Fire Officer Edition 3 Chapter 4 Flashcards
A fire of us are must be able to
Process several types of information to supervise and support the fire company member effectively
When does successful communication occur
When two people can exchange information develop mutual understanding
What are the five components of the communication cycle
Message, Cindy, medium, receiver, feedback
To improve your listening skills you must
Don’t assume, don’t interrupt, try understand and you, do not react quickly
What is directed questioning good for
Keep a conversation without it
If I officer needs to have an up-to-date information on the fire departments
Standard operating guys, policies, practices
Fire officers need to keep the superior officers in formed on the progress towards
Goals and projects potential controversial issues
fire fighter attitude
and Moral
Environmental noise can be counteracted by
Avoiding a power struggle, communicating clearly in firmly, carefully choosing words, confirming that the receiver understands the message, providing consistent and appropriate detailed messages
The direct approach to emergency communications entails what
Asking precise questions, providing timely and accurate information, giving clear in specific orders
Performance goal should be the same and communicated just as effectively reporting a minor incident as when
Communicating under intense stress
Following the unseen size up the fire officer shit provide
What you have, states what you were doing, provide direction for other units that will be arriving
To create a useful reported that they officer misunderstand the specific information that is needed and provide
Factual manner that is easily interpreted
What is the most common form of reporting
Verbal communication
How was verbal communication done
From one to another, either face-to-face or via telephone or radio. To be effective the transfer of information must be clear and concise using terminology that is appropriate for the receiver
What are the three ways written reports vary
Purpose, formality, and frequency.
What are examples of written reports
Company journals, morning Reports to Administrative fire officer, monthly activity in training reports, an incident reports
What are the appropriate formats have written reports
Internal memos that can be 1 to 2 pages including photographs, charts, diagrams, and other supporting information
For parts of a verbal presentation
Introduction to get the readers attention, interest statement, Report details, and the action audience should take
What allows a fire department to reach a large audience with virtually no cost
News release
How’s should news release to be structured
Effectively promote a public education message, draw attention to the communities rest problems, announce a new program by the opening of a new facility, simply develop good public relations
How does social media differ from traditional or corporate media
Quality, reach, frequency, he said 30, idiocy, accuracy, liability, permanence
What shapes the development of social media practices
Technology, court decisions, high profile incidents
What can create a significant rest of the department
Video recordings. Posting videos on social media can interfere with an arson investigation illegally identifying a medical patient, or expose a crime victim
What does an effective social media platform do
Empower citizens to share information for government, first responders, media, and one another, there bye complementing messages transmitted by radio broadcast TV printed notices and ham radio network
A detailed account of the fire company activities as related to an incident or accident
Chronological statement of events
A logbook at a fire station the grades an extemporaneous Record of the emergency, routine activities, and special activities that occurred at the fire station. The company journal also requires any 500 injuries, liability creating events, and special visitors to the fire station
Company journal
A physical or sociological condition the interferes with the message in the communication process
Environmental noise
A report in which our company members in the inherited on what they observe and what activities they perform doing an incident
Expanded incident report Narrative
An official fire department communication. Such as a letter or report his present it on stationary with the fire department letterhead and generally assigned by fire chief or headquarter staff member
Formal communication
Short term directions procedures or other sign by the fire chief and lasting for a period of days to one year or more
General order
How long can a general order last
Days to a year or more
An act in 1996, federal Legislation that provides for criminal sanctions and silicone is for releasing a patient public health information anyway not authorized by the patient
HIPAA
Internal memo, emails, instant messages, and computer aided Dispatch/mobile data terminal messages. Informal reports have a short life and may not be archived as permanent records
Informal communication
What are forms of informal communication
Internal emails, instant messages, CAD. All are informal reports and have a short life it may not be archived as permanent records
A nationwide database at the national fire data center under the US fire administration that collects fire related had an in an effort to provide information on the national fire problem
National fire incident reporting system
NFIRS
A decision document prepared by if I officer for the senior staff. It’s goal is to support your decision or an action
Recommendation report
Digital communication through with users can create online communities to share information, ideas, personal messages, videos, pictures, and other content
Social media
Written organizational directives that identified as our goal and describe the ternal path to accomplish to go including CRITICAL TASK OR CAUTIONS
SOG
Written in organizational directives that establish and prescribe operational and administrative methods to be followed routinely for the performance of designated OPERATORS OR ACTION S
SOP
A form that is required by most state workers compensation agencies and that is completed by the immediate supervisor had an injury or property damage accident
Supervisors report
Effective communication does not occur unless the Internet message has been
Received and understood
The text of the communication, the information is the
THE MEDIUM
What are ways to fire officer can you transmit information to subordinate
Bulletin board, announce it at a formal lineup, mention it at the fire house meal
What can be transmitted through a Electromagnetic waves such as radios
Spoken words or sounds
If information is important when might a fire officer announce it
During morning lineup announce the key points and direct members to read a written document and sign in sheets right now I said they have read and understand it
When choosing the circumstances for a transmitting a personal message remember the guidelines
Praise in public,
counsel coach or discipline private
Who’s responsibility is it to capture in interpret the information communicated ?
The receiver
What can complete the communication psycho by confirming receipt and verify in the receivers interpretation of the message
Feedback
What should be done when relaying information in and in a stressful environment
Have the receiver say it back in their own words
Where are all terms that refer to a sender?
A person, a signed a sound or an image
What may affect a cinders message
Body language, mannerisms, other non-verbal cues
The receivers the person who
Receives in interprets the information
It is the cinders job to formulate and transmit the message in the form that should be clearly understandable to the receiver
It is the receivers responsibility to capture in interpret the information
What is a skill that must be continuously practice to maintain proficiency
Listening
What is the purpose of active listening
To help the fire officer understand the firefighters viewpoint to solve an issue or a problem
What is a active process that requires good eye contact, alert body posture, and frequent use of verbal engagement
Listening
What is a good way to keep a conversation going
Direct questioning
The infamous communication system evident in our organizations, which is often based on incomplete facts in half truths
Grapevine
Where does the grapevine flourish
And the vacuum created when the official organization does not provide the workplace with timely and accurate information about work related issues
What grapevine issues does a fire officer need to deal with
Rumors that are creating stress I’m on the firefighters identify the accurate information and sharing it was subordinates
What is an example of environment or noise?
Background conversations, outside noises, distracting sounds that makes it difficult to hear
Every type of emergency response must have some type of
Incident report
What are components of a computer
Keyboard, display screen, mouse are touchpad, central processing unit, memory, hard drive, distro
What are the two types if software found on a computer
Operating system and applications
What form of technology is similar to the drivetrain of a quaint
Computer
What is used to produce memos, reports, and letters
Word processor’s
What are examples of wordprocessors
Microsoft Word, open office writer, Google docs, word perfect, page
What are tabulate numbers and information is in columns and rows
Spreadsheets
What are examples of spreadsheets
Microsoft XL, open office Calc, Google spreadsheets, apple numbers, libre office Calc
What type of software is used to display information any format that allows the audience to understand visually the message presented
Presentation software
What are examples of presentation software
Microsoft PowerPoint, open office impressed, apple keynote
What are examples of hardware
Keyboard, monitor, and printer
Is a repetitive circular cycle
Communication
What is CAN report communication
Condtions
A actions
N needs
And effective method of exchanging information with the magnitude of speed at the event requiring maximum efficiency
What are Waze most career by officers provide morning report to their superior officer
Telephone fax or email
What is one purpose of the morning report
Identify any personnel or resources shortage as soon as possible
What is included in the monthly activity in training report
Training activities, inspections, public education events, station visits that were conducted during the previous month. Can also include the number feet of hose that was used in the number allowed it during the previous month
When an officer delegates reports it’s a subordinate who are responsible
The officer is always responsible for checking in signing the report before it is signed
What are two routine reports in the fire service
Annual firefighters performance appraisal AND Fire safety inspection
What should be included in an incident report
Minor incident generally require simple reports or major incidents require extensive report
When did the company journal become popular
19th century
What serves as a permanent reference that can be consulted to determine what happen at a fire station at any particular date time as well as who is involved
Company journal
What are usually list all of the different types of information that must be entered in the company journal
General orders
When shared radio reports doing emergency exit be directive back to the company officer
When he tasks completed, when you progress update is necessary, one additional resources are required
What reports usually require if I officers personal attention to ensure that the report information is complete and concise
In frequent reports
What are examples of “infrequent reports”
Fire fighter injury report, citizen complaint, property damage our liability event report, vehicle accident report, new equipment or procedure evaluation, suggestions to improve the fire department operation, response to grievance or a complaint, fire fighter work improvement plan, request for other agency services
What is required by state Worker’s Compensation agencies whenever employee employee is injured
SUPERVISORY REPORT
What starts as a control document that starts the state fileRelating to an injury or a disability claim
Supervisors report
How long does a supervisor have to submit the injury report
24-72 hours or in line with company policy, After conducting an investigation into the facts
What does the supervisors report in an injury usually include?
MJ person, nature of energy, the means by which the incident occurred, practices are conditions that contributed to the incident, any potential loss, the typical frequency of occurrence, and action that will be taken to be about the same as it ever occurring again
What is a detailed account of activity such as a native report actions taken an incident or accident and should be included in the supervisor report
A chronological statement of events
What has no place in a formal report that will remain on permanent record and potential will be subject to subpoena as a public record
Emotional statements, opinions, and hearsay
If I officer who prepared to report may be called on years later to
Sign an affidavit, appear at a deposition, appear any court to testify that the information provided in the report is complete and accurate
A Series of written questions asked by someone from an opposing legal party
Interrogatory
The incident report must provide
Accurate, factual, objective, complete, and clear presentation of the facts, their response to interrogation is often a simple affirmation of written records
What usually includes a recommendation report
NIOSH And death or injury investigation includes a chronological report of the event, series of recommendations aimed at ruining the current similar situation
What is usually included on a fire department letterhead if intended for someone outside of the fire department
Signed by the fire chief or or a designated staff officer to establish that the document is an official communication
In any situation in which the fire department reports are documentations requested
The fire department legal counsel should be consulted
