Passenger rights Flashcards
Air passengers:
if you arrive at your final destination with a delay of x hours or more, you may be entitled to financial compensation, as long as the delay was not caused by what?. If your flight is delayed for x hours or more at departure, the airline must offer you care (meals and refreshments and, if necessary what?). If this delay means that, you arrive at your final destination with a delay of more than x hours you may also be entitled to financial compensation.
Air passengers:
if you arrive at your final destination with a delay of 3 hours or more, you may be entitled to financial compensation, as long as the delay was not caused by extraordinary circumstances. If your flight is delayed for two hours or more at departure, the airline must offer you care (meals and refreshments and, if necessary accommodation). If this delay means that, you arrive at your final destination with a delay of more than 3 hours you may also be entitled to financial compensation.
Air passengers:
You should receive the refund of the cost of your ticket within x days of the cancellation. Payment of compensation depends on the reason for the cancelled flight but the EU rules do not provide for a deadline for payment of compensation.
Air passengers:
You should receive the refund of the cost of your ticket within seven days of the cancellation. Payment of compensation depends on the reason for the cancelled flight but the EU rules do not provide for a deadline for payment of compensation.
If your flight is cancelled you have the right to choose between …, … or …. You are also entitled to … at the airport.
If your flight is cancelled you have the right to choose between reimbursement, re-routing or return. You are also entitled to assistance at the airport.
Air passengers
If you were informed of the cancellation less than x days prior to the scheduled departure date, you have a right to …, except in case of extraordinary circumstances such as ….
If you were informed of the cancellation less than 14 days prior to the scheduled departure date, you have a right to compensation, except in case of extraordinary circumstances such as bad weather.
- your original flight … is abandoned and you are transferred to another scheduled flight
- the aircraft took off but, …
- your flight arrives at an airport which is not the final destination indicated on your ticket, unless:
1. You …. In this case it is considered as a delay and not a cancellation.
2. The airport of arrival and the airport of the original final destination serve the same …. In this case it is considered as a delay and not a cancellation.
- your original flight schedule is abandoned and you are transferred to another scheduled flight
- the aircraft took off but, was forced to return to the airport of departure and you were transferred to another flight
- your flight arrives at an airport which is not the final destination indicated on your ticket, unless:
1. You accepted re-routing. In this case it is considered as a delay and not a cancellation.
2. The airport of arrival and the airport of the original final destination serve the same town, city or region. In this case it is considered as a delay and not a cancellation.
If your flight is delayed at departure, you have the right to …, to … and a …, depending on the duration of the delay and the distance of the flight.
If you arrived at your final destination with a delay of more than x hours, you are entitled to …, unless the delay was due to …
If your flight is delayed at departure, you have the right to assistance, to reimbursement and a return flight, depending on the duration of the delay and the distance of the flight.
If you arrived at your final destination with a delay of more than 3 hours, you are entitled to compensation, unless the delay was due to extraordinary circumstances.
Compensation amounts for overbooking (delay at arrival):
* x (x) € below 1,500 km
* x € between 1,500 and 3,500 km
* x € above 3,500 km
Compensation for delay at arrival is the same except for the first case.
Compensation amounts for overbooking (delay at arrival):
* 200 (250) € below 1,500 km
* 400 € between 1,500 and 3,500 km
* 600 € above 3,500 km
Compensation for delay at arrival is the same except for the first case.
If you are informed at departure that your train will arrive at your final destination with a delay of x minutes or more, you have the right to refund of your ticket within x days, continuing or re-routing your journey at …, or at ….
If you are informed at departure that your train will arrive at your final destination with a delay of 60 minutes or more, you have the right to refund of your ticket within 30 days, continuing or re-routing your journey at the earliest opportunity, or at a date of your choosing.
If your train is delayed, you are entitled to:
x% of the ticket price if the delay is between 1 and 2 hours
x% of the ticket price if the delay is 2 hours or more
If your train is delayed, you are entitled to:
25% of the ticket price if the delay is between 1 and 2 hours
50% of the ticket price if the delay is 2 hours or more
In a bus trip, you are be entitled to snacks and refreshments if the trip is cancelled or delayed by more than x h and is longer than x km and x h.
In a bus trip, you are be entitled to snacks and refreshments if the trip is cancelled or delayed by more than 2 h and is longer than 250 km and 3 h.
The proposal for a revision of the Regulations on Passenger Rights addresses these problem areas by strengthening the enforcement mechanisms and introducing rules for air passengers who booked their flights via …, including on reimbursement
The proposal for a revision of the Regulations on Passenger Rights addresses these problem areas by strengthening the enforcement mechanisms and introducing rules for air passengers who booked their flights via an intermediary, including on reimbursement
The proposal on passenger rights in the context of … journeys also sets out for the first time, new rules to protect passengers using different types of transport, like buses, trains, and planes, all in one trip.
The proposal on passenger rights in the context of multimodal journeys also sets out for the first time, new rules to protect passengers using different types of transport, like buses, trains, and planes, all in one trip.
Revision of Package Travel Directive
When it comes to refunds, there is a chain of service providers, package organisers and travellers. Thanks to the new rules, travellers will be refunded within x days. This will be facilitated because package organisers, most of whom are small and medium-sized enterprises (SMEs), will have the right to a refund from service providers within x days.
When it comes to refunds, there is a chain of service providers, package organisers and travellers. Thanks to the new rules, travellers will be refunded within 14 days. This will be facilitated because package organisers, most of whom are small and medium-sized enterprises (SMEs), will have the right to a refund from service providers within 7 days.
Organisers may not ask for the total payment earlier than x days before the start of the package
Organisers may not ask for the total payment earlier than 28 days before the start of the package
The revision of Delegated Regulation on EU-wide multimodal travel information service (MMTIS) will make it easier for passengers to find via travel information services … information on different transport modes and access r… during their journey, for example on delays and cancellations
The revision of Delegated Regulation on EU-wide multimodal travel information service (MMTIS) will make it easier for passengers to find via travel information services real-time information on different transport modes and access real-time updates during their journey, for example on delays and cancellations
