Conflict Resolution Strategies, Managing Team Conflict, Diffusing Conflict Flashcards
Use “I message”
Conflict Resolution Strategy
Address conflict directly
Conflict Resolution Strategy
Avoid words such as “always” and “never”
Conflict Resolution Strategy
Consider what you know about the other person
Conflict Resolution Strategy
Think about your relationship and history with them
Conflict Resolution Strategy
Focus on what you need to talk about
Conflict Resolution Strategy
Focus on behavior
Conflict Resolution Strategy
Identify root cause of conflict
Managing Team Conflict
Identify what is at stake for the team/group
Managing Team Conflict
Assess how the team is currently managing the situation
Managing Team Conflict
Listen to both sides or more
Managing Team Conflict
Speak with individuals separately, if needed
Managing Team Conflict
Ask the team to gather the facts
Managing Team Conflict
Bring individuals together
Managing Team Conflict
Find common ground
Managing Team Conflict
Be clear about your outcome expectations
Managing Team Conflict
Create a plan of action as a team/group
Managing Team Conflict
Stay calm and listen to all perspectives
Ways to Diffuse Conflict
Identify points of agreement and disagreement
Ways to Diffuse Conflict
Manage your own response
Ways to Diffuse Conflict
Set limits and ground rules
Ways to Diffuse Conflict
Handle challenging questions
Ways to Diffuse Conflict
Confront negative feelings
Ways to Diffuse Conflict
Prioritize main points of conflict
Ways to Diffuse Conflict
Prevent physical confrontation
Ways to Diffuse Conflict
