Lecture 12: Employee well-being

Question 1

Work stress

Answer 1

Overarching term of the process of stressors leading to strain

Question 2

Stressors

Answer 2

All aspects of our job that have any type of negative consequence on us

Question 3

Strain

Answer 3

Negative consequences of work stressors

Question 4

Eustress

Answer 4

Positive amount of stress

Question 5

Distress

Answer 5

Negative amount of stress

Question 6

Type A personality

Answer 6

People who always seemed to be rushed/impatient/multitasking/ achievement oriented –> experience more stress

Question 7

Type B personality

Answer 7

Laid back/ not taking things to serious/ make things relative

Question 8

Pessimist

Answer 8

People who see things more negatively –> experience more stress

Question 9

Neuroticism and stress

Answer 9

People who are neurotic experience more stress

Question 10

Sources of stress

Answer 10

• Personal stressors
• Occupational stressors; work-related factors that can make people feel stressed
• Physical stressors; conditions in which people have to work
• Work schedule
• Technostress; technology related stress (new type)

Question 11

The curvilinear relationship

Answer 11

Too little stress is bad for perfance, moderate amounts of stress can be good for performance and too much stress is also bad for performance

Question 12

Transactional theory of stress and coping

Answer 12

• First appraisal (interpretation of the stressors ->
• Second appraisal( analysis of available resources –>
• Stress –>
• Coping (overcoming of stress) –>
• Reappraisal (pacing and learning)

Question 13

Aggression

Answer 13

General term for all types of mistreatment in the workplace

Question 14

Incivility

Answer 14

Mild and ambiguous type of aggression, not being friendly

Question 15

Ostracism

Answer 15

Excluding someone from work activities/ ignoring someone

Question 16

Harassment

Answer 16

Mostly refers to sexual harassment and gender harassment (makes people feel bad about their gender)

Question 17

Bullying

Answer 17

Takes a long time and repeatedly, targeted to one person with a clear purpose to make that person feel bad

Question 18

Bystander interventions

Answer 18

• When bystanders do nothing, signals the perpetrator that this behaviour is normal, giving him power
• When bystanders intervene this gives a message that this type of behaviour will not be tolerated, perpetrator will conform with group norms after a while