lecture 3

Question 1

emotions

Answer 1

caused by specific event, brief, specific, distinct facial expression, action oriented

Question 2

moods

Answer 2

cause unclear, longer, general two dimensions, cognitive in nature

Question 3

basic emotions

Answer 3

happiness- sadness- fear- anger- suprise- disgust

Question 4

problems in identifying facial emotions

Answer 4

some emotions are to complex to be represented

Question 5

display rules

Answer 5

cultures differ in norms of emotional expression -> in japan they laugh at sad movies

Question 6

negatively bias

Answer 6

negative events have a stronger impact on moos

Question 7

affecive events theory

Answer 7

work events -> affective reactions-> work attitudes and Job performance

Question 8

emotional labour:

Answer 8

act of managing emotions ant work

Question 9

surface acting

Answer 9

fake emotion while feeling another emotion

Question 10

deep actinh

Answer 10

change you true emotion

Question 11

emotional dissonance

Answer 11

felt vs displayed emotions, surface acting leads more to burnouts

Question 12

emotional intelligence

Answer 12

ability to percieve emotions in self and others, understand te meaning of these emotions, regulate ones emotions accordingly