefinals - Communication > Flashcards

Prefinals - Communication Flashcards

1
Q

is the exchange of information

A

Communication

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2
Q

the way in which a nurse treats people who are sick, especially showing kind, friendly, and understanding behavior

A

Bedside Manner

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3
Q

Talking with oneself or self-talk

A

Intrapersonal Communication

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4
Q

The Communication Process

A

Sender
Message
Receiver
Response/Feedback

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5
Q

An individual or group wishing to communicate a message to another, they are also the “source encoder”

A

Sender

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6
Q

Involves the selection of specific signs or symbols to transmit the message

A

Encoding

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7
Q

The second component of communication is what is actually said or written

A

Message

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8
Q

This type of communication is often appropriate for long explanations or for communication that needs to be preserved

A

Written Communication

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9
Q

Common forms of this type of communication include email and texting

A

Electronic Communication

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10
Q

This is the listener, who must listen, observe, and attend. They are also known as the decoder

A

Receiver

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11
Q

Means to translate the message sent via the receiver’s knowledge and experiences

A

Decode

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12
Q

This is the message that the receiver returns to the sender, it is also called feedback

A

Response

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13
Q

Modes of Communication

A

Verbal
Nonverbal

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14
Q

This mode of communication is largely conscious because people choose the words they use

A

Verbal Communication

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15
Q

Considerations for Verbal Communication

A

Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
Adaptability
Credibility
Humor

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16
Q

This mode of communication Is sometimes called body language, it includes gestures and body movements

A

Nonverbal Communication

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17
Q

Considerations for Nonverbal Communication

A

Personal appearance
Posture and gait
Facial Expression
Gestures

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18
Q

Factors Influencing the Communication Process

A

Development
Gender
Values and Perceptions
Personal Space
Territoriality
Roles and Relationships
Environment
Congruence
Interpersonal Attitudes
Boundaries

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19
Q

Are the standards that influence behavior

A

Values

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20
Q

The personal view of the event

A

Perceptions

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21
Q

Is the distance people prefer in interactions with others

A

Persona Space

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22
Q

Is the study of distances that people allow between themselves and objects or other people

A

Proxemics

23
Q
  • 0 - 1 ½ feet
A

Intimate

24
Q
  • 1 ½ - 4 feet
A

Personal

25
Q
  • 4 - 12 feet
A

Social

26
Q
  • 12 feet and more
A

Public

27
Q

Is characterized by body contact, heightened sensations of body heat and smell, and vocalizations that are low

A

Intimate Distance Communication

28
Q

Is less overwhelming than intimate distance communication. Voice tones are moderate and body heat and smell are less noticeable.

A

Personal Distance Communication

29
Q

Is characterized by a clear visual perception of the whole individual. Body heat and odor are imperceptible, eye contact is increased, and vocalizations are loud enough to be overheard by others

A

Social Distance Communication

30
Q

Requires loud, clear vocalizations with careful enunciation

A

Public Distance Communication

31
Q

Is a concept of the space and things that an individual considers as belonging to the self

A

Territoriality

32
Q

The moment in communication when the verbal and nonverbal communication aspects of the message match

A

Congruent Communication

33
Q

Is a speech type similar to baby talk that gives the message of dependence and incompetence and is viewed as patronizing by older adults

A

Elderspeak

34
Q

Are the defining limits of individuals, objects, or relationships

A

Boundaries

35
Q

This communication promotes understanding and can help establish a constructive relationship between the nurse and the client

A

Therapeutic Communication

36
Q

Is listening actively and with mindfulness, using all the senses, and paying attention to what the client says, does, and feels as opposed to listening passively with just the ear

A

Attentive Listening

37
Q

Therapeutic Communication Techniques

A

Using silence
Providing general leads
Being specific and tentative
Using open-ended questions
Using Touch
Restating or paraphrasing
Seeking clarification
Perception checking or seeking consensual validation
Offering self
Giving information
Acknowledging
Clarifying time or sequence
Presenting reality
Focusing
Reflecting
Summarizing and planning

38
Q

Barriers to Therapeutic Communication

A

Stereotyping
Agreeing and Disagreeing
Being defensive
Challenging
Probing
Testing
Rejecting
Changing topics and subjects
Unwarranted reassurance
Passing judgment
Giving common advice

39
Q

This is an intellectual and emotional bond between the nurse and the client and is focused on the client. Nurse-client relationships are often considered this.

A

Helping Relationship

40
Q

Phases of the Helping Relationship

A

Preinteraction Phase
Introductory Phase
Working Phase
Resolution Phase

41
Q

The phase of the helping relationship which is like the planning stage before an interview

A

Preinteraction Phase

42
Q

The phase of the helping relationship which is also referred to as the orientation phase or the prehelping phase. It is important because it sets the tone for the rest of the relationship.

A

Introductory Phase

43
Q

The phase of the helping relationship where the nurse and client begin to view each other as unique individuals. They begin to appreciate this uniqueness and care about each other.

A

Working Phase

44
Q

The final phase of the helping relationship. This begins when the actual problems are resolved and ends with the termination of the relationship.

A

Resolution Phase

45
Q

Types of Disruptive Behaviors

A

Incivility
Bullying
Workplace Violence

46
Q

Consists of behaviors that are disrespectful, rude impolite, and promote conflict while increasing stress. Includes rolling of the eyes, gossiping, spreading rumors, name-calling, using a condescending tone, sarcastic comments, interrupting others, and using public criticism.

A

Incivility

47
Q

Is repeated, health-harming mistreatment of one or more persons by one or more perpetrators

A

Bullying

48
Q

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assault and even homicide.

A

Workplace Violence

49
Q

4 Types of Violence a Nurse May Experience at the Work Site:

A

Criminal Intent
Customer or Client
Worker-on-worker
Personal relationship

50
Q

Workplace violence where the perpetrator has no relationship with the victim and the violence is carried out in conjunction with a crime

A

Criminal Intent

51
Q

Workplace violence where the perpetrator is a member of the public with whom the nurse is interacting during the course of the nurse’s regular duties

A

Customer or Client

52
Q

Workplace violence where it is commonly perceived as bullying. The perpetrator and victim work together, although not necessarily in the same role or at the same level.

A

Worker-on-Worker

53
Q

Workplace violence where the victim has been targeted as a result of an existing exterior relationship with the perpetrator, with the violence taking place in the workplace.

A

Personal Relationship

54
Q

Is the ability to form work relationships with colleagues, display maturity in a variety of situations, and resolve conflicts while taking into consideration the emotions of others

A

Emotional Intelligence

NCM136/RLE106 (27 decks)

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