Fire Officer 3rd Edition Chapter 19 Flashcards
Term
A behavior approach to reducing human error in high-risk or high consequence activities
CRM
CREW RESOURCE MANAGEMENT
Where was CRM developed
Behavior Modification training system at NASA (1979) in aviation accidents
LT Recommend CHANGE
Captain establishes change
The aviation industry reduced his accident right by 80% to the development refinement and systemwide delivery of
CRM
Crew resource management
Gordon DuPont DIRTY DOZEN human tragedy
Lack of communication, complacency, lack of knowledge, distraction, lack of teamwork, fatigue, lack of resources, pressure, lack of assertiveness, stress, lack of awareness, norms
According to James Reason What are the two precursors of holes appearing in layers of defense
Active failures AND Latent conditions
What provides the greatest opportunity for trapping errors in preventing them from evolving into full-blown catastrophes
Error avoidance
CRM error management Model includes 3 activities
Avoidance
Entrapment
Mitigation consequences
CRM HAS SIX POINT FOR FIRE SERVICE
Communication skills, teamwork, task allocation, critical decision making, stressful awareness, debriefing
CRM suggest developing
Standard language
Sterile cockpit
Teaching appropriate assertive behaviors are key to reducing miscommunications
CRM recommends act for common good must include
All members buy in
Leaders
Followers
Efforts to efficient and safe
What occurs when the fire officer exceeds his or her capacity to manage the various simultaneous functions and responsibilities
Task overload
According to CRM
First link in a chain air that leads to a calamity
Loss of situation awareness
Who is in the best position to Lee change within the fire department
Fire Officer
What dies the CRM Approach concentrate on
The conditions under which individuals work and tries to build a fence to avert aris are mitigate the effects
Term
Unsafe ask committed by people who are in direct contact with the situation or system
Active failure
Term
A behavior modification training system develop by NASA to reduce his accident rate
CRM
CREW RESOURCE MANAGEMENT
Term
The act or condition of following a leader, adherence
Followership
Term
Inevitable “residence pathogens” within the system
Latent condition
Term
The process by with him commanders make decisions in the natural environment
Naturalistic decision making
Term
The process by which commanders can recognize a possible plan of action
RPD
Recognition primed decision making
Term
The process of evaluating the severity and consequences of an incident in communicating the results
Situational awareness
A discreet, learnable scale that promotes synergy between the mechanical element in the human players in the scenario
Inquiry and advocacy
A statement of opinion that recommends with the person believes is the proper course of action under a specific set of circumstances
Advocacy
Who is right rather than what is right
Red light / red flag
Immediate risk of injury
Todd bishop Five steps to assertive statements
Use an opening attention getter
State your concern
State the problem as you see it
State a solution
Obtain agreement or buying
CRM. Subordinates are encouraged to provide input BUT
The final decision rest on the recognized authority
LINES OF AUTHORITY
What are the three components of leader ship TRIANGLE
Effective leader ship, trust and respect, leader ship skills
To be effective CRM Member must understand
How their behaviors relate to one another’s actions into the team as a whole
How to improve decision making
Gaining experience, training constantly, improving communication skills, and engaging in preincident planning
