mandatory questions from submission Flashcards
What is lion heart?
a RICS organisation which gives support to surveyors and their families .
Who are matrics?
The group that represents the young career surveyors in the first 10 years of their career post-qualification
What are the RICS by-laws?
The RICS Bye-Laws set out the rules and obligations of beibg a RICs member or regulated firm.
They inculde requirement to pay fees, conduct, disapliabary action and gives the regulations and standards board the power to enforce these.
What are the five rules of conduct?
- Integrity, Competency, quality, Diversity and inclusion, Public confidence
what is Ridge’s compliant handling procedure?
Complaints will be delt with by the relevnt office partner
A formal written summary is required
a response will be provided within 14 days on our understanding of the issue
Within 28 days a partner will provide the outcome of the investigation in writing
If the client is still disatified, the complaint will be escalated to the responsible senior partner, who will undertake a sepertae review and provide a written response in 28 days
If the complaint is not resloved it will be referred to the Surveyors Arbitration Scheme
How do you record a gift in the gift registry?
What is Ridge’s gift policy
Gifts should not:
*results in a personal gain or advantage to the recipient or any person or body associated
*be intended to influence them to take a action
*gifts over £15 should be recorded in a goift regsitry
Gifts are acceptable provided they fall within reasonable
bounds of value or occurrence, and are given openly.
How do you undertake a conflict of interest check?
How Ridge under takes a Conflist of intrest check, is that an email will be sent company wide asking people to confirm if they ahave any reltionship to the person or group. Addtionally searches can be done on our managment systems for contacts that have perviously been in contact with Ridge.
how would you manage a conflict of interest?
Depending on the conflict, in the instance of two departments working with both sides of a project you would keep seperation of the teams working with the parties. Idelaly this could in in different offices, the use of NDAs, and password protecting documents on the data management system.
What level of PII does ridge hold?
£20 Million
What minimum level of PII should Ridge hold?
£1 Mill
What is an uninsured excess?
The excess that is paid by the policy holder on each claim
How would you identify stake holders?
How would you identify the appropriate level of services?
A conversation with the client to understand thier needs and aims
How would you structure a fee proposal?
Overveiw of the client breif
Our proposed scope of work
The fee and calculation basis if appropriate
Limiations and exculsions
Terms and conditions
What is a record of appointment?
Written agreement to proceed and acceptance of the terms of engagement form the client, usually a email.
What are limitations and exclusions?
These set the terms of the survey and project work regarding what is out of the scope or may not be possible due to unreasonable restrictions on-site. This could include being unable to advise on concealed defects.
What are different communication methods you have used?
Meetings online and in person, emails ,phone calls, letters.
How do you structure a presentation?
What is the Health and safety at work act 1974?
What are the CDM 2015 regulations?
Regulations covering health and safety in construction
What is the Building safety Act 2022?
