Management Skill Flashcards
Management Skills
The abilities or competencies that managers use to achieve business objectives
what are the 6 management skills?
-Communication
-delegation
-Planning
-Leadership
-decision-making
-interpersonal skill
Communication
The ability to transfer info from a sender to a receiver and listen to feedback
-Non-verbal communication: Body language, visual
-Verbal Communication: Written, oral
-Written includes
memos,letters,emails,text etc
-oral: meetings, one on one meeting, conference
effective communication
Clear, curticate and concise, helping maintain good relationship
Communication is used to:
-Outlining possible changes to the business
-let staff know what is expected of them
-a manager may also need to answer questions from staff when introducing a new policy
-listen feedback from another stakeholder
barriers to communication
- Credibilioty of the manager (do u trust them)
- Suitable environment for the message being communicated
3.is the communication clear and concise?
4.Cultural differences
Delegation
The ability to transfer authority and responsibility from a manager to an employee to carry out specific activities
Benefits of delegation
-time is freed up
-Reduced stress
-Succession planning is improved (employees learn skills needed for more senior positions)
Benefits to Subordinates in Delegation
-An increase in motivation
-Practical experience in different areas (eg: an employee has an opportunity to increase their skills)
-Increased prospects of advancement in the organisation
risks of delegation
The subordinate employee may misuse their new power.
A manager has to be wary of delegating major projects or executive responsibilities, such as determining the strategic (long-term) business objectives.
Planning
The ability to define business objectives and decisions on the methods or strategies to achieve them
Planning timelines
Strategic 2-5 yrs: sets an overall objective, performed by senior managers
Tactical 1-2 years; Plans how the objective will be achieved, performed by a middle manager
Operational day-to-day operations: detailed operations to ensure objectives are met, such as staff registering and production planning, performed by lower manager or supervisors.
planning process
1.define objective
2.analyse enviornemnt (SWOT)
3.Develop alternative strategies
4.Implement an alternative
5.Monitor and seek feedback
SWOT
S trengths
W eakness
O pportunities
T hreats
Leadership
the ability to influence or motivate ppl to work towards the achievement of business objectives
good leaders
-lead by example by modelling good practices
-encourage and praise good performance
-Actively listen
-Remain calm in the face of stressful situations
Types of leaders: trasnsactional leader
provide rewards for compliance and acceptance of authority
Types of leaders: Trasnformational leaders
Treats staff as indiviudals and inspire them to reach a common vision
Decision making
the ability to identify the options available and then choose a specific course of action from the alternatives
decision-making steps
1.develop objective and criteria
2. Outline the facts
3.Identify alternative solutions
4. analyse the alternatives
5. choose one alternative and implement it
Interpersonal skills
the ability to deal or liaise with people and build positive relationships with staff
Interpersonal skills: managers should understand
-how other people are feeling (empathy)
-How other people view things and think about things
-How other people are likely to view what the manager says and does (be self-aware)
Good interpersonal skills:
-Create positive communication
-Build trust and respect
-Make staff feel valued
