How to complain about a hotel service Flashcards

1
Q

May I speak with the manager?

A

Boleh saya cakap dengan pengurus/manager?

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2
Q

Boleh saya cakap dengan pengurus/manager?

A

May I speak with the manager?

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3
Q

I want to speak with the manager now.

A

Saya nak cakap dengan pengurus sekarang

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4
Q

Saya nak cakap dengan pengurus sekarang

A

I want to speak with the manager now.

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5
Q

Which one is the manager?

A

Manager yang mana satu?

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6
Q

Manager yang mana satu?

A

Which one is the manager?

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7
Q

Which

A

Yang mana

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8
Q

Is it him/her/them?

A

Dia ke?

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9
Q

Dia ke?

A

Is it him/her/them?

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10
Q

Is it?

A

ke?

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11
Q

Is it you?

A

Awak ke?

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12
Q

What is the name of the manager?

A

Nama manager apa?

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13
Q

Nama manager apa?

A

What is the name of the manager?

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14
Q

what?

A

apa?

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15
Q

Which one?

A

Yang mana satu?

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16
Q

What’s the matter?

A

Kenapa ya?

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17
Q

why

A

kenapa

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18
Q

yes

A

ya

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19
Q

kenapa ya?

A

what’s the matter?

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20
Q

May I know why you/mr/mrs/ms want to speak with the manager?

A

Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?

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21
Q

Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?

A

May I know why you/mr/mrs/ms want to speak with the manager?

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22
Q

I have been waiting for a long time/too long.

A

saya dah tunggu lama sangat

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23
Q

saya dah tunggu lama sangat

A

I have been waiting for a long time/too long.

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24
Q

have

A

dah

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25
Q

wait

A

tunggu

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26
Q

long

A

lama

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27
Q

very

A

sangat

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28
Q

I have been waiting for two and a half hours

A

Saya dah tunggu dua jam tiga puluh minit

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29
Q

Saya dah tunggu dua jam tiga puluh minit

A

I have been waiting for two and a half hours

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30
Q

thirty

A

tiga puluh

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31
Q

twenty

A

dua puluh

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32
Q

minutes

A

minit

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33
Q

hours

A

jam

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34
Q

The rooms are not ready yet.

A

Bilik masih belum siap

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35
Q

Bilik masih belum siap

A

The rooms are not ready yet.

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36
Q

room

A

bilik

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37
Q

still

A

masih

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38
Q

have not

A

belum

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39
Q

finish

A

siap

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40
Q

Some people left late

A

Ada orang keluar lambat

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41
Q

Ada orang keluar lambat

A

Some people left late

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42
Q

left (to leave)

A

keluar

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43
Q

late

A

lambat

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44
Q

That is not my problem

A

Itu bukan masalah saya

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45
Q

Itu bukan masalah saya

A

That is not my problem

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46
Q

That

A

itu

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47
Q

not

A

bukan

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48
Q

I have already made reservations earlier

A

Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal

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49
Q

Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal

A

I have already made reservations earlier

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50
Q

already

A

sudah

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51
Q

made

A

buat

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52
Q

reservation/booking

A

tempahan

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53
Q

earlier

A

awal-awal

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54
Q

early

A

awal

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55
Q

I was promised four rooms at three in the afternoon

A

Saya dijanjikan empat bilik pukul tiga petang

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56
Q

Saya dijanjikan empat bilik pukul tiga petang

A

I was promised four rooms at three in the afternoon

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57
Q

was promised

A

dijanjikan

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58
Q

promise

A

janji

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59
Q

four

A

empat

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60
Q

time

A

pukul

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61
Q

evening

A

petang

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61
Q

The hotel has given confirmation

A

Pihak hotel sudah beri pengesahan

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62
Q

Pihak hotel sudah beri pengesahan

A

The hotel has given confirmation

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63
Q

side

A

pihak

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64
Q

hotel

A

hotel

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65
Q

already

A

sudah

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66
Q

give

67
Q

confirmation

A

pengesahan

68
Q

confirm

69
Q

I have come from a far place

A

Saya datang dari jauh

70
Q

Saya datang dari jauh

A

I have come from a far place

71
Q

far

72
Q

I am tired

A

Saya penat

73
Q

Saya penat

A

I am tired

74
Q

tired

75
Q

I have three children

A

Saya ada tiga orang kanak-kanak

76
Q

Saya ada tiga orang kanak-kanak

A

I have three children

77
Q

person

78
Q

children

A

kanak-kanak

79
Q

child

80
Q

They are also tired

A

Mereka pun penat

81
Q

Mereka pun penat

A

They are also tired

82
Q

They

83
Q

also

84
Q

tired

85
Q

You/Mr can wait two more hours for the rooms to be ready

A

Encik boleh tunggu dua jam lagi untuk bilik siap

86
Q

Encik boleh tunggu dua jam lagi untuk bilik siap

A

You/Mr can wait two more hours for the rooms to be ready

87
Q

wait

88
Q

more

89
Q

for

90
Q

ready

91
Q

Or we can upgrade your room, but you have to pay RM50 for each roomper night.

A

Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.

92
Q

Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.

A

Or we can upgrade your room, but you have to pay RM50 for each roomper night.

93
Q

Or

94
Q

we

95
Q

upgrade

A

naik taraf/upgrade

96
Q

but

97
Q

get

98
Q

pay

99
Q

for

100
Q

night

101
Q

I give you two choices

A

Saya bagi awak dua pilihan

102
Q

Saya bagi awak dua pilihan

A

I give you two choices

103
Q

give

104
Q

choice

105
Q

I wait for two more hours and you give me a 400 RM discount

A

Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400

106
Q

Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400

A

I wait for two more hours and you give me a 400 RM discount

107
Q

wait

108
Q

more

109
Q

and

110
Q

give

111
Q

discount

112
Q

amounting

113
Q

Or you give me an upgrade right now without a charge

A

Atau awak beri saya upgrade sekarang juga tanpa caj

114
Q

Atau awak beri saya upgrade sekarang juga tanpa caj

A

Or you give me an upgrade right now without a charge

115
Q

or

116
Q

give

117
Q

also

118
Q

now

119
Q

right now

A

juga sekarang

120
Q

without

121
Q

charge

A

caj/bayaran

122
Q

I want to inform you that the telephone is broken

A

saya nak beritahu telefon rosak

123
Q

saya nak beritahu telefon rosak

A

I want to inform you that the telephone is broken

124
Q

inform

A

beritahu (like beri - give and tahu - know. give knowledge).

125
Q

telephone

126
Q

broken

127
Q

Number seven

A

nombor tujuh

128
Q

number

129
Q

safety box

A

peti keselamatan
peti simpanan

130
Q

seven

131
Q

Can you replace it today?

A

Boleh ganti hari ni?

132
Q

Can you repair it today?

A

Boleh baiki hari ni?

133
Q

Boleh ganti hari ni?

A

Can you replace it today?

134
Q

Boleh baiki hari ni?

A

Can you repair it today?

135
Q

replace

136
Q

repair

137
Q

this

138
Q

today

139
Q

day

140
Q

safety

A

keselamatan

141
Q

keep

142
Q

There isn’t enough towels by one.

A

Tuala tak cukup satu

143
Q

Tuala tak cukup satu

A

There isn’t enough towels by one.

144
Q

There isn’t enough room slippers by one.

A

selipar bilik tak cukup satu

145
Q

selipa bilik tak cukup satu

A

There isn’t enough room slippers by one.

146
Q

no/not

147
Q

enough

148
Q

towel

149
Q

room slippers

A

selipar bilik

150
Q

slippers

151
Q

bathrobe

A

jubah mandi

152
Q

robe

153
Q

bath

154
Q

Can you please send one now?

A

Boleh tolong hantar sekarang?

155
Q

Boleh tolong hantar sekarang?

A

Can you please send one now?

156
Q

send

157
Q

now

158
Q

work

159
Q

hard

160
Q

make

161
Q

do

162
Q

very

163
Q

this

164
Q

beneficial/useful

165
Q

teacher