Gedächtnisprotokolle

Question 1

Wie berechnet man den ROI?

Answer 1

(Gewinn - Kosten)/Kosten

Question 2

Was ist die ERG Theorie?

Answer 2

• extension of Maslow’s Hierarchy of Needs
• ERG stands for
  – Existence
  – Relatedness, and
  – Growth
• ERG theory does not necessitate that lower-level needs be satisfied before higher-level needs can become motivational
• introduces the frustration-regression principle: if a person’s higher-level need (such as growth) is not satisfied, they might regress to a lower-level need (such as relatedness) and seek greater satisfaction there

Question 3

Was sind approach-mastery goals?

Answer 3

focus on the desire to learn, understand, and master a specific task or subject

Question 4

Was sind approach-performance goals?

Answer 4

are oriented towards achieving favorable judgments of competence and demonstrating superior performance relative to others

Question 5

15) Which of the following theories takes into account the environmental contigency
factors, leader behavior, outcome and the subordinate contigency factors?
a) Path-goal theory
b) Fiedler’s contigency model
c) decision-making model
d) leader-member exchange

Answer 5

a) Path-goal theory

Question 6

16) A person in a job with low job demands and high job resources is likely to
experience?
a) burnout
b) engagement
c) boreout
d) apathy

Answer 6

b) engagement

Question 7

Participation only has impact on the parties directly involved in decision-making. Is this true?

Answer 7

This statement is NOT true about interventions. Participation in decision-making can have ripple effects beyond the individuals directly involved. By fostering a culture of inclusion and collaboration, participation can improve overall organizational morale, enhance communication, and lead to widespread acceptance of decisions and changes. These benefits can extend to the broader team and organization, even affecting those not directly involved in the decision-making process.

Question 8

What is the Pygmalion effect?

Answer 8

A supervisor is influencing his subordinates behavior with non-verbal communication.

Question 9

What is the MUM effect?

Answer 9

refers to the phenomenon where people are reluctant to convey bad news or negative information to others

Question 10

26) you test a criterion for performance appraisal on an individual and on at a later moment
in time on the same individual. What does this show?
a) test-retest validity
b) parallel-forms
c) internal consistency
d) construct validity

Answer 10

a) test-retest validity

Question 11

Communication Models

Beschreib All-Channel (or All-Channel Network)

Answer 11

every member of the group has direct and unrestricted access to communicate with every other member

Question 12

Communication Models

Beschreib Y

Answer 12

• incorporates a hierarchical structure with branching that resembles the letter “Y”
• Information flows from one person at the top (the stem of the Y) to several subordinates who in turn can communicate with others down the line

Question 13

Communication Models

Beschreib Chain

Answer 13

linear and follows a sequential flow of information from one person to the next

Question 14

Communication Models

Beschreib Wheel

Answer 14

wheel communication model, one central individual (the hub) communicates with all other members (the spokes), but those members do not communicate directly with each other

Question 15

Beschreib das DRAMMA Model für Relaxation

Answer 15

1. Detachment
2. Relaxation
3. Autonomy
4. Mastery
5. Meaning
6. Affiliation

Question 16

Beschreib McClelland’s need for power

Answer 16

McClelland’s theory of needs identifies the need for power as the desire to control and direct others, influence their behavior, and have a significant impact on the environment or outcomes.

Question 17

Beschreib die Equity theory of motivation, developed by John Stacey Adams

Answer 17

is a concept that explains how individuals perceive fairness in their interactions and how this perception influences their motivation and behavior. According to this theory, motivation is affected by the individual’s sense of equity or fairness, which is determined by comparing their input-output ratio to that of others.

Question 18

Beschreib Herzberg’s two factor theory

Answer 18

According to Herzberg, there are two sets of factors that influence job satisfaction and dissatisfaction:
1. Motivators (Factors for Satisfaction):
2. Hygiene Factors (Factors for Dissatisfaction):

Question 19

Explain the actor-observer bias

Answer 19

Actor-observer bias refers to the tendency for individuals to attribute their own behaviors to situational factors while attributing others’ behaviors to their personality traits or dispositions.

Question 20

19. Which concept does Lewin’s Three Step-Model describe?
    a. employee motivation
    b. a strategy to leadership
    c. an approach to managing organizational change
    d. a team process

Answer 20

c. an approach to managing organizational change

Question 21

2. What is positive Stress called?
   a) distress
   b) astress
   c) eustress
   d) exostress

Answer 21

c) eustress