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book > Fire Officer Edition 3 Chapter 4 > Flashcards

Fire Officer Edition 3 Chapter 4 Flashcards

1
Q

A fire of us are must be able to

A

Process several types of information to supervise and support the fire company member effectively

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2
Q

When does successful communication occur

A

When two people can exchange information develop mutual understanding

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3
Q

What are the five components of the communication cycle

A

Message, Cindy, medium, receiver, feedback

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4
Q

To improve your listening skills you must

A

Don’t assume, don’t interrupt, try understand and you, do not react quickly

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5
Q

What is directed questioning good for

A

Keep a conversation without it

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6
Q

If I officer needs to have an up-to-date information on the fire departments

A

Standard operating guys, policies, practices

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7
Q

Fire officers need to keep the superior officers in formed on the progress towards

A

Goals and projects potential controversial issues
fire fighter attitude
and Moral

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8
Q

Environmental noise can be counteracted by

A

Avoiding a power struggle, communicating clearly in firmly, carefully choosing words, confirming that the receiver understands the message, providing consistent and appropriate detailed messages

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9
Q

The direct approach to emergency communications entails what

A

Asking precise questions, providing timely and accurate information, giving clear in specific orders

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10
Q

Performance goal should be the same and communicated just as effectively reporting a minor incident as when

A

Communicating under intense stress

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11
Q

Following the unseen size up the fire officer shit provide

A

What you have, states what you were doing, provide direction for other units that will be arriving

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12
Q

To create a useful reported that they officer misunderstand the specific information that is needed and provide

A

Factual manner that is easily interpreted

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13
Q

What is the most common form of reporting

A

Verbal communication

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14
Q

How was verbal communication done

A

From one to another, either face-to-face or via telephone or radio. To be effective the transfer of information must be clear and concise using terminology that is appropriate for the receiver

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15
Q

What are the three ways written reports vary

A

Purpose, formality, and frequency.

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16
Q

What are examples of written reports

A

Company journals, morning Reports to Administrative fire officer, monthly activity in training reports, an incident reports

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17
Q

What are the appropriate formats have written reports

A

Internal memos that can be 1 to 2 pages including photographs, charts, diagrams, and other supporting information

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18
Q

For parts of a verbal presentation

A

Introduction to get the readers attention, interest statement, Report details, and the action audience should take

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19
Q

What allows a fire department to reach a large audience with virtually no cost

A

News release

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20
Q

How’s should news release to be structured

A

Effectively promote a public education message, draw attention to the communities rest problems, announce a new program by the opening of a new facility, simply develop good public relations

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21
Q

How does social media differ from traditional or corporate media

A

Quality, reach, frequency, he said 30, idiocy, accuracy, liability, permanence

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22
Q

What shapes the development of social media practices

A

Technology, court decisions, high profile incidents

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23
Q

What can create a significant rest of the department

A

Video recordings. Posting videos on social media can interfere with an arson investigation illegally identifying a medical patient, or expose a crime victim

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24
Q

What does an effective social media platform do

A

Empower citizens to share information for government, first responders, media, and one another, there bye complementing messages transmitted by radio broadcast TV printed notices and ham radio network

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25
Q

A detailed account of the fire company activities as related to an incident or accident

A

Chronological statement of events

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26
Q

A logbook at a fire station the grades an extemporaneous Record of the emergency, routine activities, and special activities that occurred at the fire station. The company journal also requires any 500 injuries, liability creating events, and special visitors to the fire station

A

Company journal

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27
Q

A physical or sociological condition the interferes with the message in the communication process

A

Environmental noise

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28
Q

A report in which our company members in the inherited on what they observe and what activities they perform doing an incident

A

Expanded incident report Narrative

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29
Q

An official fire department communication. Such as a letter or report his present it on stationary with the fire department letterhead and generally assigned by fire chief or headquarter staff member

A

Formal communication

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30
Q

Short term directions procedures or other sign by the fire chief and lasting for a period of days to one year or more

A

General order

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31
Q

How long can a general order last

A

Days to a year or more

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32
Q

An act in 1996, federal Legislation that provides for criminal sanctions and silicone is for releasing a patient public health information anyway not authorized by the patient

A

HIPAA

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33
Q

Internal memo, emails, instant messages, and computer aided Dispatch/mobile data terminal messages. Informal reports have a short life and may not be archived as permanent records

A

Informal communication

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34
Q

What are forms of informal communication

A

Internal emails, instant messages, CAD. All are informal reports and have a short life it may not be archived as permanent records

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35
Q

A nationwide database at the national fire data center under the US fire administration that collects fire related had an in an effort to provide information on the national fire problem

A

National fire incident reporting system

NFIRS

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36
Q

A decision document prepared by if I officer for the senior staff. It’s goal is to support your decision or an action

A

Recommendation report

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37
Q

Digital communication through with users can create online communities to share information, ideas, personal messages, videos, pictures, and other content

A

Social media

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38
Q

Written organizational directives that identified as our goal and describe the ternal path to accomplish to go including CRITICAL TASK OR CAUTIONS

A

SOG

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39
Q

Written in organizational directives that establish and prescribe operational and administrative methods to be followed routinely for the performance of designated OPERATORS OR ACTION S

A

SOP

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40
Q

A form that is required by most state workers compensation agencies and that is completed by the immediate supervisor had an injury or property damage accident

A

Supervisors report

41
Q

Effective communication does not occur unless the Internet message has been

A

Received and understood

42
Q

The text of the communication, the information is the

A

THE MEDIUM

43
Q

What are ways to fire officer can you transmit information to subordinate

A

Bulletin board, announce it at a formal lineup, mention it at the fire house meal

44
Q

What can be transmitted through a Electromagnetic waves such as radios

A

Spoken words or sounds

45
Q

If information is important when might a fire officer announce it

A

During morning lineup announce the key points and direct members to read a written document and sign in sheets right now I said they have read and understand it

46
Q

When choosing the circumstances for a transmitting a personal message remember the guidelines

A

Praise in public,

counsel coach or discipline private

47
Q

Who’s responsibility is it to capture in interpret the information communicated ?

A

The receiver

48
Q

What can complete the communication psycho by confirming receipt and verify in the receivers interpretation of the message

A

Feedback

49
Q

What should be done when relaying information in and in a stressful environment

A

Have the receiver say it back in their own words

50
Q

Where are all terms that refer to a sender?

A

A person, a signed a sound or an image

51
Q

What may affect a cinders message

A

Body language, mannerisms, other non-verbal cues

52
Q

The receivers the person who

A

Receives in interprets the information

53
Q

It is the cinders job to formulate and transmit the message in the form that should be clearly understandable to the receiver

A

It is the receivers responsibility to capture in interpret the information

54
Q

What is a skill that must be continuously practice to maintain proficiency

A

Listening

55
Q

What is the purpose of active listening

A

To help the fire officer understand the firefighters viewpoint to solve an issue or a problem

56
Q

What is a active process that requires good eye contact, alert body posture, and frequent use of verbal engagement

A

Listening

57
Q

What is a good way to keep a conversation going

A

Direct questioning

58
Q

The infamous communication system evident in our organizations, which is often based on incomplete facts in half truths

A

Grapevine

59
Q

Where does the grapevine flourish

A

And the vacuum created when the official organization does not provide the workplace with timely and accurate information about work related issues

60
Q

What grapevine issues does a fire officer need to deal with

A

Rumors that are creating stress I’m on the firefighters identify the accurate information and sharing it was subordinates

61
Q

What is an example of environment or noise?

A

Background conversations, outside noises, distracting sounds that makes it difficult to hear

62
Q

Every type of emergency response must have some type of

A

Incident report

63
Q

What are components of a computer

A

Keyboard, display screen, mouse are touchpad, central processing unit, memory, hard drive, distro

64
Q

What are the two types if software found on a computer

A

Operating system and applications

65
Q

What form of technology is similar to the drivetrain of a quaint

A

Computer

66
Q

What is used to produce memos, reports, and letters

A

Word processor’s

67
Q

What are examples of wordprocessors

A

Microsoft Word, open office writer, Google docs, word perfect, page

68
Q

What are tabulate numbers and information is in columns and rows

A

Spreadsheets

69
Q

What are examples of spreadsheets

A

Microsoft XL, open office Calc, Google spreadsheets, apple numbers, libre office Calc

70
Q

What type of software is used to display information any format that allows the audience to understand visually the message presented

A

Presentation software

71
Q

What are examples of presentation software

A

Microsoft PowerPoint, open office impressed, apple keynote

72
Q

What are examples of hardware

A

Keyboard, monitor, and printer

73
Q

Is a repetitive circular cycle

A

Communication

74
Q

What is CAN report communication

A

Condtions
A actions
N needs

And effective method of exchanging information with the magnitude of speed at the event requiring maximum efficiency

75
Q

What are Waze most career by officers provide morning report to their superior officer

A

Telephone fax or email

76
Q

What is one purpose of the morning report

A

Identify any personnel or resources shortage as soon as possible

77
Q

What is included in the monthly activity in training report

A

Training activities, inspections, public education events, station visits that were conducted during the previous month. Can also include the number feet of hose that was used in the number allowed it during the previous month

78
Q

When an officer delegates reports it’s a subordinate who are responsible

A

The officer is always responsible for checking in signing the report before it is signed

79
Q

What are two routine reports in the fire service

A

Annual firefighters performance appraisal AND Fire safety inspection

80
Q

What should be included in an incident report

A

Minor incident generally require simple reports or major incidents require extensive report

81
Q

When did the company journal become popular

A

19th century

82
Q

What serves as a permanent reference that can be consulted to determine what happen at a fire station at any particular date time as well as who is involved

A

Company journal

83
Q

What are usually list all of the different types of information that must be entered in the company journal

A

General orders

84
Q

When shared radio reports doing emergency exit be directive back to the company officer

A

When he tasks completed, when you progress update is necessary, one additional resources are required

85
Q

What reports usually require if I officers personal attention to ensure that the report information is complete and concise

A

In frequent reports

86
Q

What are examples of “infrequent reports”

A

Fire fighter injury report, citizen complaint, property damage our liability event report, vehicle accident report, new equipment or procedure evaluation, suggestions to improve the fire department operation, response to grievance or a complaint, fire fighter work improvement plan, request for other agency services

87
Q

What is required by state Worker’s Compensation agencies whenever employee employee is injured

A

SUPERVISORY REPORT

88
Q

What starts as a control document that starts the state fileRelating to an injury or a disability claim

A

Supervisors report

89
Q

How long does a supervisor have to submit the injury report

A

24-72 hours or in line with company policy, After conducting an investigation into the facts

90
Q

What does the supervisors report in an injury usually include?

A

MJ person, nature of energy, the means by which the incident occurred, practices are conditions that contributed to the incident, any potential loss, the typical frequency of occurrence, and action that will be taken to be about the same as it ever occurring again

91
Q

What is a detailed account of activity such as a native report actions taken an incident or accident and should be included in the supervisor report

A

A chronological statement of events

92
Q

What has no place in a formal report that will remain on permanent record and potential will be subject to subpoena as a public record

A

Emotional statements, opinions, and hearsay

93
Q

If I officer who prepared to report may be called on years later to

A

Sign an affidavit, appear at a deposition, appear any court to testify that the information provided in the report is complete and accurate

94
Q

A Series of written questions asked by someone from an opposing legal party

A

Interrogatory

95
Q

The incident report must provide

A

Accurate, factual, objective, complete, and clear presentation of the facts, their response to interrogation is often a simple affirmation of written records

96
Q

What usually includes a recommendation report

A

NIOSH And death or injury investigation includes a chronological report of the event, series of recommendations aimed at ruining the current similar situation

97
Q

What is usually included on a fire department letterhead if intended for someone outside of the fire department

A

Signed by the fire chief or or a designated staff officer to establish that the document is an official communication

98
Q

In any situation in which the fire department reports are documentations requested

A

The fire department legal counsel should be consulted

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