Fire Officer 3rd Edition Chapter 19 Flashcards
Term
A behavior approach to reducing human error in high-risk or high consequence activities
CRM
CREW RESOURCE MANAGEMENT
Where was CRM developed
Behavior Modification training system at NASA (1979) in aviation accidents
LT Recommend CHANGE
Captain establishes change
The aviation industry reduced his accident right by 80% to the development refinement and systemwide delivery of
CRM
Crew resource management
Gordon DuPont DIRTY DOZEN human tragedy
Lack of communication, complacency, lack of knowledge, distraction, lack of teamwork, fatigue, lack of resources, pressure, lack of assertiveness, stress, lack of awareness, norms
According to James Reason What are the two precursors of holes appearing in layers of defense
Active failures AND Latent conditions
What provides the greatest opportunity for trapping errors in preventing them from evolving into full-blown catastrophes
Error avoidance
CRM error management Model includes 3 activities
Avoidance
Entrapment
Mitigation consequences
CRM HAS SIX POINT FOR FIRE SERVICE
Communication skills, teamwork, task allocation, critical decision making, stressful awareness, debriefing
CRM suggest developing
Standard language
Sterile cockpit
Teaching appropriate assertive behaviors are key to reducing miscommunications
CRM recommends act for common good must include
All members buy in
Leaders
Followers
Efforts to efficient and safe
What occurs when the fire officer exceeds his or her capacity to manage the various simultaneous functions and responsibilities
Task overload
According to CRM
First link in a chain air that leads to a calamity
Loss of situation awareness
Who is in the best position to Lee change within the fire department
Fire Officer
What dies the CRM Approach concentrate on
The conditions under which individuals work and tries to build a fence to avert aris are mitigate the effects
