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NUTRITON > functions of management > Flashcards

functions of management Flashcards

1
Q

1st step in management

A

PLAN

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2
Q

Functions of management

A 
Plan
organize
Direct
Staff
Direct 
Control / Evaluate
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3
Q

time span
short
long

A

short- covers the operation under 1 year

long- covers up to 1- 5 year cycle

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4
Q

SWOT

A 
example of internal benchmarking 
Strengths
weaknesses
opportunities
threats
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5
Q

Step 2 in management

A

Organize and staff

you need to staff the place and organize the scheduled

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6
Q

Scalar Principle

A

if you gave the CEO”S number to your employee

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7
Q

Unity of command

A

1 person

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8
Q

Chain of command

A

top to bottom

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9
Q

Organizational chart

A

Does not show informal relationships, or degree of authority
how the employee fits into the organization

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10
Q

work simplification

A

are the employees wasting time, are they sitting instead of working then you would conducts a work simplification procedure
increase productivity decreases cost

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11
Q

productivity can be measured by

A

output/input

meals/labor hour

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12
Q

Directing

A

delegating

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13
Q

Theory X autocratic

A

control people and have them fear you and dislike work -Macgregor

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14
Q

Theory Y Particpative

A

involve them in participation, so they can achieve work

best style of work -Macgregor

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15
Q

theory z

ouchi

A

loyal team members, part of decision making process, Behaviorally speaking employee participation is going to improve productivity,

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16
Q

policies

procedures

A

general decision making guidelines “No cash accepted above $20”

sequence of activities

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17
Q

motion economy

A

work simplification

fastest/shortest route to do something

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18
Q

People involved in the process, gives them breaks and pays attention to them so in return they become productive

A

Mayo
Hawthorne
Western

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19
Q

reward for performance, motivated to perform

A

expectancy theory, beer, vroom theory

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20
Q

Scientific Taylor

A

Work fast as possible max effort

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21
Q

MBO/Drucker

A

manage employees in a democratic form where all participate together and have objectives, goals have been established with employees

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22
Q

Autocratic

A

Demands,
cares about product
9,1 in leadership grid

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23
Q

Consultative

A

asks for input,

leader consults with experts and makes the decision alone

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24
Q

Bureaucratic

A

By the book

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25
Q

Participative

A

Decision making

democratic accepts decisions made by the group

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26
Q

best style of leadership

A

participative

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27
Q

McClelland

A

3 needs
need to achieve
need to affiliate
need for power

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28
Q

1,1

A

impoverished management

low concern for people and product

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29
Q

5,5

A

middle of the road

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30
Q

9,9

A

team management

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31
Q

1,9

A

country club management, cares about people not concerned about product

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32
Q

9,1

A

authority autocratic

only cares about production not money

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33
Q

Likert

A

management of conflict

participative being the best and most effective

34
Q

Peter principle

A

promote to someone to a level of incompetence

35
Q

transactional

A

autocratic

relationship is a transaction

36
Q

transformational

A

participatory

you want to transfer them into something better, inspire, motivate them

37
Q

integrative problem solving

A

where all people in company work together to find a solution

38
Q

delphi

A

experts do not meet

a method of group decision making

39
Q

control and evaluate

A

ongoing and need corrective action

40
Q

a good manager

A

is more conceptual then technical

sees organization as a whole

41
Q

decision making/ problem solving steps

A

1st: needs assessment

last step monitor and evaluate

42
Q

cause and effect

A

fish bone diagram

43
Q

coercive/
position/legitimate
expert power
referent power

A

they are scared of you, will do minimum
use title
use knowledge
listen to you because they like you

44
Q

SOP
VS
SOPP

A

Standards of practice

Standards of professional performance

45
Q

halo effect

A

being judged on best trait

see halo and only see positive traits

46
Q

leniency of error

A

rate everyone higher then they deserve

47
Q

error of central tendency

A

rate everyone as average

48
Q

Wagner act

A

National Labor Relations act

pro-labor

49
Q

Taft Hartley

A

pro-management

labor management relations act

50
Q

fair labor standards act

A

created min wage. overtime, weekly hours

51
Q

family medical leave act

A

50 or more workers to have this
Family or medical leave
12 work weeks (unpaid)

52
Q

ADA

A

American with Disabilities Act
15 or more employees
isles should be 36” doors should be 32”
should already be part of organization

53
Q

job analysis

A

is conducted first to create the job description
analyze the job
from this you can create the job description

54
Q

job description

A

about the skills that are required

55
Q

job specification

A

needs to pass RD exam

56
Q

union steward

A

does not get paid extra

57
Q

collective bargaining

A

BMA
bargaining : between steward and management
mediation : non binding
arbitration : binding

58
Q

Grievance
non union
union

A

if not in a union: informally settles

union: settle grievances formally

59
Q

capital budget

A 
Equipment budget
expansion
renovations
repairs
improvement
60
Q

Cash budger

A

how much cash comes in also called cash flow

enough funds to pay

61
Q

Operation budget

A

to operate a certain event

62
Q

performance budges

A

bringing a professional

63
Q

flexible budger

A

budget for certain events outside of control

64
Q

indirect cost

A

fixed: always due no matter what

rent, taxes, insurance

65
Q

Direct

A

Variable: flexible
Food, china,
very flexible changes

66
Q

semi variable

A

fixed and variable

it is both

67
Q

most important and controlled item

A

food

68
Q

sales

A

revenue

income

69
Q

liquidity

A

solvency, short term debt

70
Q

net worth ration

A

long term debt

71
Q

balance sheet

A

assets: rental properties, equipment
Liabilities: amount you owe others

72
Q

Marketing mix

A

product
promotion
price
place

73
Q

loss leader

A

promotion to get people to come in and buy the item on promotion with other things included

74
Q

Social

buisness

A

for the good of the population

filling needs of customers

75
Q

TQM

A

internal: you look at yourself to improve
PDCA cycle
individual

76
Q

CQI

A

Improvment is continuous and always improving

organizational

77
Q

cost benefits

A

concerned with cost

78
Q

six sigma

A

a data driven approach using SD to determine how many errors and how to eliminate them

79
Q

kaizen

A

you can always change and be better

making small changes everyday

80
Q

sentinel

A

something that should never happen

example: not feed an NPO patient

81
Q

Lean:

A

Less> using less human effort
less space
less capital less time,

NUTRITON (17 decks)

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