Exam 2, Analyzing

Question 1

What are the 4 following levels of the OC “Pyramid”?

Answer 1

1. Basic
2. Process
3. Subjective
4. Satisfaction

Question 2

What are the 4 levels of the OC pyramid from bottom to top?

Answer 2

1. Basic
2. Process
3. Subjective
4. Satisfaction

Question 3

What does the “Basic” level mean, from the OC pyramid?

Answer 3

Most basic Elements of an organization, That are similar to employees. These are mostly artifacts. (Example - Artifacts, such as the organization mission statement is a basic level)

Question 4

What does the “Process” level mean, from the OC pyramid?

Answer 4

Focuses on the transmission of messages and information in the Organization. (example - Voicemail, Email, Bulletin boards, newsletters, memos, meetings)

Question 5

What does the “Subjective” level mean, from the OC pyramid?

Answer 5

Issues such as trust, identification, cohesion, perceived message. (Example - “I wan to know who I can trust and who I can’t, other employees helped me figure this out”)

Question 6

What is the “Satisfaction” level mean, from the OC pyramid?

Answer 6

Looks at Employee satisfaction, and customer satisfaction. (What is the relationship between your interaction with customers or clients and your interaction with co-workers?)

Question 7

What are the 6 tools, that can help with Oc analysis?

Answer 7

1. Tell me a story
2. How do you do that?
3. Cultural Clue list
4. Logo analysis
5. Archival analysis
6. Mission Statement Analysis

Question 8

3 Ways to find out what the real culture is?

Answer 8

1. Identify what is included and excluded
2. Deeper analysis by obtaining and collecting similar data from members of external constituents.
3. What are the subcultures?

Question 9

How can “Quantitative Measures” be useful to OC analysis?

Answer 9

Surveys can be useful and efficient in tapping into an organizations culture. (ex - can examine how employees evaluate the culture in its present form to what they would prefer. (Number representations)