lecture 2 Flashcards
attitudes
evaluation about objects, poeple and events
cognitive
evaluation, discription or belief
behavioral
action -> turnover
affective
feeling ->dislike supervisor
cognitive dissonance theory
attitude is not behavior -> Change attitude
hawthorne studies
suggested link between job satisfaction and performance But found productivity increased regardless of improved light but because of atttention
hawthorne effect
employees will perform better when they feel singled out for special attention
job satisfaction
appraisal or evaluation of ones job -> cognitive
overall satisfaction
single overall evaluative rating of the job, face scale
facet satisfaction
info related to specific elements of job satisfaction, job descriptive index
pay and job satisfaction
small effect, but larger positive effect at low pay level
social job conditions which have a positive correlation with job satisfaction
interdepence- feedback- social support- conflict
task job conditions which have a positive correlation with job satisfaction
autonomy- variety- significance- identity
managers misperception
managers tend to overestimate employees satisfaction-> want to believe they are doing a good job
work engagement
positive, fulfilling, work-related state of mind that is characterized by vigor, dedication and absortion
