Practice management 1, 2 and seminar Flashcards
What are the 4 main objectives of veterinary business?
- clinical competencies
- client base
- motivated team
- financial capital
What is client yield?
How much you will earn from your average client, typically £250-350/annum
Define FTVE
Full Time Vet Equivalent (i.e. what one full time vet earns in a year)
What do you want your distributed profit to be?
How does £120 of income to a vet business get split?
- VAT £20
- overheads £20
- wages £45 (split half to vets, half to non-vets)
- cost of sales £25
- surplus £10
Name 3 biggest veterinary wholesalers
- NVS
- Henry Schein
- Centaur
List 5 types of consult
- primary consult
- recheck consult
- vaccination consult
- long-term medic consult
- euthanasia consult
Name 2 aspects of trust
- character
- competence
What is client satisfation?
right thing for a fair price
What is the ‘iceberg’ of active listening during consults?
I ideas/hypotheses C concerns, PPPP (pain, prognosis, price, practical) E expectations B beliefs E evidence R rights G goals S strategies
What is stress the product of?
uncertainty * urgency
What is the PDS link?
Problems - Differentials - Strategies
What is the max # of differentials you should give to a client?
2-3 (if there are more say there are others but don’t name them as they tend to feel overwhelmed)
How often is a diagnosis made in practice (irrespective of species)?
about 20% of the time - thus you will often be working with uncertainty
Define PPPPs / 4 Ps
- pain caused/relieved
- prognostic value
- price of options
- practicality of option
- vet and client will have their own PPPP interests
What topics should be dealt with preventatively?
- PREVENT IT acronym:
- P - preventative healthcare programs
- R - reproductive management
- E - endoparasites
- V - vaccinations
- E - ectoparasites
- N - nutrition (and weight)
- ## T - teeth
- I - insurance/ ID
- T - training (socialisation and habituation)
What are the 3 long term medic checks?
- Monitor
- Measure
- Medicate
How do you ensure financial resolution in a consult?
- acronym EIEIO
- E - estimates given
- I - inform client if > £75
- E - escort client (to reception)
- I - inform reception
- O - obtain a claim form
What is the colourful appraisal?
- table assessment:
- skills, knowledge, attitudes against clinical resolution, client satisfaction, financial resolution and harmony and happiness
