Business personality types

Question 1

Name 2 motivational theories

Answer 1

• Hugo Munsterberg: i/o psychology (industrial and organisational)
• Hawthorne experiments by Mayo to look at human behaviour in workplace, looked at working conditions and expectations

Question 2

List Maslow’s hierachy of needs

Answer 2

MOST IMPORTANT:

• physiological
• safety
• love/ belonging
• esteem
• self-actualisation

Question 3

What is Theory x (Douglas McGregor)

Answer 3

= SCIENTIFIC MANAGEMENT

• people don’ t like work and will avoid it
• managers have to control, direct, coerce, threaten
• people prefer to be directed, avoid responsibility, but have security
• they lack ambintion

Question 4

What is theory Y (Douglas McGregor)

Answer 4

= human relations approach

• people don’t naturally dislike work, is part of life
• people are internally motivated to reach goals if committed
• people committed to the degree that they are rewarded when they are successful
• people seek and accept responsibility under favourable conditions
• people can be innovative in solving problems
• people are bright, but their potential is usually under-utilised

Question 5

What is the expectancy theory?

Answer 5

Motivation = expectancy * instrumentality * valence

Question 6

What is the equity theory?

Answer 6

the quality of being fair/impartial

Question 7

What is the Jungian theory?

Answer 7

Your personal mind have personal (life experiences and collective (inherited memories, patterns and values) parts. These with the influence of behavior lead to you being an introvert or extrovert.

Question 8

What are the Myers-Briggs Type Indicator (polar types)?

Answer 8

• Extravert/ introvert
• sensing/ intuitive
• thinking/ feeling
• judging / perceptive

Question 9

What is the importance of team engagement?

Answer 9

• higher levels of engagement provide a competitive advantage
• employees deliver more for the practice and the customer
• engagement leads to higher customer advocacy, higher productivity, higher profitability
• engaged employees take 2.69 sick days/ year, the disengaged take 6.19

Question 10

What does the Myer-Briggs personality test result in?

Answer 10

a 4 letter code which determines whether you are protectors, creators, intellectuals or visionaries

Question 11

What is personality?

Answer 11

• a person’s preferred style of behaviour
• we are ‘creatures of habit’ so tend to be consistent over time/ situations
• if behavior or personality was not reliable, there wouldn’t be any point measuring it
• one measurement system is the Myer-Briggs Type indicator (MBTI)

Question 12

What is the MBTI?

Answer 12

= Myer-Briggs Type Indicator

• measures our dominant preferences for taking in information and makign deisions
• may not be polarised clearly b/w scales
• you can be ‘a little of both’
• no profile is better/wrse
• helps explain our working style preferences
• based on theory of Carl Jung

Question 13

What is the MBTI not?

Answer 13

• measure of abilities
• right/wrong answers
• it IS an indicator (you can agree or disagree)

Question 14

What can motivational theories be used for?

Answer 14

to understand personality types in the workplace