Manage changes - Prep Questions

Question 1

One month before the project scheduled completion, the customer requested an additional critical requirement. What should the project manager do NEXT?

A. Request management support
B. Inform the customer that the requirement Will be delivered by a future project
C. Obtain approval to move forward with the change
D. Follow the integrated change control process

Answer 1

D. Follow the integrated change control process

Changes should be processed by the change control process.

Question 2

A key stakeholder requested a change to the project scope. The project management team has thoroughly assessed the change impact. What should be done NEXT?

A. Update the project management plan
B. Implement the change
C. Communicate the change
D. Prepare a change request

Answer 2

D. Prepare a change request

The change has already been identified and assessed. The next step is to record the change.

Question 3

You are leading a project team that will develop a new application dedicated to the media industry. You are currently defining the change control approach. Which of the following is the best approach for planning change management?

A. There is no point in planning change because changes are not predictable
B. A specific change management approach should be determined for each specific change because each change is unique
C. Better planning avoids the need for changes
D. Establish a common approach to manage changes

Answer 3

D. Establish a common approach to manage changes

The rules used to manage changes are defined in the change management plan. Even though changes are unpredictable, the rules used to manage changes can be defined in advance in a change management plan. Therefore answers A and B are not correct. Answer C is not correct because changes cannot be fully avoided.

Question 4

You are a senior project manager working in a retail travel agency. The company has just issued a press release announcing a change in its business strategy that can negatively impact your project.
What is the FIRST thing to do?

A. Submit a change request to revise the schedule
B. Meet with the project sponsor to understand how the business change Will impact your project
C. Compress the schedule to finish the project sooner
D. Wait until you can clearly understand how your project Will be impacted

Answer 4

B. Meet with the project sponsor to understand how the business change will impact your project

You should manage changes proactively to increase your ability to influence them (answer B). You may need to change (answer A) or compress the schedule (answer C) but that should not be the first thing to do. Waiting until the change is confirmed (answer D) is a reactive approach that can limit your options.

Question 5

You are working as a project manager in an assembly line automation project. Your company wants to improve the adopted change control practices. Which of the following statements regarding change management is correct? (Choose three.)

A. The change request status should be updated
B. Changes should be communicated to project stakeholders
C. The project manager does not have the authority to approve project changes
D. The project manager may escalate changes to the sponsor
E. Documenting changes in the assumptions log

Answer 5

A. The change request status should be updated
B. Changes should be communicated to project stakeholders
D. The project manager may escalate changes to the sponsor

Depending on the rules established in the change management plan, the project manager might have the authority to approve some types of change requests (answer C). Changes are not recorded in the assumptions log (answer E). The remaining statements are true.

Question 6

You have just been hired to manage an engine design project. Two months into the project, the production manager wants to change the engine design. Who should approve the project change?

A. Check the change management plan
B. Project sponsor
C. Steering committee
D. Change control board

Answer 6

A. Check the change management plan

The change management plan should define who should approve project changes

Question 7

You are taking over an industrial project from a project manager who is retiring. The team is struggling to manage changes. Your main concern when handling the project changes should be to:

A. Control and track the changes
B. Protect the integrity of the project baselines
C. Ensure that the changes are either approved or rejected
D. Encourage beneficial project and organizational changes and discourage disadvantageous changes

Answer 7

D. Encourage beneficial project and organizational changes and discourage disadvantageous changes

All the available answers should be important concerns when handling project changes. Your main concern, however, should be to influence those changes, encouraging beneficial changes and discouraging disadvantageous changes.

Question 8

You are a customer’s project manager on an urban renewal project. You need to track down changes to specific product element. You should use the project’s:

A. Issue log
B. Change management system
C. Configuration management plan
D. Work authorization system

Answer 8

C. Configuration management plan

The configuration management plan defines formal and specific guidelines and tools to control product specific elements.

Question 9

You were assigned to a new project that is critical to a critical digital transformation program. You are considering whether your project should adopt a change control board. Which of the following statements regarding a change control board is correct? (Choose three.)

A. Some project changes should not be reviewed by the change control board
B. The change control board should approve major deliverables
C. The change control board role and responsibility is defined in the change management plan
D. The change control board should approve or reject change requests when required
E. The change control board should assess project variances and issue corrective actions as required

Answer 9

A. Some project changes should not be reviewed by the change control board
C. The change control board role and responsibility is defined in the change management plan
D. The change control board should approve or reject change requests when required

The change control board does not approve deliverables (answer B). The change control board does not monitor project variances (answer E). All other statements are correct.

Question 10

You are leading a project team that will develop a new application dedicated to the media industry. You are currently defining the change control approach. All of the following may be included in the
change management plan, EXCEPT:

A. Which project documents are subject to formal change control
B. Role of the change control board
C. A list of approved change requests
D. Procedure that enables an automatic approval of changes in case of emergency

Answer 10

C. A list of approved change requests

The change management plan includes the rules used to manage changes. Those rules can include procedures (answer D), responsibilities (answer B) and identify which project documents are subject to formal change control (answer A). Answer C is not correct because change requests should not be recorded in the change management plan. They can be recorded in the change log.

Question 11

Jennifer is managing her first hybrid project. She has just issued a change request to address a significant schedule variance. A change request can be issued to address:

A. Defect repairs
B. Corrective actions
C. Preventive actions
D. All of the above

Answer 11

D. All of the above

Change requests may address defect repair, corrective and preventive actions.

Question 12

Your company has been awarded a contract to build a shopping mall and you were formally assigned to lead the project team. You want to ensure that the project has the right governance structure.
Which of the following options can BEST describe the role of the change control board?

A. Approve or reject changes to project documents
B. Approve or reject changes to organizational policies and procedures
C. Approve or reject changes to work packages
D. Approve or reject project changes

Answer 12

D. Approve or reject project changes

A change control board is a formal board established to review and validate changes requests. Answers A and C are not correct because changes to project documents and work packages do not necessarily lead to change requests. Answer B is not correct because changes to policies and organization procedures are not manage within the project.

Question 13

You have just been put in charge of a large infrastructure development project. You are currently defining the change control approach. The project change control system should be used to manage changes to:

A. Deliverables
B. Project documents
C. Project performance baselines
D. All of the above

Answer 13

D. All of the above

The change control system can manage changes to deliverables, project documents and project performance baselines.

Question 14

You are working as a project manager in an assembly line automation project. Your company wants to improve the adopted change control practices. Which of the following statements are part of integrated change control process? (Choose three.)

A. Ignore changes that are not within the project scope
B. Manage changes to configuration elements
C. Perform a cost-benefit analysis to determine if the change is justifiable
D. Protect the integrity of project baselines throughout the change process
E. Ensure that updates to project documents are recorded as project changes

Answer 14

B. Manage changes to configuration elements
C. Perform a cost-benefit analysis to determine if the change is justifiable
D. Protect the integrity of project baselines throughout the change process

Question 15

Your sports arena construction project started 18 months ago and is now nearly complete. Senior manager requested a scope change that the team believes will not impact the project timeline and
budget. However, you are concerned because the project must be completed on schedule. What is the BEST thing to do?

A. Implement the change because it does not affect the project timeline and budget
B. Follow the change management plan
C. Inform the manager that the team cannot implement the change because the project is nearly complete
D. Ensure that the change is approved before implementing it

Answer 15

B. Follow the change management plan

Changes should be managed according to the change management plan (answer B). A thorough analysis of the change (answers A and D) may reveal that it can impact several project constraints (e.g., scope, schedule, costs, quality, resources and risks). Changes should be managed, even when the project is nearly complete (answer C).

Question 16

You are a project manager for an airline company. The customer has requested a change to the project’s product with a small change to the project schedule. How should you manage the change?

A. Implement the change and document it for future traceability
B. Issue a verbal change request
C. Approve the change
D. Issue a formal and written change

Answer 16

D. Issue a formal and written change

Every change request must be formally documented and go through the change management system.

Question 17

Sarah is a project manager on a large oil and gas project. In the last two months, the project has undergone significant changes. What should be Sarah’s main concern while managing changes?

A. Influence project changes
B. Ensure that changes are approved or rejected
C. Update documentation, reviewing the baselines, subsidiary plans or project documents in accordance with the approved changes
D. Identify alternatives that can minimize the impact of changes

Answer 17

A. Influence project changes

The most important role during change management is to influence changes.

Question 18

You are working as a project manager in an assembly line automation project. Your company wants to improve the adopted change control practices. You should be focused on improving all of the following practices, EXCEPT:

A. Engaging team members in identifying potential changes
B. Ensuring that changes are either approved or rejected
C. Avoiding changes
D. Identifying alternatives that can minimize the impact of changes

Answer 18

C. Avoiding changes

Responding to change instead of resisting it enables the project to incorporate value to the customer’s competitive advantage (answer C). The remaining statements are correct.

Question 19

A junior project manager is unable to distinguish which products are subject to formal change control and then keep control over these changes. What should you recommend?

A. Establish a change control board
B. Prepare a communication management plan
C. Define a clear scope statement
D. Setup a configuration management system

Answer 19

D. Setup a configuration management system

A configuration management system identifies the products subject to change control and provides formal guidance on how to manage changes.

Question 20

A new project was initiated to integrate the new CRM system with existing applications. The project adopted a configuration management system. All of the following options are part of configuration management, EXCEPT:

A. Identify the products’ configuration parts and document their characteristics
B. Maintain a copy of all product and components’ versions
C. Identify product development risks
D. Record the status of each product during product development

Answer 20

C. Identify product development risks

Product development risks are identified, along with all other risks, as part of risk identification. All other options are part of configuration management.

Question 21

You are managing a global project with resources from three different countries. Four months into a ten months software development project, the sponsor informed you that some of your project’s developers will soon be reassigned to a new critical project. What is the BEST course of action?

A. Submit a change request for approval
B. Accelerate the schedule by overlapping schedule activities
C. Acquire additional resources
D. Adjust the schedule and record the issue and its impact in the next status report

Answer 21

A. Submit a change request for approval

You should try to influence the potential change, showing its impact and suggesting alternatives (answer A). Accepting the change can impact the project’s risk (answer B), costs (answer C) or schedule (answer D).

Question 22

You have received a project from another project manager who left the company. Halfway through the development phase, the team is discussing how to manage the latest change request. Which of the following BEST describes the situation?

A. The project lacks a project management information system
B. The change control board is reviewing project changes
C. The project lacks a change management plan
D. The team is involved in project management decisions

Answer 22

C. The project lacks a change management plan

The change management plan establishes the adopted change management approach, including its procedures, tools, techniques, records, roles and responsibilities.

Question 23

Your company initiated a project to extend the current facilities. Three months into the project, the project management team has already processed more than twenty project changes. Which of the
following options is the LEAST likely cause of constant project changes?

A. The project charter has not been formally issued
B. The project does not have a change management plan
C. To avoid conflicts, the team did not analyze all stakeholders’ requirements
D. Stakeholders were not managed

Answer 23

B. The project does not have a change management plan

The absence of a change management plan may create some confusion when managing each change, but it does not lead to new changes (answer B). If the project charter is not approved, its ability to establish direction and prevent unnecessary changes is limited (answer A). Delaying requirements analysis may lead to future changes (answer C). Poor stakeholder management usually leads
to project changes (answer D).

Question 24

The customer has requested a scope change that can be implemented with no impact on the project schedule. You are also aware that implementing such change could greatly improve your relationship with the customer. What should be done NEXT?

A. Implement the change and update the project management plan
B. Analyze the impact of the change
C. Request an approval for the change
D. Implement the change and issue a change request to ensure traceability

Answer 24

B. Analyze the impact of the change

Once a change is identified, it should first be analyzed before it can be approved (answer C) or implemented (answers A and D).

Question 25

The project manager issued a change request to address a customer request. However, the customer is refusing to approve the change, claiming he does not agree with its schedule impact. The customer
is also insisting that the change is critical and that delaying its implementation can compromise the project’s purpose. What should the project manager do?

A. Only implement the change if there is enough time available
B. Do not implement the change
C. Implement the change but document the risk of schedule delay caused by the adopted change
D. Explain the importance of managing changes

Answer 25

D. Explain the importance of managing changes

Critical changes still habe to be analyzed and validated. The project manager’s role is to follow the right process, explaining in a pedagogical way the importance of such process.

Question 26

Your project has a history of frequent scope changes. You met with the project team to review the change control process. A team member made an incorrect statement about integrated change
control. Which one was it?

A. Updates to the project schedule must be formally managed
B. Team members can submit change requests
C. Change requests should be formal and written
D. Changes can occur in every project phase

Answer 26

A. Updates to the project schedule must be formally managed

Updates to the project schedule are not necessarily managed formally. The remaining statement are correct.

Question 27

You have just been put in charge of a large project that will build a hydropower station. You are currently defining the change control approach. All of the following are managed by the change management system, EXCEPT:

A. A corrective action with impact on the scope statement
B. A preventive action with impact on the project management plan but no impact on baselines
C. A risk register update, to reassess the probability of a previously identified risk
D. A change to the schedule management plan

Answer 27

C. A risk register update, to reassess the probability of a previously identified risk

The update to the risk register is the only option that updates a project document instead of the project management plan. Due to its dynamic nature, project documents are less subject to integrated change control than the project management plan.

Question 28

An agile team is developing a social media application. The team needs to maintain control over product components released incrementally. Which of the following would you recommend?

A. Adopt short releases
B. Implement a work authorization system
C. Adopt a configuration management system
D. Adopt a plan-driven approach to deliver the product in a single release

Answer 28

C. Adopt a configuration management system

A configuration management system provides formal guidance and tools to track and control specific project elements.

Question 29

Two weeks before the project scheduled finish date, one team member informs you that a key stakeholder is not happy and is requesting a product change. What should you do FIRST?

A. Issue a change request
B. Meet with the key stakeholder to fully understand the requested change
C. Finish the project before discussing future product improvements
D. Analyze the impact of the change

Answer 29

B. Meet with the key stakeholder to fully understand the requested change

Expectations should always be managed, even when the project is nearly over. The project manager should manage expectations following the problem-solving approach discussed in the human resource managment chapter. The project manager should identify the problem before looking for a solution.