Performance Improvement Flashcards
Performance improvement
a results-based, systematic process used to:
- identify the model of successful performance
- uncover performance problems
- analyze influences
- select and design actions
- manage workplace solutions
- measure results
- continually improve performance within an organization
open systems theory
the view that any organization is a system that absorbs environmental inputs, uses them to transform processes, and expels them as outputs.
What is the overarching goal of human performance improvement (HPI)?
helps businesses target superior solutions
a TD professional’s goal is to enhance org and individual performance by aligning efforts to business goals and causing change in areas that will have the greatest benefit
Why is it true that training can’t solve all performance problems?
Most performance problems are not caused by a lack of skills or knowledge
What could be causing a performance problem that is not a training problem?
- outdated tools
- lack of incentives
- lack of resources
- poor work environment
- poor processes
- lack of information
What are the most common names for performance improvement? (4)
human performance improvement (HPI)
human performance technology (HPT)
performance consulting
the performance approach
What are the key goals in a performance improvement process? (5)
- Identify organizational goals incurring performance problems.
- Define the gap between desired performance and actual performance.
- Identify the causes of the performance gap.
- Select appropriate solutions that will address those causes.
Implement the solutions. - Evaluate the results.
What is the connection between performance improvement and org goals?
Org goals are the drivers, and performance improvement business analysis determines which performance issues are most important and how to use resources wisely
Performance analysis
the process to measure the gap between the actual performance and the desired performance
The performance analysis follows the business analysis
What is the purpose of the business analysis?
to define the context in which the performance occurs; it involved collecting information about the organization’s current and potential customers, suppliers, competitors, and regulatory authorities
What is the first step in the performance analysis?
identifying key performers, who are important to performance improvement because they consistently produce outcomes with above average results
What is the purpose of observing and interviewing key performers?
uncover whether they should add, remove, or change steps in the process
use information others don’t have
create or use their own job aids
have better tools
use a different approach
What are 3 strategies for capturing key performance information during performance analysis?
interviewing SMEs
conducting focus groups
observing customers, suppliers, and other performers
What are 3 goals of performance analysis?
- identifying the desired and actual performance levels to calculate the gap
- understanding the differences between how standard and key performers produce outcomes
- uncovering potential barriers and enablers of performance
Performance support and performance support systems and tools
Few employees can learn all knowledge and skills needed to do their job, and performance support systems and tools provides employees extra support.
Performance support is providing just enough info to complete a task when and where needed.
Embedded within the workflow and designed for use within a specific context, such as a location or role.
