Conflict Resolution Strategies, Managing Team Conflict, Diffusing Conflict Flashcards by Theresa Decker | Brainscape

Q

Use “I message”

A

Conflict Resolution Strategy

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Q

Address conflict directly

A

Conflict Resolution Strategy

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Q

Avoid words such as “always” and “never”

A

Conflict Resolution Strategy

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Q

Consider what you know about the other person

A

Conflict Resolution Strategy

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Q

Think about your relationship and history with them

A

Conflict Resolution Strategy

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Q

Focus on what you need to talk about

A

Conflict Resolution Strategy

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Q

Focus on behavior

A

Conflict Resolution Strategy

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Q

Identify root cause of conflict

A

Managing Team Conflict

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Q

Identify what is at stake for the team/group

A

Managing Team Conflict

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Q

Assess how the team is currently managing the situation

A

Managing Team Conflict

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Q

Listen to both sides or more

A

Managing Team Conflict

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Q

Speak with individuals separately, if needed

A

Managing Team Conflict

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Q

Ask the team to gather the facts

A

Managing Team Conflict

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Q

Bring individuals together

A

Managing Team Conflict

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Q

Find common ground

A

Managing Team Conflict

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Q

Be clear about your outcome expectations

A

Managing Team Conflict

Q

Create a plan of action as a team/group

A

Managing Team Conflict

Q

Stay calm and listen to all perspectives

A

Ways to Diffuse Conflict

Q

Identify points of agreement and disagreement

A

Ways to Diffuse Conflict

Q

Manage your own response

A

Ways to Diffuse Conflict

Q

Set limits and ground rules

A

Ways to Diffuse Conflict

Q

Handle challenging questions

A

Ways to Diffuse Conflict

Q

Confront negative feelings

A

Ways to Diffuse Conflict

Q

Prioritize main points of conflict

A

Ways to Diffuse Conflict

Q

Prevent physical confrontation

A

Ways to Diffuse Conflict