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book > Fire Officer 3rd Editon Chapter 6 > Flashcards

Fire Officer 3rd Editon Chapter 6 Flashcards

1
Q

What is a systematic pursuit of practical results, using available human knowledge and knowledge resources in a Concerted and reinforcing way

A

Management science

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2
Q

What breaks down work task into constituent elements

A

Scientific management

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3
Q

Frederick Winslow Taylor developed for principles of scientific management

A

Replaced roll of thumb work methods with scientific study

Scientifically select, train, and develop each worker

Cooperate with workers to ensure methods are being followed

Enforce division of work managers think workers work

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4
Q

What did Frederick Winslow Taylor replace rule of thumb work with

A

Scientific study

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5
Q

What management made it shifted the focus from scientific methods in favor of paying more attention to the workers, and the working conditions that would make them more productive

A

Humanistic management

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6
Q

What does McGregor theory X manager believe

A

People do not like to work, so they need to be closely watched and controlled

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7
Q

McGregor theory why manager believes

A

People do not like to work and they need to be encouraged, not controlled

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8
Q

Maslow hierarchy of needs 5 needs

A

level 1- physiological

Level 2 safety security affection

Level 3 - social needs and affection

Level 4 -Esteem and status

Level 5 - self actualization

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9
Q

What does the GRID THEORY OF MANAGEMENT SYSTEM assume?

A

Every decision made in every action taken in the workplace is Jaden by peoples values attitudes and beliefs

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10
Q

GRID THEORY OF MANAGEMENT SYSTEM 5 behavioral model is based on person’s position on the fried

A

Indirect

Controlling

Accommodating

Status quo

Sound

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11
Q

What does managing firefighters require

A

Physical, financial, human, and time resources

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12
Q

What planning is the process of having the right number of people in the right place at the right time

A

Human resources plan

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13
Q

What is one of the greatest demands on the fire officer

A

Effective use of time

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14
Q

What is the process of setting performance standards in evaluating performance against those standards

A

Performance management

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15
Q

At what level are performance management standards set

A

Fire organizational or fire department on level

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16
Q

What does direct supervision require

A

The fire officer to directly observe the actions of the crew

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17
Q

term- Human resources system to identify and determine the pay, leave, and fringe benefit for each position in the organization

A

Compensation and benefits

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18
Q

Term – A type of supervision in which the fire officer is required to observe the actions of a work crew directly, it is commonly employed during high hazard activities

A

Direct supervision

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19
Q

Term- Human resources activities intended to provide and promote a safe work environment

A

Health, safety, security

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20
Q

Term- Maslow‘s description of human knees as a pyramid or ladder that starts with physiological needs and ends with self actualization

A

Hierarchy of needs

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21
Q

Term- All activities to train and educate employees

A

Human resource development

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22
Q

The process of having the right number of people in the right place at the right time who can accomplish a task affectively and efficiently

A

Human resource planning

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23
Q

A management strategy that emphasizes human need an attitude, motivation comes from within the employee and not the authoritarian control. It leads to Maslow’s hierarchy of needs

A

Humanistic management

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24
Q

The process of setting performance standards and evaluating performance against those standards

A

Performance management

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25
Q

The process of attracting, selecting, and maintaining in adequate supply of labor as well as reducing the size of the labor force when required

A

Staffing

26
Q

What did Adam Smith note

Industrial revolution

A

Several hundred years for a region to develop a tradition of labor in the expertise in manual and managerial skills needed to support the industrial revolution

27
Q

Blake and Moutons managerial gride

A

Indifferent(lowest level) in elude NEUTRAL

Controlling (DIRECT AND DOMINATE)

Accommodating (YEILD AND COMPLY) low concern for results high concern for other people

Status quo BALANCE AND COMPROMISE

SOUND - contribute and commit (WHAT IS RIGHT)

28
Q

When did scientific management start?

A

1800 or industrial revolutions

New metropolitan fire department 1865

29
Q

Henry TOWNE

What book did HENRY TOWN write?

A

The management of works

Management science is the systemic pursuit of practical results, using available human and knowledge resources in a concerted way

30
Q

Human resources management is built from theories based in

A

Scientific and humanistic management

31
Q

Due to the nature of emergency services, the second step at Maslow’s hierarchy of needs is a primary concern because any dresses

A

Safety and security

32
Q

Promotions, awards, and membership on elite teams addresses what level of Maslows needs

A

Level 4 Esteem and status

33
Q

maslows needs When a person feels home, alive, and more aware of the truth

A

Self actualization

34
Q

Blake and Morton’s lowest level

A

Lowest level

35
Q

Blake and Mountons style that demonstrates a high concern for results along with a low concern for others

A

Controlling (direct and dominate)

36
Q

What is the main weakness in Blake and Mountons accommodating (Yield and comply)

A

Behavior lies in the focus of the in showing decision. Too much emphasis on personal feelings and preferences while avoiding concrete issues

37
Q

Blake and Mountons Style with the objective of playing it safe working toward acceptable solutions

A

Status quo ( balance and compromise). Politically motivated

38
Q

Blake and Mountons accommodating (Yield and comply) leads to?

A

(Low concern for results) Narrow and singularly focused manner by ignoring the other primary concerns in the workplace

39
Q

Blake and Mountons identify the preferred model for a candidate to become a successful officer as the

A

Sound behavior model

40
Q

Blake and Mountons theory from EXON would develop into what for the fire department

A

CREW RESOURCE MANAGEMENT

41
Q

Blake and Mountons yeild and comply has what two phrases

A

Let’s talk about it, what can I do to help, let me know what you think.

42
Q

A file that use a PC describe each activity and when it is to be completed is often referred to as a

A

Daily file

43
Q

What is one of the best tools to improve time efficiency

A

Delegation

44
Q

What is one way if I offer said revise a regular follow up at the station level

A

Verbal progress report

Formal- Put it in writing

45
Q

What is one of the most basic responsibilities of the fire company officer

A

Ensuring daily training

46
Q

All activities to provide and promote a safe environment for firefighters are what three things

A

Health safety and security

47
Q

Management as we know it today is a product of

A

The industrial revolution

48
Q

The four principles of the scientific management are credited to

A

Frederick Winslow Taylor

  1. Replace all of them work methods with methods based on scientific study of task
  2. Scientifically select train and develop each worker rather than passively leaving workers to train themselves
  3. Cooperate with the workers to ensure that their scientifically develop methods are being followed
  4. Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning to work in the workers actually perform the task
49
Q

What is an example of the scientific method

A

Henry Ford model T automobile factories achieved impressive productivity is

50
Q

Who started the humanistic management school

A

George Mayo

51
Q

What is the Harthorne effect?

A

A phenomenon in which people improve their performance is our behavior not because of any specific condition being tested but simply because of the extra attention they receive as a part of it

52
Q

Humanistic management research continue to do the work of what two people

A

Douglas McGregor and Abraham Maslow

53
Q

What is a formal document that outlines the basic reason for the organizational existence and states how it sees her self

A

Mission statement

54
Q

When conducting training do you have a shower so I have less than how many trainees

A

5 trainees

55
Q

One of the best tools to improve efficiency is (blank) Because it allows subordinate to complete task they are capable of performing

A

Delegation

56
Q

McGregor found that workers with greater (WHAT) We are more likely to be motivated and their jobs

A

Autonomy

57
Q

BLAKE AND MOUTON HAS HOW MANY BEHAVIORAL MODELS

A

5

58
Q

The fire fighter is typically paid a base amount and then received additional compensation for the good performance

A

Merit based pay

59
Q

The more direct supervision is needed the less efficient the crew. What is the goal of the fire Officer

A

To reduce the need for a direct supervision and increase the utilization of the fire company

60
Q

What are the four borders define the fire officers human resources arena

A

Federal laws, union contract, city regulations, departmental policies

61
Q

Information or loss that affect firefighters can be found through the

A

Department of labor

62
Q

What arrow commonly use compensation systems?

A

Merit base pay in skill-based pay

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