Performance Improvement - Designing and Developing Solutions Flashcards
(40 cards)
What are the 4 key activities that happen during Solution Selection?
- identify primary and secondary performance influences
- identify barriers and enablers to achieving the desired performance
- align potential solutions to workplace needs
- recommend solution set
What are 6 things that must be in place or must have been completed by recommending a solution?
- The data suggest clear recommendations to close the gap.
- A full range of possible solutions has been considered.
- The proposed solutions are directly related to the cause of the performance gap.
- They can determine the costs, timelines, and risks associated with each solution.
- They know whether the solution can be implemented internally or if external resources will be required.
How can TD professionals identify barriers and enablers to achieving the desired performance?
Using Lewin’s force field analysis to identify the forces that maintain the status quo (barriers) and those that support a change (enabling)
Forces that maintain barriers or support change (enabling) are also called what?
Restraining and driving forces
After restraining and driving forces are identified, what is the goal for the TD professional?
to determine ways to eliminate or weaken the barriers and strengthen or add enabling forces to move from the current state to the desired state
What are the 7 categories of influencers on performance, which are hypothesized and tested during Influence Analysis (before Solution Selection)?
- Workplace and Structure
- Work Processes
- Management and Organizational Support
- Technology and Resources
- Human Resources and Selection
- Learning and Development
- Personal Motivation
What does the influencer of workplace and structure mean?
Influences caused by the workplace location and the effectiveness of its structure, including tangible resource factors that are extrinsic to the performer and how conducive the environment is to sustaining high-level performance
The following are examples of which performance Influencer?
- a work area that is favorable to performing the task with limited distractions
- a safe workplace that is free of hazards and risks
- comfortable and ergonomically appropriate location
- availability and accessibility of tools and equipment
- how equally the work is distributed
- collaboration and teamwork
Workplace and Structure
The following are potential solutions for which performance Influencer?
- adjustment of ergonomic and human factors
- review of the adequacy of equipment, tools, and fixtures
- culture reshaping
- performance appraisals
- safety review
- teambuilding exercises
- Resources such as tools, equipment, furniture, hardware and software, temperature, and lighting
Workplace and Structure
What does the influencer of work processes mean?
These influences focus on the structure and sequence of workflow, including how work gets done, in what order, and who is officially supposed to do it
The following are examples of which performance Influencer?
- extent to which processes are redundant or complete
- appropriate sequencing of work processes
- error-free work compared to rework
- number of processes that flow through multiple functions
- how often work is completed on time and to standards
Work Processes
The following are potential solutions for which performance Influencer?
- process redesign
- job reviews
- process improvement
- LEAN Six Sigma efforts
- flowcharting the process
Work Processes
What does the influencer of management and organizational support mean?
the willingness and ability for management and organizations to support the workforce
The following are examples of which performance Influencer?
- alignment of workers and managers to the work that needs to be completed
- competition for resources among managers
- availability and access to managers and supervisors
- presence of external opportunities and threats
- logical reporting structure and relationships
- accountability or lack of for results
Management and Organizational Support
The following are potential solutions for which performance Influencer?
- negotiating a solution for the employee and organization
- involving union representatives
- reviewing structure and cross-department efficiencies
- commitment of resources
- meetings and dialogue
- conflict management
- reorganization
Management and Organizational Support
What does the influencer of technology and resources mean?
the effective distribution, management, and storage of information, including exchange of info between people or machines
What does the influencer of human resources and selection mean?
whether the performer is a good fit for the job and the work to be performed, including whether their physical or mental health influence job performance
What does the influencer of learning and development mean?
whether employees have the knowledge and skills needed to perform their job, including technical and interpersonal skills
What does the influencer of personal motivation mean?
motivation is intrinsic but may be influenced by the environment; a lack of urgency, importance, or value for the desired behaviors can be negative influencers; personal motivation can be caused by prior experiences or by factors outside workplace, such as personal values or family obligations
The following are examples of which performance Influencer?
- timely receipt, accuracy, and availability of information
- effective use of technology to manipulate information and data
- effectiveness of technology and data standards
- valuing data for its level of volume, velocity, variety, veracity, and value
- ability to convert data from one system to another
Technology and Resources
The following are potential solutions for which performance Influencer?
- knowledge management repositories
- networks for information
- automation and computerization
- physical resource management
- communication vehicles, such as emails or webinars
- availability of the data in the appropriate volume, velocity, variety, veracity, and value
Technology and Resources
The following are examples of which performance Influencer?
- match of role to employee’s natural strengths
- level of employee engagement
- job design and job description clarity
- hiring evaluation criteria
- interview process and selection
- adequacy of onboarding
- mental and physical health or disabilities
- substance abuse potential
Human Resources and Selection
The following are potential solutions for which performance Influencer?
- reviewing the recruitment and hiring process
- relocating an employee to a job that is a better match
- work-life balance
- employee assistance programs
- counseling
- violence prevention
Human Resources and Selection
The following are examples of which performance Influencer?
- how well employees know how to perform the task
- availability and access to quality training
- accessibility of SMEs and job coaches
- ease to obtain on-the-job support
- availability of appropriate task feedback
- to what extent employees understand the appropriate context
Learning and Development
