How to complain about a hotel service Flashcards
May I speak with the manager?
Boleh saya cakap dengan pengurus/manager?
Boleh saya cakap dengan pengurus/manager?
May I speak with the manager?
I want to speak with the manager now.
Saya nak cakap dengan pengurus sekarang
Saya nak cakap dengan pengurus sekarang
I want to speak with the manager now.
Which one is the manager?
Manager yang mana satu?
Manager yang mana satu?
Which one is the manager?
Which
Yang mana
Is it him/her/them?
Dia ke?
Dia ke?
Is it him/her/them?
Is it?
ke?
Is it you?
Awak ke?
What is the name of the manager?
Nama manager apa?
Nama manager apa?
What is the name of the manager?
what?
apa?
Which one?
Yang mana satu?
What’s the matter?
Kenapa ya?
why
kenapa
yes
ya
kenapa ya?
what’s the matter?
May I know why you/mr/mrs/ms want to speak with the manager?
Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?
Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?
May I know why you/mr/mrs/ms want to speak with the manager?
I have been waiting for a long time/too long.
saya dah tunggu lama sangat
saya dah tunggu lama sangat
I have been waiting for a long time/too long.
have
dah
wait
tunggu
long
lama
very
sangat
I have been waiting for two and a half hours
Saya dah tunggu dua jam tiga puluh minit
Saya dah tunggu dua jam tiga puluh minit
I have been waiting for two and a half hours
thirty
tiga puluh
twenty
dua puluh
minutes
minit
hours
jam
The rooms are not ready yet.
Bilik masih belum siap
Bilik masih belum siap
The rooms are not ready yet.
room
bilik
still
masih
have not
belum
finish
siap
Some people left late
Ada orang keluar lambat
Ada orang keluar lambat
Some people left late
left (to leave)
keluar
late
lambat
That is not my problem
Itu bukan masalah saya
Itu bukan masalah saya
That is not my problem
That
itu
not
bukan
I have already made reservations earlier
Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal
Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal
I have already made reservations earlier
already
sudah
made
buat
reservation/booking
tempahan
earlier
awal-awal
early
awal
I was promised four rooms at three in the afternoon
Saya dijanjikan empat bilik pukul tiga petang
Saya dijanjikan empat bilik pukul tiga petang
I was promised four rooms at three in the afternoon
was promised
dijanjikan
promise
janji
four
empat
time
pukul
evening
petang
The hotel has given confirmation
Pihak hotel sudah beri pengesahan
Pihak hotel sudah beri pengesahan
The hotel has given confirmation
side
pihak
hotel
hotel
already
sudah
give
beri
confirmation
pengesahan
confirm
sah
I have come from a far place
Saya datang dari jauh
Saya datang dari jauh
I have come from a far place
far
jauh
I am tired
Saya penat
Saya penat
I am tired
tired
penat
I have three children
Saya ada tiga orang kanak-kanak
Saya ada tiga orang kanak-kanak
I have three children
person
orang
children
kanak-kanak
child
kanak
They are also tired
Mereka pun penat
Mereka pun penat
They are also tired
They
Mereka
also
pun
tired
penat
You/Mr can wait two more hours for the rooms to be ready
Encik boleh tunggu dua jam lagi untuk bilik siap
Encik boleh tunggu dua jam lagi untuk bilik siap
You/Mr can wait two more hours for the rooms to be ready
wait
tunggu
more
lagi
for
untuk
ready
siap
Or we can upgrade your room, but you have to pay RM50 for each roomper night.
Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.
Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.
Or we can upgrade your room, but you have to pay RM50 for each roomper night.
Or
Atau pun
we
kami
upgrade
naik taraf/upgrade
but
tapi
get
kena
pay
bayar
for
untuk
night
malam
I give you two choices
Saya bagi awak dua pilihan
Saya bagi awak dua pilihan
I give you two choices
give
bagi
choice
pilihan
I wait for two more hours and you give me a 400 RM discount
Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400
Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400
I wait for two more hours and you give me a 400 RM discount
wait
tunggu
more
lagi
and
dan
give
beri
discount
diskaun
amounting
sebanyak
Or you give me an upgrade right now without a charge
Atau awak beri saya upgrade sekarang juga tanpa caj
Atau awak beri saya upgrade sekarang juga tanpa caj
Or you give me an upgrade right now without a charge
or
atau
give
beri
also
juga
now
sekarang
right now
juga sekarang
without
tanpa
charge
caj/bayaran
I want to inform you that the telephone is broken
saya nak beritahu telefon rosak
saya nak beritahu telefon rosak
I want to inform you that the telephone is broken
inform
beritahu (like beri - give and tahu - know. give knowledge).
telephone
telefon
broken
rosak
Number seven
nombor tujuh
number
nombor
safety box
peti keselamatan
peti simpanan
seven
tujuh
Can you replace it today?
Boleh ganti hari ni?
Can you repair it today?
Boleh baiki hari ni?
Boleh ganti hari ni?
Can you replace it today?
Boleh baiki hari ni?
Can you repair it today?
replace
ganti
repair
baiki
this
ni
today
hari ni
day
hari
safety
keselamatan
keep
simpanan
There isn’t enough towels by one.
Tuala tak cukup satu
Tuala tak cukup satu
There isn’t enough towels by one.
There isn’t enough room slippers by one.
selipar bilik tak cukup satu
selipa bilik tak cukup satu
There isn’t enough room slippers by one.
no/not
tak
enough
cukup
towel
tuala
room slippers
selipar bilik
slippers
selipar
bathrobe
jubah mandi
robe
jubah
bath
mandi
Can you please send one now?
Boleh tolong hantar sekarang?
Boleh tolong hantar sekarang?
Can you please send one now?
send
hantar
now
sekarang
work
kerja
hard
keras
make
membuat
do
buat
very
sangat
this
ni
beneficial/useful
berfaedah
teacher
cikgu