Fire Officer 3rd Editon Chapter 6 Flashcards
What is a systematic pursuit of practical results, using available human knowledge and knowledge resources in a Concerted and reinforcing way
Management science
What breaks down work task into constituent elements
Scientific management
Frederick Winslow Taylor developed for principles of scientific management
Replaced roll of thumb work methods with scientific study
Scientifically select, train, and develop each worker
Cooperate with workers to ensure methods are being followed
Enforce division of work managers think workers work
What did Frederick Winslow Taylor replace rule of thumb work with
Scientific study
What management made it shifted the focus from scientific methods in favor of paying more attention to the workers, and the working conditions that would make them more productive
Humanistic management
What does McGregor theory X manager believe
People do not like to work, so they need to be closely watched and controlled
McGregor theory why manager believes
People do not like to work and they need to be encouraged, not controlled
Maslow hierarchy of needs 5 needs
level 1- physiological
Level 2 safety security affection
Level 3 - social needs and affection
Level 4 -Esteem and status
Level 5 - self actualization
What does the GRID THEORY OF MANAGEMENT SYSTEM assume?
Every decision made in every action taken in the workplace is Jaden by peoples values attitudes and beliefs
GRID THEORY OF MANAGEMENT SYSTEM 5 behavioral model is based on person’s position on the fried
Indirect
Controlling
Accommodating
Status quo
Sound
What does managing firefighters require
Physical, financial, human, and time resources
What planning is the process of having the right number of people in the right place at the right time
Human resources plan
What is one of the greatest demands on the fire officer
Effective use of time
What is the process of setting performance standards in evaluating performance against those standards
Performance management
At what level are performance management standards set
Fire organizational or fire department on level
What does direct supervision require
The fire officer to directly observe the actions of the crew
term- Human resources system to identify and determine the pay, leave, and fringe benefit for each position in the organization
Compensation and benefits
Term – A type of supervision in which the fire officer is required to observe the actions of a work crew directly, it is commonly employed during high hazard activities
Direct supervision
Term- Human resources activities intended to provide and promote a safe work environment
Health, safety, security
Term- Maslow‘s description of human knees as a pyramid or ladder that starts with physiological needs and ends with self actualization
Hierarchy of needs
Term- All activities to train and educate employees
Human resource development
The process of having the right number of people in the right place at the right time who can accomplish a task affectively and efficiently
Human resource planning
A management strategy that emphasizes human need an attitude, motivation comes from within the employee and not the authoritarian control. It leads to Maslow’s hierarchy of needs
Humanistic management
The process of setting performance standards and evaluating performance against those standards
Performance management
The process of attracting, selecting, and maintaining in adequate supply of labor as well as reducing the size of the labor force when required
Staffing
What did Adam Smith note
Industrial revolution
Several hundred years for a region to develop a tradition of labor in the expertise in manual and managerial skills needed to support the industrial revolution
Blake and Moutons managerial gride
Indifferent(lowest level) in elude NEUTRAL
Controlling (DIRECT AND DOMINATE)
Accommodating (YEILD AND COMPLY) low concern for results high concern for other people
Status quo BALANCE AND COMPROMISE
SOUND - contribute and commit (WHAT IS RIGHT)
When did scientific management start?
1800 or industrial revolutions
New metropolitan fire department 1865
Henry TOWNE
What book did HENRY TOWN write?
The management of works
Management science is the systemic pursuit of practical results, using available human and knowledge resources in a concerted way
Human resources management is built from theories based in
Scientific and humanistic management
Due to the nature of emergency services, the second step at Maslow’s hierarchy of needs is a primary concern because any dresses
Safety and security
Promotions, awards, and membership on elite teams addresses what level of Maslows needs
Level 4 Esteem and status
maslows needs When a person feels home, alive, and more aware of the truth
Self actualization
Blake and Morton’s lowest level
Lowest level
Blake and Mountons style that demonstrates a high concern for results along with a low concern for others
Controlling (direct and dominate)
What is the main weakness in Blake and Mountons accommodating (Yield and comply)
Behavior lies in the focus of the in showing decision. Too much emphasis on personal feelings and preferences while avoiding concrete issues
Blake and Mountons Style with the objective of playing it safe working toward acceptable solutions
Status quo ( balance and compromise). Politically motivated
Blake and Mountons accommodating (Yield and comply) leads to?
(Low concern for results) Narrow and singularly focused manner by ignoring the other primary concerns in the workplace
Blake and Mountons identify the preferred model for a candidate to become a successful officer as the
Sound behavior model
Blake and Mountons theory from EXON would develop into what for the fire department
CREW RESOURCE MANAGEMENT
Blake and Mountons yeild and comply has what two phrases
Let’s talk about it, what can I do to help, let me know what you think.
A file that use a PC describe each activity and when it is to be completed is often referred to as a
Daily file
What is one of the best tools to improve time efficiency
Delegation
What is one way if I offer said revise a regular follow up at the station level
Verbal progress report
Formal- Put it in writing
What is one of the most basic responsibilities of the fire company officer
Ensuring daily training
All activities to provide and promote a safe environment for firefighters are what three things
Health safety and security
Management as we know it today is a product of
The industrial revolution
The four principles of the scientific management are credited to
Frederick Winslow Taylor
- Replace all of them work methods with methods based on scientific study of task
- Scientifically select train and develop each worker rather than passively leaving workers to train themselves
- Cooperate with the workers to ensure that their scientifically develop methods are being followed
- Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning to work in the workers actually perform the task
What is an example of the scientific method
Henry Ford model T automobile factories achieved impressive productivity is
Who started the humanistic management school
George Mayo
What is the Harthorne effect?
A phenomenon in which people improve their performance is our behavior not because of any specific condition being tested but simply because of the extra attention they receive as a part of it
Humanistic management research continue to do the work of what two people
Douglas McGregor and Abraham Maslow
What is a formal document that outlines the basic reason for the organizational existence and states how it sees her self
Mission statement
When conducting training do you have a shower so I have less than how many trainees
5 trainees
One of the best tools to improve efficiency is (blank) Because it allows subordinate to complete task they are capable of performing
Delegation
McGregor found that workers with greater (WHAT) We are more likely to be motivated and their jobs
Autonomy
BLAKE AND MOUTON HAS HOW MANY BEHAVIORAL MODELS
5
The fire fighter is typically paid a base amount and then received additional compensation for the good performance
Merit based pay
The more direct supervision is needed the less efficient the crew. What is the goal of the fire Officer
To reduce the need for a direct supervision and increase the utilization of the fire company
What are the four borders define the fire officers human resources arena
Federal laws, union contract, city regulations, departmental policies
Information or loss that affect firefighters can be found through the
Department of labor
What arrow commonly use compensation systems?
Merit base pay in skill-based pay
