How to complain about a hotel service Flashcards
1
Q
May I speak with the manager?
A
Boleh saya cakap dengan pengurus/manager?
2
Q
Boleh saya cakap dengan pengurus/manager?
A
May I speak with the manager?
3
Q
I want to speak with the manager now.
A
Saya nak cakap dengan pengurus sekarang
4
Q
Saya nak cakap dengan pengurus sekarang
A
I want to speak with the manager now.
5
Q
Which one is the manager?
A
Manager yang mana satu?
6
Q
Manager yang mana satu?
A
Which one is the manager?
7
Q
Which
A
Yang mana
8
Q
Is it him/her/them?
A
Dia ke?
9
Q
Dia ke?
A
Is it him/her/them?
10
Q
Is it?
A
ke?
11
Q
Is it you?
A
Awak ke?
12
Q
What is the name of the manager?
A
Nama manager apa?
13
Q
Nama manager apa?
A
What is the name of the manager?
14
Q
what?
A
apa?
15
Q
Which one?
A
Yang mana satu?
16
Q
What’s the matter?
A
Kenapa ya?
17
Q
why
A
kenapa
18
Q
yes
A
ya
19
Q
kenapa ya?
A
what’s the matter?
20
Q
May I know why you/mr/mrs/ms want to speak with the manager?
A
Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?
21
Q
Boleh saya tahu kenapa awak/encik/puan/cik nak bercakap dengan pengurus?
A
May I know why you/mr/mrs/ms want to speak with the manager?
22
Q
I have been waiting for a long time/too long.
A
saya dah tunggu lama sangat
23
Q
saya dah tunggu lama sangat
A
I have been waiting for a long time/too long.
24
Q
have
A
dah
25
wait
tunggu
26
long
lama
27
very
sangat
28
I have been waiting for two and a half hours
Saya dah tunggu dua jam tiga puluh minit
29
Saya dah tunggu dua jam tiga puluh minit
I have been waiting for two and a half hours
30
thirty
tiga puluh
31
twenty
dua puluh
32
minutes
minit
33
hours
jam
34
The rooms are not ready yet.
Bilik masih belum siap
35
Bilik masih belum siap
The rooms are not ready yet.
36
room
bilik
37
still
masih
38
have not
belum
39
finish
siap
40
Some people left late
Ada orang keluar lambat
41
Ada orang keluar lambat
Some people left late
42
left (to leave)
keluar
43
late
lambat
44
That is not my problem
Itu bukan masalah saya
45
Itu bukan masalah saya
That is not my problem
46
That
itu
47
not
bukan
48
I have already made reservations earlier
Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal
49
Saya sudah buat booking awal-awal
Saya sudah buat tempahan awal-awal
I have already made reservations earlier
50
already
sudah
51
made
buat
52
reservation/booking
tempahan
53
earlier
awal-awal
54
early
awal
55
I was promised four rooms at three in the afternoon
Saya dijanjikan empat bilik pukul tiga petang
56
Saya dijanjikan empat bilik pukul tiga petang
I was promised four rooms at three in the afternoon
57
was promised
dijanjikan
58
promise
janji
59
four
empat
60
time
pukul
61
evening
petang
61
The hotel has given confirmation
Pihak hotel sudah beri pengesahan
62
Pihak hotel sudah beri pengesahan
The hotel has given confirmation
63
side
pihak
64
hotel
hotel
65
already
sudah
66
give
beri
67
confirmation
pengesahan
68
confirm
sah
69
I have come from a far place
Saya datang dari jauh
70
Saya datang dari jauh
I have come from a far place
71
far
jauh
72
I am tired
Saya penat
73
Saya penat
I am tired
74
tired
penat
75
I have three children
Saya ada tiga orang kanak-kanak
76
Saya ada tiga orang kanak-kanak
I have three children
77
person
orang
78
children
kanak-kanak
79
child
kanak
80
They are also tired
Mereka pun penat
81
Mereka pun penat
They are also tired
82
They
Mereka
83
also
pun
84
tired
penat
85
You/Mr can wait two more hours for the rooms to be ready
Encik boleh tunggu dua jam lagi untuk bilik siap
86
Encik boleh tunggu dua jam lagi untuk bilik siap
You/Mr can wait two more hours for the rooms to be ready
87
wait
tunggu
88
more
lagi
89
for
untuk
90
ready
siap
91
Or we can upgrade your room, but you have to pay RM50 for each roomper night.
Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.
92
Atau pun kami boleh upgrade bilik encik tapi kena bayar RM50 untuk satu bilik, satu malam.
Or we can upgrade your room, but you have to pay RM50 for each roomper night.
93
Or
Atau pun
94
we
kami
95
upgrade
naik taraf/upgrade
96
but
tapi
97
get
kena
98
pay
bayar
99
for
untuk
100
night
malam
101
I give you two choices
Saya bagi awak dua pilihan
102
Saya bagi awak dua pilihan
I give you two choices
103
give
bagi
104
choice
pilihan
105
I wait for two more hours and you give me a 400 RM discount
Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400
106
Saya tunggu lagi dua jam dan awak beri diskaun sebanyak RM 400
I wait for two more hours and you give me a 400 RM discount
107
wait
tunggu
108
more
lagi
109
and
dan
110
give
beri
111
discount
diskaun
112
amounting
sebanyak
113
Or you give me an upgrade right now without a charge
Atau awak beri saya upgrade sekarang juga tanpa caj
114
Atau awak beri saya upgrade sekarang juga tanpa caj
Or you give me an upgrade right now without a charge
115
or
atau
116
give
beri
117
also
juga
118
now
sekarang
119
right now
juga sekarang
120
without
tanpa
121
charge
caj/bayaran
122
I want to inform you that the telephone is broken
saya nak beritahu telefon rosak
123
saya nak beritahu telefon rosak
I want to inform you that the telephone is broken
124
inform
beritahu (like beri - give and tahu - know. give knowledge).
125
telephone
telefon
126
broken
rosak
127
Number seven
nombor tujuh
128
number
nombor
129
safety box
peti keselamatan
peti simpanan
130
seven
tujuh
131
Can you replace it today?
Boleh ganti hari ni?
132
Can you repair it today?
Boleh baiki hari ni?
133
Boleh ganti hari ni?
Can you replace it today?
134
Boleh baiki hari ni?
Can you repair it today?
135
replace
ganti
136
repair
baiki
137
this
ni
138
today
hari ni
139
day
hari
140
safety
keselamatan
141
keep
simpanan
142
There isn't enough towels by one.
Tuala tak cukup satu
143
Tuala tak cukup satu
There isn't enough towels by one.
144
There isn't enough room slippers by one.
selipar bilik tak cukup satu
145
selipa bilik tak cukup satu
There isn't enough room slippers by one.
146
no/not
tak
147
enough
cukup
148
towel
tuala
149
room slippers
selipar bilik
150
slippers
selipar
151
bathrobe
jubah mandi
152
robe
jubah
153
bath
mandi
154
Can you please send one now?
Boleh tolong hantar sekarang?
155
Boleh tolong hantar sekarang?
Can you please send one now?
156
send
hantar
157
now
sekarang
158
work
kerja
159
hard
keras
160
make
membuat
161
do
buat
162
very
sangat
163
this
ni
164
beneficial/useful
berfaedah
165
teacher
cikgu
