LESSON 2 FINALS

Question 1

means begins with understanding that
there is a difference between a group and team.

Answer 1

Developing a team

Question 2

involves getting each staff member to feel a
sense of belonging and ownership in what they are doing as
a team

Answer 2

Team building

Question 3

is very common today was a team
service system which requires commitment by all teams to success of
the whole rather than just the portion.

Answer 3

Th philosophy of service

Question 4

made the concepts of self interest, mutual
support, sense of duty, and common values real and very connected
to the individual’s and team’s success.

Answer 4

The service system

Question 5

s defined as as the ability to perceive something not actually
visible or to see the future or what could be the desired goal.

Answer 5

Vision

Question 6

A mission describes the way things should be. T or F

Answer 6

FALSE (VISION)

Question 7

Mission statements are not Visions, T or F

Answer 7

TRUE

Question 8

is defined as the commitment of an individual to an idea or
course of action.

Answer 8

Buy-in

Question 9

Consists of leading
team discussions and group processes so that
individuals learn and team members feel that the
experience is positive and worthwhile.

Answer 9

Team facilitator or team leader

Question 10

Attributes of effective teams

Answer 10

• Shared commitment
• Shared leadership
• Shared management

Question 11

The process of enabling people do
what they have been trained for and
are qualified to do.

Answer 11

Empowerment