Lecture 11: Employee satisfaction and commitment

Question 1

Individual differences in job satisfaction

Answer 1

• Consistency across jobs: certain types of people will generally be more satisfied
• Consistency across time
• Relationship job satisfaction and life satisfaction: happy in you life, means happy in you job

Question 2

People who are more satisfied…

Answer 2

• are peope who have a good self-esteem
• have the feeling that they can reach goals (self-efficacy)
• have an internal locus of control (responsible for own changes)
• are optimistic/ have positive affectivity

Question 3

Job enlargement

Answer 3

Adding tasks to an existing job (horizontal movement)

Question 4

Job enrichment

Answer 4

Adding a new layer to the job (vertical movement)

Question 5

Counterproductive workplace behaviour (CWB)

Answer 5

All behaviours that go against the organisational goals and are harming for the organisation

Question 6

Examples of CWB

Answer 6

• Interpersonal deviance (aggression, bullying, gossiping)
• Organisational deviance
  –> Property deviance (theft, sabotage)
  –> Production deviance (working poorly)
  –> Work withdrawal (absenteeism and turnover)

Question 7

Psychological contract

Answer 7

A set of implicit or explicit agreements between two parties, based on prior experience, expectations and promises

Question 8

Psychological contract breach

Answer 8

Unmet promises can lead to employee dissatisfaction and CWB to set the balance straight (equity theory)