Develop and Manage Team

Question 1

Deliverables have been completed and transitioned to the customer. Your main concern is to release team members with a positive sense of team achievement and to recognize the team members’ performance. In which team development stage is the team currently in?

A. Forming
B. Closing
C. Adjourning
D. Removing

Answer 1

C. Adjourning

Question 2

The new research and development project is using team members from two major companies and sixteen different countries. The project manager is worried about the ability of the team to collaborate remotely, as well as potential problems related to trust. Which of the following options would be of MOST help?

A. Colocation
B. Team-building activities
C. Ground rules
D. Recognition and rewards

Answer 2

B. Team-building activities

Team-building activities are developed to increase the team’s overall
performance, focusing on improving collaboration and levels of trust.

Question 3

You have been hired by an airline company to manage a service development project. The team has a total of 12 members, 8 members who work full time and 4 members who work part time. Every team will work from the same physical location. What is the main benefit of colocating project team members?

A. Reduces communications costs and improves collaboration
B. Improves resource allocation
C. Improves change control
D. Reduces conflict

Answer 3

A. Reduces communications costs and improves collaboration

The colocation technique concentrates team members in a single physical
space, facilitating communication and developing a sense of teamwork.

Question 4

You were asked to lead a project team that Will develop a vaccine. You are focused on improving the team’s overall performance. Which of the following activities may you perform to develop the team? (Choose three.)

A. Organize a kick-off meeting
B. Schedule milestone parties
C. Create a project logo
D. Rely on virtual teams
E. Establish rules of acceptable and unacceptable behavior

Answer 4

A. Organize a kick-off meeting
B. Schedule milestone parties
C. Create a project logo

Question 5

A new project was initiated to design a new laptop. During the project’s kick-off meeting, the project manager told the team members that they Will be involved in planning decisions. Which of the following statements regarding involving team members in the planning process is correct? (Choose three.)

A. An empowered team Will escalate fewer issues
B. It strengthens the team members’ commitment and secures their buy-in
C. Planning decisions Will be based on the objective judgement of a group of experts
D. Team members Will be able to execute the work without supervision
E. It improves estimates taking advantages of the team members’ previous experiences
F. It increases the time spent planning

Answer 5

A. An empowered team Will escalate fewer issues
B. It strengthens the team members’ commitment and secures their buy-in
E. It improves estimates taking advantages of the team members’ previous experiences

Question 6

One team member often disagrees with the project manager’s decisions. Whenever conflict arises, Barbara uses her legitimate authority as project manager to enforce her decision. Which conflict resolution technique is Barbara using?

A. Autocratic
B. Force
C. Mandating
D. Confronting

Answer 6

B. Force

In the force conflict resolution technique someone’s perspective is imposed on others.

Question 7

During a quality control meeting, two team members do not agree on the adopted inspection approach. The meeting degenerated and the discussions turned into distortions and accusations. How should you address the situation?

A. Ask each team member to speak one at a time, suggest an inspection approach and confirm that the team members agree with your suggestion
B. Interrupt the meeting, meet with each team member individually and ask them to find a solution that takes the other team member’s view into account
C. Remind the team members that conflict is not acceptable, provide them a reasonable time to make a decision and follow up the following day to confirm that the conflict is resolved
D. Acknowledge that the conflict has escalated to an unacceptable level and take disciplinary action

Answer 7

B. Interrupt the meeting, meet with each team member individually and ask them to find a solution that takes the other team member’s view into account

Project managers should facilitate conflict resolution by meeting with the
conflicting parties separately to listen to their concerns, acknowledging their
position but reminding them that the project should take precedence over
personal matters. They should then help team members to work together
towards a definitive conflict resolution instead oftrying to impose a conflict
resolution upon them (answer B).

Question 8

Your project team cannot seem to agree on how an activity should be performed. Which conflict resolution technique would engage team members in a positive, joint effort to reach a sustainable resolution that addresses the underlying root cause of the conflict?

A. Collaborate
B. Force or direct
C. Compromise or reconcile
D. Withdraw or avoid

Answer 8

A. Collaborate

The collaborate technique reaches a sustainable resolution that addresses the
underlying root cause of the conflict.

Question 9

While conducting a team exercise a foreign team member complained that the exercise is totally unacceptable in her country. What should the project manager do?

A. Report the team member to her manager
B. Excuse the team member from the exercise
C. Talk to the team member in private and explain the importance of team-building exercises
D. Direct the team member to proceed with the exercise because her attitude might compromise the team spirit

Answer 9

B. Excuse the team member from the exercise

Project leaders should help team members to develop and internalize
engagement rules that can avoid discrimination and maintain a respectful and
productive environment (answer B).

Question 10

You are leading a project team that is experiencing conflict issues. You are worried because the conflict is disturbing team members and impacting project performance. How should you proceed?

A. Minimize the importance of matters under conflict
B. Manage conflict promptly and privately, with a positive, collaborative approach
C. Engage every team member in finding a fair conflict resolution that the conflicting parties can accept
D. Quickly address the conflict situations ensuring that others accept your conflict resolution

Answer 10

B. Manage conflict promptly and privately, with a positive, collaborative approach

The project manager should engage the conflicting parties in a positive, joint
effort to reach a sustainable resolution that addresses the underlying root
cause of the conflict (answer B). The smooth (answer A), compromise (answer C)
and force (answer D) conflict resolution techniques do not address the
underlying root cause of the conflict.

Question 11

An agile team has been working on an e-commerce application for several months. During a sprint retrospective, team members are reviewing their boundaries of acceptable behaviors. Which of the following should the team update next?

A. Resource management plan
B. Ground rules
C. Team values
D. Operating guidelines

Answer 11

B. Ground rules

Ground rules establish boundaries of acceptable behaviors

Question 12

A major deliverable is due to be completed in one month. During performance testing, the team identified a major defect. The project manager scheduled a team meeting to determine how to address the issue. How should the project manager handle the meeting?

A. Ensure that every team member supports the adopted solution
B. Make an informed decision taking into account the team members’ opinions
C. Facilitate the meeting, maintain focus and remain neutral
D. Organize the meeting to ensure that the team remains productive

Answer 12

C. Facilitate the meeting, maintain focus and remain neutral

The project manager should use facilitation skills by helping team members to
focus on key topics and build consensus.

Question 13

Ongoing conflict is negatively impacting the work atmosphere and productivity of an agile team developing a smartphone application. During a daily standup event, two team member start shouting and pointing fingers at each other. How should the project manager approach the situation? (Choose two.)

A. Help the team to reach a definitive conflict resolution
B. Admonish the two team members privately
C. Coach the team on how to address internal conflict
D. Cancel the event and come to a solution that everyone is happy with
E. Calm everyone and proceed with the meeting

Answer 13

A. Help the team to reach a definitive conflict resolution
C. Coach the team on how to address internal conflict

Project managers working with agile teams should coach the team on how to
address conflict (answer C). If needed, the project manager may also help the
team to address specific conflict situations (answer A).

Question 14

Team members have attended training. How can you assess the training effectiveness? (Choose three)

A. Ask team members if they need more training
B. Hold informal conversations to capture the team members’ thoughts
C. Ask the team leaders how team members feel about the training
D. Conduct a survey to collect the team members’ feedback
E. Observing the team members’ performance in the workplace

Answer 14

B. Hold informal conversations to capture the team members’ thoughts
D. Conduct a survey to collect the team members’ feedback
E. Observing the team members’ performance in the workplace

The training effectiveness may be assessed by informal conversations (answer
B), post-training assessments (answer D) and by observing their performance in
the workplace upon course completion (answer E).

Question 15

A team member provided a deliverable with a number of defects. You met with the team member Who says that the work is too complex. How should you proceed? (Choose two.)

A. Ask the team to help the team member to overcome any future impediment
B. Identify gaps in the team member’s skills set and provide coaching and training opportunities
C. Work with senior management to find a suitable replacement
D. Organize informal team events to share information that can improve the team member’s performance
E. Follow up to ensure that the team member improves performance

Answer 15

B. Identify gaps in the team member’s skills set and provide coaching and training opportunities
E. Follow up to ensure that the team member improves performance

Question 16

Martha wants to approach a conflict among team members by maintaining an open atmosphere where different opinions can be discussed and combined. Which conflict resolution is Martha adopting?

A. Avoid
B. Force
C. Smooth
D. Problem-solve

Answer 16

D. Problem-solve

In the problem solve technique, the conflict situation is managed as a problem.
Throughout the process, team members should maintain an open atmosphere
where different opinions can be discussed and combined.

Question 17

During the last two months, several team members chose to leave the project. You are also concerned about symptoms of low motivation and low team performance. As project manager, what is your BEST approach for the problem?

A. Negotiate additional resources with functional managers and perform team review meetings more often
B. Implement a recognition and rewards system
C. Improve team performance by placing more pressure on each team member
D. Review the communications management plan

Answer 17

B. Implement a recognition and rewards system

A recognition and rewards system establishes a clear relationship between
individual performance and reward and thereby increasing motivation and
improving individual and team performance. The other options would not be
able to deal with a generalized motivation and performance problem.

Question 18

The team has been showing consistent symptoms of low motivation. To deal with this problem, the project manager should focus on the:

A. Resource histogram
B. Responsibility assignment matrix
C. Recognition and rewards system
D. Project schedule

Answer 18

C. Recognition and rewards system

The purpose of a recognition and rewards system is to establish a clear
relationship between individual performance and reward and thereby increase
motivation.

Question 19

Ground rules establish boundaries of acceptable behaviors during the project. Who should enforce those rules?

A. Sponsor
B. Functional managers
C. Team members
D. Project manager

Answer 19

C. Team members

Ground rules should be enforced by the team.

Question 20

The new data warehouse development project is relying on a remote agile team working from Six different countries. The project manager is worried about the ability of the team to collaborate remotely. Team members should be able to quickly engage in conversations with each other throughout the day and workstations must remain visible. Which of the following practices would you recommend?

A. Adopt information radiators
B. Pair remote team members
C. Adopt fishbowl windows
D. Schedule daily standups using on-demand video conferencing tools

Answer 20

C. Adopt fishbowl windows

A fishbowl window is an ongoing video conferencing link that enables remote
team members to see each other and collaborate. Dispersed team members
can easily engage in conversations with each other throughout the day and
share information via online Kanban boards.

Question 21

On a aircraft repair project, the project manager is reminding the team members that a compensation will be awarded if an important deadline is met. What type of authority is the project manager using?

A. Sponsor
B. Reward
C. Legitimate
D. Coercive

Answer 21

B. Reward

The reward authority is based on the ability to reward.

Question 22

Two key users from your system development project are unhappy claiming that the product is unfit for purpose. You are working hard to listen to their concerns and understand their emotions, and to adapt your communication style and body language to create a positive atmosphere. In which of the following are you relying on?

A. Communication skills
B. Emotional intelligence
C. Conflict management skills
D. Meeting management skills

Answer 22

B. Emotional intelligence

Emotional intelligence describes individuals’ ability to understand their own
emotions and recognize how those feelings are perceived and impact those
around them. Emotional intelligence also describes the ability to tailor those
emotions to the context to indirectly influence, motivate and energize others
(answer B).

Question 23

After attending a project management course, Thomas argued that the manager’s perception of what motivates employees will determine the manager’s adopted management style. Some managers assume that employees are not motivated and cannot be trusted to do their work properly without supervision. Other managers assume that employees are ambitious and self-motivated. Which motivation theory is Thomas describing?

A. Herzberg’s theory
B. McGregor’s Theory
C. David McClelland’s theory
D. Maslow’s Hierarchy of needs

Answer 23

B. McGregor’s Theory

McGregor stated that the manager’s perception of what motivates employees
Will determine the manager’s adopted management style.

Question 24

Anna is recognized as a top professional in your organization. The supervisors of her last projects recognized that she had a huge contribution to project success. You have just been assigned to manage an office refurbishment project and Anna was assigned as a full-time team member. During the first face-to-face meeting with Anna, you learn that she is requesting an improvement her compensation package. Which base of authority is Anna using?

A. Expert
B. Formal
C. Reward
D. Penalty

Answer 24

A. Expert

She is using the authority based on her personal knowledge, skill or expertise.

Question 25

You are managing an international agile project with a virtual team working remotely from three different countries. You are concerned that team members working remotely may not develop a sense of team and may be less likely to engage in team discussions because they do not communicate face to face. How should you proceed?

A. Adopt a hybrid approach that instead of an agile approach
B. Colocate the team in a single physical space
C. Rely on software that enables remote team members to see each other and collaborate
D. Define clear responsibilities

Answer 25

C. Rely on software that enables remote team members to see each other and collaborate

Fishbowl windows enable remote team members to see each other and
collaborate.

Question 26

Early into a navigational software development project, the team members are starting to feel the pressure of working together. The atmosphere is tense as team members seem to be competing with each other regarding how the work should be done and Who should do it. In which team development stage is the team currently in?

A. Forming
B. Storming
C. Norming
D. Conflict

Answer 26

B. Storming

The first frictions and conflicts arise in the storming team development stage,
as team members start working together.

Question 27

A global advertising company is using scrum to roll out a process-improvement initiative to other countries. The company assembled an agile team that Will be working in timeboxed sprints. During the second sprint, one team member is unable to complete a task because he is unable to reach the product owner. How should the team member proceed?

A. Escalate the issue to the project sponsor
B. Record the issue in the project issue log
C. Raise an impediment in the daily scrum
D. Record the impediment in the task board

Answer 27

C. Raise an impediment in the daily scrum

The daily standup enables team members to share information about any
impediment that can negatively impact progress.

Question 28

You want to improve the team motivation level. One manager suggested that you should consider the Herzberg motivation theory. Which of the following is an example of a Herzberg’s hygiene factor?

A. Work environment
B. Self-fulfillment
C. Performance recognition
D. Prerequisite

Answer 28

A. Work environment

Hygiene factors may destroy motivation if they are not met, but cannot increase
motivation. Poor work environment can be an example of an hygiene factor.

Question 29

During the last three months, team members have been working in poor conditions and their dissatisfaction is already compromising their performance. The team’s lack of motivation is best explained by:

A. McClelland’s theory of needs
B. Herzberg’s hygiene factors
C. Maslow’s hierarchy of needs
D. McGregor’s theory X

Answer 29

B. Herzberg’s hygiene factors

Hygiene factors, such as poor working condition, Will compromise motivation if
they are absent.

Question 30

Whenever conflict arises, the project manager helps the team to reach a consensus through open discussions where the different perspectives may be shared. Which conflict resolution technique is the project manager using?

A. Consensus management
B. Compromise
C. Problem solve
D. Smooth

Answer 30

C. Problem solve

Problem solve is a conflict resolution technique in which parties engage in a
positive, joint effort to reach a sustainable resolution that addresses the
underlying root cause of the conflict and is beneficial to all parties.

Question 31

You are focused on improving the team’s overall performance. What is the best course of action?

A. Using communication technology to improve the team performance and acquiring the right physical resources
B. Using motivation skills to stimulate team members to pursue project objectives and managing staff changes
C. Creating a project logo to promote a sense ofteam and updating the issue log with team-related issues
D. Identifying the team’s strengths and weaknesses and determining the actions required to close performance gaps

Answer 31

D. Identifying the team’s strengths and weaknesses and determining the actions required to close performance gaps

Identifying the team’s strengths and weaknesses and determining the actions
required to close performance gaps are part of a team performance
assessment (answer D). Acquiring physical resources (answer A), managing staff
changes (answer B) and updating the issue log with team-related issues (answer
C) are not part of the team development process.

Question 32

At the end of the design phase, the team completed a long lessons learned exercise. It became clear that conflict was impacting the team’s effectiveness. How should the project manager address conflict?

A. Conflict should be avoided because it negatively impacts productivity
B. Conflict should be promoted because it enables an intense exchange of ideas
C. Conflict should be influenced to ensure that there is consensus after the conflict
D. Conflict should be contained to ensure that it does not damage the team’s ability to work collaboratively

Answer 32

D. Conflict should be contained to ensure that it does not damage the team’s ability to work collaboratively

Conflict is an integral part of any project but it must be contained.

Question 33

In the last few months, one team member has repeatedly underperformed. What should the project manager do?

A. Coach the team leader on how to improve the team member’s performance and ensure that the team member understands that performance must improve
B. Discuss the issue with the team member and report the issue to senior management
C. Reduce the team member work load
D. Look for a replacement

Answer 33

A. Coach the team leader on how to improve the team member’s performance and ensure that the team member understands that performance must improve

The problem can no longer be managed exclusively with the the team member,
because the team member has repeatedly underperformed. The project
manager should help the team leader to find a sustainable solution.

Question 34

An agile team is working in 4-week sprints to implement a new ticketing system. Team members are working together towards their goals with little supervision. The levels of engagement, accountability and teamwork are high. In which team development stage is the team currently in?

A. Storming
B. Norming
C. Performing
D. Boosting

Answer 34

C. Performing

Bruce Tuckman’s five development stages are forming, storming, norming,
performing and adjourning. The team reaches its performance peak in the
performing stage of team development.

Question 35

In the last two months, the project has been experiencing team performance issues. You want to share decision-making authority with the team members to avoid future issues. How should you proceed? (Choose two.)

A. Empower team members to make the decisions that can avoid performance issues
B. Define clear key performance targets and urge everyone to meet those targets
C. Ask the team to nominate a representative who will meet with you regularly to address potential or actual performance issues
D. Monitor the team closely to ensure that your decisions take the team members’ concerns into account
E. Meet with the team members’ regularly and encourage them to express their concerns

Answer 35

A. Empower team members to make the decisions that can avoid performance issues
E. Meet with the team members’ regularly and encourage them to express their concerns

Project managers may empower team members by delegating authority
(answer A) and by sharing decisions (answer E).

Question 36

Two team members are collectively working in one single item from different locations. Which collaboration technique are the team members’ relying on:

A. Distributed collaboration
B. Virtual colocation
C. Remote pairing
D. Swarming

Answer 36

C. Remote pairing

Remote pairing is a collaboration technique in which two team members
collectively work in one single item from different locations.

Question 37

A project manager has just been allocated to an ongoing project replacing a project manager that left the company. Which form of power can be of MOST help to the new project manager?

A. Referent
B. Coercive
C. Legitimate
D. Technical

Answer 37

C. Legitimate

At the beginning of the project, or when the project manager is only assigned at
advanced project stages, legitimate power is particularly important, because the
project manager needs immediate authority and there is no time to develop
and consolidate other types of power.

Question 38

You are leading a project team that is experiencing conflict issues. You are worried because the conflict is disturbing team members and impacting project performance. Which of the following are pontential conflict resolution technique? (Choose three.)

A. Formal
B. Accommodate
C. Withdraw
D. Collaborate
E. Eliminate

Answer 38

B. Accommodate
C. Withdraw
D. Collaborate

Question 39

Emily is an experienced project manager Who has just been assigned to her first agile project. She will be leading a high performing team that has been working together for several sprints. Which of the following options should be her main concern when supporting the agile project team? (Choose two.)

A. Motivating team members
B. Managing team performance
C. Handling conflict
D. Ensuring that the team has the set of right skills and knowledge
E. Assigning responsibilities

Answer 39

A. Motivating team members
D. Ensuring that the team has the set of right skills and knowledge

Question 40

You were asked to lead a project team that Will develop a vaccine. You are focused on improving the team’s overall performance. During the kick-off meeting, a team member made an incorrect statement about team development. Which one was it?

A. Team development should start early in the project
B. Colocating the project team facilitates team development
C. Pre-assignment is used as a team development tool
D. Ground rules are used as a team development tool

Answer 40

C. Pre-assignment is used as a team development tool

Pre-assignment is used as an acquire resources tool. All other statements are
correct.

Question 41

Timothy was put in charge of an accounting project. Timothy is recognized for his charisma and integrity. Which of the following sources of authority is more related to Timothy’s personality?

A. Cohesive
B. Legitimate
C. Reward
D. Referent

Answer 41

D. Referent

Referent authority is based on an authority not formally assigned, but that
exists indirectly due to other factors such as personality.

Question 42

You were asked to lead an experienced agile team. You want to ensure that the team maintains high-levels of performance. Which of the following options should be your main concern when supporting the team? (Choose two.)

A. Promote group discussions
B. Facilitate agile events
C. Remove impediments
D. Ensure that the team is working on the most important items
E. Ensure that the team adopts the right development standards

Answer 42

A. Promote group discussions
C. Remove impediments

Question 43

You are trying to improve the performance of individual team members. Which of the following tools is your BEST option?

A. Fringe benefits
B. Colocation
C. Arbitration
D. Perquisites

Answer 43

D. Perquisites

Perquisites are special compensation given to some employees for their
outstanding performance.

Question 44

Project managers should lead and manage the project team. Which of the following statements is correct?

A. As a manager, you should influence and inspire team members
B. As a leader, you should outline and communicate the project vision
C. As a leader, you should oversee team performance and provide performance feedback
D. As a manager, you should model the behavior to set an example to others

Answer 44

B. As a leader, you should outline and communicate the project vision

Leading the project team may require outlining and communicating the project
vision (answer B), influencing and inspiring team members (answer A) and
modeling the behavior to set an example to others (answer D). Managing the
project team may require overseeing and measuring team performance
(answer C).

Question 45

In a scope control meeting, the customer is insisting that a new feature should be added to the product without reviewing the project schedule and budget. Under pressure from the customer, the project manager decided to postpone the meeting. Which conflict resolution technique is the project manager using?

A. Withdraw
B. Accommodation
C. Compromise
D. Problem solve

Answer 45

A. Withdraw

The project manager chose to remove himself from the conflict situation. He
adopted a withdraw conflict resolution technique.

Question 46

After completing the work breakdown structure, the activity list and the network diagram, the project manager estimated activity durations. What has he done wrong?

A. Forgot to level the resources
B. Did not optimized the project schedule
C. Did not involve the project team
D. Forgot to analyze the overall schedule risk

Answer 46

C. Did not involve the project team

Involving team members in activity estimating would have increased the team
member’s engagement.

Question 47

Your surface mining project is currently facing two issues. The team is unable to install the mineral processing plant as schedule because the team has not requested the necessary authorization and the service buildings construction is late because the team does not have enough resources. Which issue should be addressed first?

A. Address the authorization issue first because it is blocking the team
B. Address the authorization issue first because it is simpler
C. Address the resources issue first because it is slowing down the team performance
D. Address the resources issue first because you can address it yourself without engaging third parties

Answer 47

A. Address the authorization issue first because it is blocking the team

Issues taht can block performance should be addressed first.

Question 48

One manager often asks for the team’s opinion and stresses the importance of their involvement in project decisions. The manager is following which motivational theory?

A. Maslow theory
B. McGregor’s Y theory
C. Expectancy theory
D. McGregor’s X Theory

Answer 48

B. McGregor’s Y theory

McGregor Y managers assume that people are ambitious, self-motivated and
exercise self-control and therefore should be involved on decisions and have
some autonomy.

Question 49

A friend of yours argued that people may be motivated by three different types of needs, and they should be managed according to their predominant need. Which motivational theory is your friend referring to?

A. David McClelland theory of needs
B. McGregor theory of X and Y
C. Herzberg theory
D. Maslow’s hierarchy of needs

Answer 49

A. David McClelland theory of needs

David McClelland’s theory of needs states that people are motivated by the
need to fulfill three basic human needs: the needs for affiliation, achievement
and power.

Question 50

You are a project manager on an international project. The team established a common understanding of how the team will operate and behave. How can you demonstrate that you support this understanding and expect team members to adhere to it?

A. Assign a team member to monitor any violation to the adopted rules
B. Enforce the agreement by monitoring behaviors and addressing any violation to the adopted rules
C. Consistently communicate the adopted rules to team members
D. Adhere strictly to the adopted rules to model the expected behaviors

Answer 50

D. Adhere strictly to the adopted rules to model the expected behaviors

Project leaders should be particularly concerned with modeling the expected
behaviors by strictly adhering to the ground rules to encourage others to do the
same (answer D).

Question 51

You have been hired by an insurance company that adopts a matrix structure. You want to enhance team’s performance by improving working relationships, collaboration and feelings of trust. Which of the following is the LEAST common team development constraint on a matrix organization?

A. Team members work from different locations
B. Unstable resource allocation
C. Team members report to two bosses
D. Team members may not have a home once the project is over

Answer 51

D. Team members may not have a home once the project is over

Team members not having a home at the end ofthe project is typical of a
projectized organization.

Question 52

Two team members are constantly disagreeing on how work should be done. The project manager does not directly confront them nor encourages them to resolve the conflict. Instead, the project manager minimizes the importance of what is under conflict and tries to maintain a comfortable environment. Which conflict resolution technique is the project manager using?

A. Compromise
B. Smooth
C. Laissez faire
D. Collaborate

Answer 52

B. Smooth

The smooth technique is concerned with maintaining a comfortable
environment instead of seeking a conflict resolution.

Question 53

Emma was assigned to her first project. From the very start of the project, she regularly told team members exactly what they should do. Which leadership style is Emma adopting?

A. Force
B. Autocratic
C. Formal
D. Egocentric

Answer 53

B. Autocratic

An autocratic leader takes decisions with little inpur from team members.

Question 54

A popular team development model, put forward by Bruce Tuckman’s, suggested several development stages. What are these stages?

A. Collaborating, forcing, smoothing, compromising and withdrawing
B. Building, developing, delegating and performing
C. Planning, storming, developing, performing and adjourning
D. Forming, storming, norming, performing and adjourning

Answer 54

D. Forming, storming, norming, performing and adjourning

Question 55

During a quality control inspection, a team member provided a deliverable with a number of defects. How should you proceed?

A. Meet with the team member and his functional managerto discuss the issue
B. Ask the team member to correct the deliverable
C. Meet with the team member to discuss the issue
D. Correct the deliverable and perform a quality audit on the team member’s work

Answer 55

C. Meet with the team member to discuss the issue

Discussing the issue with the team member might clarify if there are mistakes in
the report and define the most appropriate solution. The existence of mistakes
is not enough reason to involve management (answer A). The deliverable
should be corrected by the team member (answer B). The project manager
must understand the problem before defining a solution (answer D).

Question 56

Servant leadership is becoming increasingly popular, particularly in agile environments. Which of the following BEST express the servant leadership style? (Choose three.)

A. Enabling the team to collaboratively make decisions under the advice of subject matter experts
B. Listening to the team members’ viewpoints before making a decision
C. Defining high standards and pushing for better results
D. Fostering a collaborative, respectful and productive project environment
E. Coaching and mentoring the team

Answer 56

A. Enabling the team to collaboratively make decisions under the advice of subject matter experts
D. Fostering a collaborative, respectful and productive project environment
E. Coaching and mentoring the team

Question 57

You want to improve the team motivation leve’. A friend ofyours argued that the most basic level of needs must be addressed before an employee’s attention can be redirected to fulfill more sophisticated needs. Which motivation theory is your friend describing?

A. Herzberg hygiene theory
B. Maslow’s hierarchy of needs
C. McClelland’s theory of needs
D. Expectancy Theory

Answer 57

B. Maslow’s hierarchy of needs

Question 58

You are leading a project team to manufacture new electronic equipment. Several team members have recently handed in their resignation. There are also multiple signs of lack of motivation, absenteeism and low productivity. What is the BEST action to take?

A. Recruit additional team members and schedule regular team performance assessments
B. Review the project recognition plan
C. Monitor team performance more closely
D. Issue a team charter with clear boundaries of acceptable behaviors

Answer 58

B. Review the project recognition plan

The project recognition plan is focused on improving motivation levels and
team performance by maintaining a clear link between the team members’
performance and rewards.

Question 59

Which of the following sources of authority would BEST suit a project manager in a matrix organization?

A. Reward
B. Coercive
C. Legitimate
D. Referent

Answer 59

A. Reward

The reward type of power is usually preferred to other types of authority,
because it is more aligned with the team’s interests and it tends to have more
sustainable impact.

Question 60

You are leading a railroad infrastructure project that is nearly complete. A team member missed a critical scope validation meeting without providing an advance notice. What is the BEST thing to do?

A. Formally report the issue
B. Meet with the team member and his manager to discuss the issue
C. Meet with the team member to discuss the issue
D. Admonish the team member privately and promptly

Answer 60

C. Meet with the team member to discuss the issue

You should handle team-related issues with subtle feedback, training and
coaching. Together with the team member, you should understand the reasons
for the issue and seek a solution.

Question 61

You are managing a critical project that Will expand the IT infrastructure. You managed to convince senior management that the project should adopt a recognition plan. How can a recognition and rewards system improve project management?

A. Defines clear team performance targets
B. Selects the best resources for the project
C. Establishes a clear link between team members’ performance and reward
D. Plans the actions required to close performance gaps

Answer 61

C. Establishes a clear link between team members’ performance and reward

The purpose of a recognition and rewards system is to establish a clear
relationship between individual performance and reward and thereby increase
motivation and performance.

Question 62

You want to ensure that team members have the knowledge and skills required to complete the project. You collected the team training requirements, options and approach. Where should you record this information?

A. Training plan
B. Resource histogram
C. Training calendar
D. Organization charts

Answer 62

A. Training plan

Training needs should be documented on the training plan.

Question 63

During a sprint retrospective, one team member complained that the daily standup meeting was ineffective because there was a dominant speaker in the group. Another team member complained that the daily standup discussions have become toxic because personal viewpoints were constantly under attack. How should the project manager address the situation?

A. Organize conflict management training
B. Encourage the team to revisit the adopted ground rules
C. Communicate clear meeting management guidelines
D. Ensure that the team completes the daily standup within the timebox and adopt implement strict communication guidelines

Answer 63

B. Encourage the team to revisit the adopted ground rules

Team members should establish their own boundaries of acceptable behaviors
during the project.

Question 64

The project manager is providing constructive feedback to team members and establishing improvement objectives. The project manager is ___________.

A. Acting as a servant leader
B. Recognizing the team performance
C. Conducting team performance assessments
D. Conducting project performance appraisals

Answer 64

C. Conducting team performance assessments

A team performance assessment is a formal or informal evaluation of the
team’s performance, identifying its strengths, uncovering areas for
improvements and planning the actions required to close performance gaps
(answer D).

Question 65

You are managing an international project with a virtual team working remotely from three different countries. You are concerned that team members working remotely may not develop a sense of team and may be less likely to engage in team discussions because they do not communicate face to face. How should you proceed? (Choose three.)

A. Ask team managers to get to know their teams’ needs, expectations, strengths and weaknesses
B. Create opportunities for the team to meet in person
C. Travel to meet team members at their work location
D. Organize a virtual kickoff meeting with the whole team
E. Ask team managers to record their teams’ needs and then organize a virtual meeting with the team managers to consolidate the information

Answer 65

B. Create opportunities for the team to meet in person
C. Travel to meet team members at their work location
D. Organize a virtual kickoff meeting with the whole team

Project managers may create opportunities for the team to meet in person
(answer B), travel to meet team leaders or team members at their work location
(answer C) and arrange a virtual kickoff meeting (answer D).

Question 66

During a scope definition meeting, two stakeholders are having a heated argument about a project deliverable. Your key concern is to find a long term resolution for the conflict. Which of the following is you BEST option?

A. Compromise
B. Consensus
C. Collaborate
D. Withdraw

Answer 66

C. Collaborate

Collaboration is usually considered to be the best conflict resolution technique,
promoting long-lasting resolutions in which all stakeholders win.

Question 67

Two team members are constantly disagreeing on how work should be done. The project manager does not directly confront them nor encourages them to resolve the conflict. Instead, the project manager deliberately ignores the situation, relying on the team members to find a resolution on their own. Which conflict resolution technique is the project manager using?

A. Laissez faire
B. Compromise
C. Smooth
D. Avoid

Answer 67

D. Avoid

The project manager chose not to address the conflict.

Question 68

You want to improve the team motivation leve’. One manager suggested that you should consider applying the Maslow’s hierarchy of needs theory. The Maslow’s hierarchy of needs motivation theory includes all of the following, EXCEPT:

A. Safety
B. Hygiene
C. Love and belonging
D. Self-actualization

Answer 68

B. Hygiene

The steps of Maslow’s pyramid are physiological, safety, love and belonging,
esteem and self-actualization.

Question 69

You have been hired by an airline company to manage a service development project. Because the company is a weak matrix organization, you are expecting that the project team development will be:

A. Constrained by loyalty conflicts and unclear priorities
B. Simple because staff can be shared among different projects
C. Challenging because the project management office Will manage resource assignments
D. Simple because you can establish a project recognition and rewards system

Answer 69

A. Constrained by loyalty conflicts and unclear priorities

Resources in matrix organizations are shared across different projects and
operational initiatives. Team development may, therefore, be constrained by
loyalty conflicts and unclear priorities (answer A). Sharing resources increases
the team development complexity (answer B). The project management office
does not manage resource assignments (answer C). Project managers in a weak
matrix organization do not manage the project’s recognition and rewards
system (answer D).

Question 70

Jennifer is leading a virtual team that is using scrum to implement a self-service application. Jennifer is concerned with the team’s ability to hold the scrum events. Which of the following is the BEST approach to address the situation?

A. Help the team to select the most effective virtual collaboration tools
B. Escalate the issue to the project sponsor
C. Quickly implement reputable tools for agile virtual teams
D. Switch to an agile framework that does not require collaboration

Answer 70

A. Help the team to select the most effective virtual collaboration tools

The project manager should help the team members to address impediments.

Question 71

Team performance assessments play an important role in team performance. What is the best way for a project manager to evaluate and support the team’s effectiveness? (Choose three.)

A. Maintain constant communication with team leaders to ensure that team performance is understood
B. Identify the skills and competencies that require improvement
C. Rely on meaningful and valuable key performance indicators
D. Request frequent status reports
E. Take into consideration that existing impediments can impact the team members’ performance

Answer 71

B. Identify the skills and competencies that require improvement
C. Rely on meaningful and valuable key performance indicators
E. Take into consideration that existing impediments can impact the team members’ performance

The project manager should rely on meaningful and valuable key performance
indicators (answer C) to assess the team performance, but take into
consideration the issues that may impact the team members’ performance (E).
The team performance assessment should identify the skills and competencies
that require improvement (answer B).

Question 72

You are leading an agile team that is implementing a logistics information system. You are focused on improving the team’s overall performance. In which of the following activities should you be focusing on? (Choose three.)

A. Improve team knowledge and skills
B. Improve levels of engagement, trust and motivation
C. Negotiate the best resources for the project
D. Ensure that you have enough authority to manage the team
E. Influence team behaviors

Answer 72

A. Improve team knowledge and skills
B. Improve levels of engagement, trust and motivation
E. Influence team behaviors

Question 73

A team member has been repeatedly missing deadlines. To deal with this matter, you should meet with:

A. The team member’s functional manager
B. The team member and the rest of the team
C. The team member and his manager
D. The team member

Answer 73

C. The team member and his manager

When a team member repeatedly underperforms, the problem can no longer
be managed between the project manager and the team member. The project
manager should speak with the team member and with the team member’s
manager simultaneously.